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NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.
Job Responsibility:
Support opportunity qualification and Lead discovery, and solution strategy for complex multi-industry pursuits
establish win themes and differentiation by vertical and the depth of the solution
Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators
Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense
Design end-to-end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes
Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps
Balance configuration vs. customization, performance, security, and data governance
articulate tradeoffs and roadmap implications
Estimate effort, define scope, and align deliverables with client expectations and budget constraints
Support pricing strategies and resource planning for the phases of the engagement
Lead value discovery tailored to each industry
translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs
Prototype user-centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech)
Create outcome-based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap
collaborate with sales/GTM
Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach
Build sales and pre-sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one-pagers, customer stories)
Requirements:
6-8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms)
Proven expertise in complex, cross-industry deals: discovery through close, executive storytelling, solution governance
Deep hands-on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes
Excellence in value-based solutioning, value journey creation (TCO/ROI), and outcome-centric road mapping
Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners
Proven ServiceNow partner/SI ecosystem experience (co-sell, co-market, and delivery alignment with ServiceNow)
Exceptional communication, problem solving, and design thinking skills
comfortable leading C-suite conversations and technical deep dives
Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience