ServiceNow Platform Release Senior Manager, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

ServiceNow Platform Release Senior Manager responsible for leading a dedicated team of release coordinators who oversee and govern all changes to the ServiceNow platform. Acting as the principal steward for change management, this role ensures that updates and releases are conducted with rigor, compliance, and thoughtful risk mitigation, thus safeguarding seamless business operations across the organization.

Job Responsibility:

Direct and manage the full lifecycle of change and release management on the ServiceNow platform
Develop and deliver training or documentation to ensure all teams understand change management policies
Facilitate effective communication among stakeholders including Product, Engineering and Platform teams
Plan, schedule, and coordinate highly complex platform upgrades involving multiple teams and tenants
Resolve dependencies and conflicts using established escalation pathways
Develop, document, and continuously improve change management procedures and best practices
Identify opportunities to automate aspects of the release process
Ensuring all release and change management processes meet regulatory SDLC and ECM requirements
Conduct risk assessments for large scale/high risk changes
Maintain the platform release calendar and communicate enterprise freeze periods
Oversee the permit-to-deploy process by reviewing and making decisions on change requests
Prepare and distribute clear change notifications, status updates, and post-change reports
Analyze process metrics to identify opportunities for improvement
Establish mechanisms to gather feedback from end users and stakeholders
Collaborate with incident management, platform support and platform engineering teams

Requirements:

6+ years of Software Engineering experience
5+ years of release management experience
3+ years of management or leadership experience
Ability to be a people leader + 'player coach' who leads people and rolls up their sleeves to guide optimal release planning
Ability to understand the architecture and impacts of work across multiple platforms
Ability to articulate potential release collision points and critical dependencies across multiple product areas
Ability to see the full system of a product, and help others see the same
Experience making timely and fact-based recommendations while working in a fast-paced and results driven environment
Facilitation skills within a software development environment leveraging understanding of architecture and platform constructs
Ability to work effectively in a team environment and across all organizational levels
Excellent verbal, written, and interpersonal communication skills
Experience with Agile tools, such as Jira and Jira Align

Nice to have:

Experience with Agile tools, such as Jira and Jira Align
Ability to work effectively in a team environment and across all organizational levels
Facilitation skills within a software development environment

What we offer:

Relocation assistance is not available for this position
Equal opportunity employment
Accommodation for applicants with disabilities available upon request

Additional Information:

Job Posted:
September 03, 2025

Expiration:
September 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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ServiceNow Platform Release Senior Manager