ServiceNow Platform Engineer, CVS Health

CVS Health

Location:
United States, Work At Home, Illinois

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

79310.00 - 158620.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Serve as the primary technical resource for the ServiceNow platform, encompassing both development and administration tasks
Implement and configure ServiceNow modules based on business requirements, prioritizing out-of-the-box solutions
Develop and maintain ServiceNow applications, workflows, business rules, client scripts, UI policies, and other configurations as needed (with a strong emphasis on minimizing custom code)
Perform system administration tasks including user and group management, security configuration, data management, and instance monitoring
Collaborate with stakeholders across IT and other departments to gather requirements and translate them into effective ServiceNow solutions
Participate in the planning and execution of ServiceNow upgrades and enhancements
Develop and maintain platform documentation, including configuration guides and process workflows
Troubleshoot and resolve ServiceNow issues, providing timely and effective support to end-users
Stay current with ServiceNow best practices, new features, and functionality to continuously improve the platform
Contribute to the overall governance and maintenance of the ServiceNow platform

Requirements:

Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform architecture and development best practices
Demonstrated experience in ServiceNow administration tasks, including user management, security, and system configuration
Solid understanding of ITIL principles and their application within ServiceNow
Experience implementing and configuring core ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog
Proficiency in JavaScript, HTML, CSS, and other web technologies relevant to ServiceNow development (though a focus on minimizing custom coding is desired)
Excellent analytical and problem-solving skills with meticulous attention to detail
Strong communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders
Ability to work independently and manage multiple priorities in a dynamic environment
A proactive and self-motivated approach with a willingness to take ownership of the ServiceNow platform

Nice to have:

Experience in the healthcare industry and understanding of relevant regulations (e.g., HIPAA) is a plus
ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are highly desirable

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
July 15, 2025

Expiration:
November 03, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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ServiceNow Platform Engineer