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Aptiv plc Logo Aptiv plc · IT - Software Development

ServiceNow Platform Architect

Ireland, Dublin · Job Posted February 19, 2026
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Job Description

Aptiv is advancing its global digital transformation through a strategic partnership with ServiceNow—combining Aptiv’s edge‑to‑cloud intelligence with the power of the ServiceNow Platform to drive intelligent automation, operational resilience, and enterprise‑wide efficiency. This collaboration connects real‑time data from complex, asset‑heavy environments with modern digital workflows, enabling smarter decisions, faster response times, and a more scalable, future‑ready operating model. As a ServiceNow Platform Architect, you will play a critical role in shaping this transformation—defining the platform’s enterprise architecture, governing standards, and designing innovative, high‑performing solutions that maximize the impact of Aptiv’s ecosystem and our strategic partnership with ServiceNow. This role is responsible for defining, governing, and evolving the ServiceNow platform across the enterprise. This leader ensures alignment with business objectives and digital transformation initiatives, delivering scalable, secure, and high-performing solutions. The architect will collaborate with senior leadership, technical teams, and external partners to design and implement innovative ServiceNow capabilities that drive operational excellence and business value.

Job Responsibility

  • Define and own the ServiceNow platform architecture and roadmap, aligned with enterprise strategy
  • Establish and enforce platform governance, standards, and best practices
  • Create and maintain technical design documentation, architecture diagrams, and platform standards
  • Lead design and implementation across ServiceNow modules: ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM, and GenAI/Now Assist
  • Design scalable solutions using Flow Designer, Workflow Data Fabric, APIs, MID servers, and custom applications
  • Oversee upgrades, patches, cloning, and environment strategy (Dev, Test, Sandbox, Prod)
  • Drive integration strategy with enterprise systems (Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, Microsoft 365)
  • Ensure CMDB health, data quality, and reconciliation strategies
  • Manage and optimize license usage and platform costs
  • Partner with security and infrastructure teams to ensure compliance and risk mitigation
  • Support design and implementation of a platform operating model to achieve desired outcomes and foster adoption
  • Provide technical leadership and mentoring to developers and administrators
  • Guide teams on configuration and coding standards, prototyping, and accelerating time-to-deployment

Requirements

  • Bachelor or Masters degree in Computer Science, Information Technology, Business Administration, or a related field
  • 8+ years hands-on experience with ServiceNow
  • Certifications: CSA, CAD required
  • CTA / CIS preferred
  • Strong experience with ITSM, ITOM, CMDB, Discovery, HAM, SAM, and CSM
  • Deep understanding of ServiceNow architecture patterns and performance optimization
  • Expertise in enterprise integrations and data synchronization
  • Proven ability to lead multi-instance strategies and complex migrations (clones, splits, consolidations)
  • Experience in GenAI / automation (Now Assist, Virtual Agent, NLU, AI Search preferred)
  • Excellent stakeholder management and communication skills
  • Ability to translate business requirements into scalable technical solutions

Nice to have

  • Cloud architecture experience (Azure/AWS)
  • Performance Analytics & Reporting expertise
  • Experience with large transformation programs (M&A, carve-outs, global rollouts)
  • Familiarity with Agile / SAFe / DevOps methodologies

What we offer

  • Personal holidays
  • Healthcare
  • Pension
  • Tax saver scheme
  • Free Onsite Breakfast & Lunch
  • Discounted Corporate Gym Membership
  • Multicultural environment
  • Learning, professional growth and development in a world-recognized international environment
  • Access to internal & external training, coaching & certifications
  • Recognition for innovation and excellence
  • Access to transportation: Grand Canal Dock is well-connected to public transportation, including DART trains, buses, and bike-sharing services, making it easy to get to and from the area
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