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ServiceNow Now Assist Sr. Developer

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Location:
United States , Wayne, PA / Plano, TX

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

200000.00 USD / Year
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Job Description:

Role: ServiceNow Now Assist Sr. Developer. Location: Wayne, PA / Plano, TX (Onsite). FTE only.

Job Responsibility:

  • Develop GenAI, AI Agent use cases using ServiceNow Now Assist
  • Collaborate with stakeholders to gather and analyze business requirements
  • Develop comprehensive GenAI solutions tailored to customer business needs
  • Design and implement integration between ServiceNow Now Assist and other IT systems/platforms
  • Customize and configure ServiceNow VA, Now Assist, ITSM
  • Experience in ServiceNow Back-End and Integrations
  • Strong working in an Agile/DevOps environment
  • Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills
  • Ability to provide technical leadership and work seamlessly with customers

Requirements:

  • Knowledge of ServiceNow AI (Predictive & Task Intelligence) and Now Assist
  • Extensive experience with ServiceNow platform, specifically with ITSM, Knowledge Management, Virtual Agent
  • Prior experience in at least one design, architect and implementation of ServiceNow Now Assist
  • Prior 1-2 years of experience in implementation of various Predictive Intelligence features within Service Now
  • Prior experience in MLOps, ML engineering, Prompt Engineering, RAG, and Data Science
  • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
  • Experience and expert understanding of key ServiceNow modules and concepts like ITSM, Knowledge Management, Data Models
  • Advanced analytical and problem-solving experience
  • Developing solutions on ServiceNow platform using an Architecture first principle
  • Working with Business Analysts on technical stories
  • Strong understanding of ITIL and Service Management frameworks

Nice to have:

  • Project development experience involving ServiceNow platform
  • BFSI background
  • Energetic with Can Do attitude
  • Business and Consulting skills

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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