Servicenow Lead, HSBC

HSBC

Location:
India, Pune ▼
Hyderabad

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Job offer has expired

Job Description:

HSBC is seeking an experienced ServiceNow Tech Lead to design and implement ServiceNow solutions with hands-on technical expertise and leadership. The role involves aligning with IT and business strategies to transform Cybersecurity into a robust, service-led organization. Responsibilities include driving technical design, managing development teams, and ensuring end-to-end ServiceNow solution delivery.

Job Responsibility:

Lead the end-to-end design and technical delivery of ServiceNow implementations across modules such as ITSM, GRC
Define and enforce coding standards, technical design patterns, and development best practices
Architect complex workflows, integrations, and customizations using Flow Designer, JavaScript, and REST/SOAP APIs
Provide technical oversight to a team of developers and ensure high-quality deliverables through reviews and mentorship
Translate business and functional requirements into robust technical solutions with scalability and maintainability in mind
Coordinate with stakeholders, architects, and project managers to ensure successful delivery
Participate in solution governance, security reviews, and compliance initiatives
Develop and communicate a clear vision for the Service Now Product / Services & work-flows that are aligned to the overall HSBC & Cybersecurity Service Management vision, values and goals, and inspire and engage people to create an inclusive, high performing, customer-centered culture

Requirements:

Excellent knowledge on Service Management Practices mainly request management, continual improvement etc
Expert experience in Service Now Product / application development
Demonstrated experience designing and implementing product strategy
Demonstrated experience designing and developing process-based solutions
Demonstrated experience building user case processes and workflows
Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow-based application design and implementation
Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow
Development methodologies like SDLC, Safe AGILE, DevOps etc.
Expert in operations management from design to implementation
Create milestone/program plan, governance matrix, KPI dashboards, RAID logs
Effective monitoring & control of project progress, change control and metrices
Ensure comprehensive measure in place to achieve high quality deliverables by incorporating the industry best practices
8–10 years of hands-on experience in ServiceNow development and lead roles
Deep understanding of the ServiceNow platform including custom application development and system integrations
Proficient in scripting (JavaScript, Glide), integration technologies (REST/SOAP), and Flow Designer
Experience managing ServiceNow upgrades and lifecycle activities
ServiceNow certifications: CSA (mandatory), CAD, and at least one advanced domain certification (e.g., ITSM, GRC)
Strong leadership, stakeholder communication, and team mentoring skills
Proven experience working in Agile/Scrum environments
Possess excellent functional knowledge
Strong Core Java development experience
ITIL
Application & Infrastructure Architecture (design & development) understanding

What we offer:

Flexible working
Continuous professional development
Inclusive and diverse environment

Additional Information:

Job Posted:
June 09, 2025

Expiration:
June 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Servicenow Lead

HSBC

Location:India, Pune ▼Hyderabad

Category:IT - Software Development

Contract Type:Employment contract