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Vodafone Logo Vodafone · IT - Software Development

ServiceNow Lead

India, Pune · Job Posted January 22, 2026
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Job Description

Perks and benefits Requisition ID 268981 Date posted 09/04/2025 VOIS Intro About VOIS:   VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.   Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.   Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. VOIS Centre Intro About VOIS India:   In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Responsibility

  • Lead end-to-end development of ServiceNow applications and modules
  • Design and customise ServiceNow Service Portals, ensuring comprehensive coverage of platform features
  • Implement and manage complex third-party integrations using web services and plugins
  • Maintain and optimise CMDB and Asset Management processes
  • Facilitate agile ceremonies and ensure alignment between business logic and developed code
  • Ensure quality assurance by adhering to best practices, standards, and security protocols
  • Create and maintain documentation for development and compliance purposes
  • Provide training and share knowledge on ATF scripting and testing methodologies
  • Stay updated with the latest ServiceNow developments and recommend improvements

Requirements

  • Minimum 7 years of experience as a ServiceNow Developer/Administrator
  • Advanced knowledge of ServiceNow integrations and Service Portal
  • Strong understanding of software development lifecycle and agile methodologies
  • Proficiency in client and server-side scripting, including JavaScript
  • Familiarity with different SCDL workflows
  • Excellent time management and communication skills
  • Experience in team leadership

Nice to have

  • ServiceNow CSA certification
  • Micro certification in Service Portal
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