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Enroute Logo Enroute · IT - Software Development

ServiceNow Lead

Mexico, Dinastía, Nuevo León · Job Posted January 02, 2026
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Job Description

Enroute is seeking a hands-on ServiceNow Practice Lead to establish and scale our ServiceNow practice. This is a unique opportunity for a technical leader who thrives at the intersection of delivery, strategy, and client engagement. You’ll not only lead implementations but also shape the future of Enroute’s ServiceNow capabilities in Mexico and beyond.

Job Responsibility

  • Define and execute the strategy, vision, and roadmap for Enroute’s ServiceNow practice
  • Build frameworks, accelerators, and IP to drive delivery efficiency and consistency
  • Lead implementations across ServiceNow modules (ITSM, ITOM, HRSD, CSM)
  • Drive architecture, configuration, and complex integrations with platforms like Azure, AWS, Jira, and SAP
  • Act as the primary client-facing expert for customers
  • Run workshops, demos, and executive-level presentations
  • Translate technical solutions into measurable business outcomes
  • Recruit, mentor, and grow a high-performing ServiceNow team in Monterrey
  • Promote certifications and ongoing skill development
  • Partner with sales on solutioning, RFP responses, and new opportunities
  • Write SOWs, shape proposals, and help drive business growth
  • Establish and enforce best practices, standards, and governance across all ServiceNow engagements

Requirements

  • Proven, hands-on experience with ServiceNow (ITSM + ITOM required
  • HRSD and/or CSM a plus)
  • Multiple ServiceNow certifications (CSA + 2+ Implementation Specialist certs)
  • Strong background in designing and leading integrations
  • Track record of mentoring ServiceNow developers
  • Bilingual (Spanish/English) – able to lead U.S. client calls and build local teams
  • Excellent communicator with both technical and C-Suite stakeholders
  • Experience in pre-sales: demos, workshops, proposals, and executive engagement
  • Skilled in writing SOWs and negotiating requirements
  • Entrepreneurial and growth-driven — you want to build, not just manage
  • Comfortable with ambiguity, but structured and disciplined in delivery
  • Collaborative team player who can also be the face of the practice

What we offer

  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Sick days
  • Bereavement days
  • Civil Marriage days
  • Maternity & Paternity leave
  • English and Spanish classes
  • Performance Management Framework
  • Certifications
  • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus
  • Laptop Policy
Enroute - All Job Offers

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