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ServiceNow Lead

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Tech Mahindra

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

130000.00 - 150000.00 CAD / Year
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Job Description:

We are looking to hire ServiceNow Lead in Canada (Remote, with ability to travel to US (1-2 times per quarter)), immediately who has strong experience in service now. Role Overview: We are seeking an experienced ServiceNow Lead to serve as the bridge between business stakeholders and technical teams. This role requires a strong communicator who can translate business requirements into actionable technical specifications, while ensuring sustainable configurations and adherence to best practices within the ServiceNow platform.

Job Responsibility:

  • Partner with business users to gather, analyze, and document requirements
  • Translate business needs into clear technical specifications for development and configuration teams
  • Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt
  • Mentor and guide ServiceNow developers and administrators
  • Serve as the subject matter expert for ServiceNow capabilities
  • Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery
  • Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals
  • Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial

Requirements:

  • 10+ years of experience in a ServiceNow Lead role
  • Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM)
  • Strong communication and stakeholder management skills
  • Proven ability to lead cross-functional teams across regions and cultural contexts
  • ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM
  • A Bachelor’s or Higher Degree is the minimum entry required for the position

Nice to have:

  • Experience with ServiceNow AI & Predictive Intelligence
  • Strong knowledge of ITIL processes and enterprise service management best practices
  • Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem
What we offer:
  • Medical
  • Vision
  • Dental
  • Life
  • Disability insurance
  • Paid time off (including holidays, parental leave, and sick leave, as required by law)

Additional Information:

Job Posted:
May 20, 2026

Expiration:
May 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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