ServiceNow Lead Product Analyst Job at Sopra Steria (Noida)

Servicenow Developer Lead Product Analyst

ServiceNow Developer Lead Product Analyst position at Sopra Steria, a recognized...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
has worked on ITSM extensively and understanding of CMDB
is aware of other ServiceNow products and having practical work experience
rich experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
experience in managing flows and workflows of Medium to Complex nature
understand scripted Web-Services such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
understanding of Service Portal designing would be an added advantage
general development experience
system integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Job Responsibility

Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team
support the junior members and also check the performance of the junior developers
communication with the Internal and External stakeholders for gathering of business needs

What we offer

Inclusive and respectful work environment
open positions for people with disabilities

Fulltime

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

JAVA 8, 11, 17
Spring Boot
MSSQL
PGSQL
DB2
RedHat OCP
Linux
Windows IIS
AWS Native Services like S3, Lambda and CloudWatch
5+ years of experience in Operational and technical support roles

Job Responsibility

Monitoring production systems
Troubleshooting issues related to applications, databases and infrastructure
Participate/contribute in root cause analysis
Support technical work to ensure customer issues are resolved within the Service Level Agreement
Work closely with service partner to achieve group goals and customer satisfaction
Collaborate closely with other DSD teams
Provide training to guide team members on system functionalities and support processes

What we offer

Medical
vision
dental
life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Lead Solution Consultant

As a Lead Solution Consultant, most of your work involves working closely with p...

Location

Bulgaria , Sofia

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 3+ years of relevant experience in service management and/or consulting customer facing role
Proven experience in designing and implementing solutions on the ServiceNow platform
BSc or MSc in IT or Business field or equal level of experience
Excellent written and verbal English language
French, German, Spanish or any other European Language would be considered a plus
Business analysis, requirements gathering and solution design abilities
Pitch perfect communication, writing and presenting skill
Experience in a Professional Services environment engaging with executive stakeholders, solution architects
Solid Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels (both technical and non-technical)
Strong overall knowledge of Information Technology, architecture and multi-tier applications

Job Responsibility

Work closely, build and maintain strong relationships with company existing and potential new clients to understand their business needs and pain points and translate them into an IT solution following best practices
Demonstrate how ServiceNow solutions and Inetum Services can address Customer’s needs and pain points through product presentations and demonstrations
Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle
Supporting Marketing activities – user conferences, trade shows, analyst demonstrations, webinars etc…
Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
Lead workshops in sales and delivery phases to gather customer requirements
Collaborate with the Sales team to develop proposals and estimates
Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients and ensure responses to RFP and RFI are tailored to meet the specific needs and requirements of the client
Create and deliver POCs to demonstrate the feasibility of the proposed solutions
Stay informed and internally promote part of the ServiceNow portfolio, update the other teams for the new releases, new features and innovations in this part of ServiceNow portfolio

What we offer

Excellent remuneration package
24 paid vacation days
Flexible working arrangements
Additional Health insurance
Training and certifications
Great working environment and team spirit

Fulltime

Servicenow Business Analyst

Are you a ServiceNow Business Analyst looking for a new opportunity? Are you loo...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

February 20, 2026

Requirements

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
5+ years of experience as a Business Analyst in IT projects preferred in Asset Management
2–3 years of experience in ServiceNow Processes, preferably in Asset Management, ITSM/ITOM implementations
Strong track record in stakeholder engagement, process reengineering, and delivering platform-based solutions
Experience in mapping AS-IS manual Processes and creating a Target State within ServiceNow landscape
Strong analytical and problem-solving skills, with a keen attention to detail
Ability to work independently and manage multiple priorities in a fastpaced environment

Job Responsibility

Lead workshops and interviews with business units, procurement, ITAM, and compliance teams to capture current state SAM processes and pain points
Drive the vision and discovery process to establish a comprehensive Software Entitlement Strategy within ServiceNow SAM Pro, ensuring alignment with organizational compliance standards and optimization objectives
Integrate ServiceNow SAM Pro processes with enterprise Asset Management policy and champion stakeholder engagement through targeted training sessions, interactive workshops, and strategic communication to promote governance and operational excellence
Translate business needs into clear user stories with acceptance criteria in line with Agile best practices and SAM objectives
Act as the main point of contact for business stakeholders, ensuring expectations are managed and aligned with the project roadmap
Facilitate regular status updates, demo sessions, and backlog prioritization meetings
Navigate competing priorities across IT, procurement, audit/compliance, and asset owners
Support product owner in backlog grooming, sprint planning, and prioritization of SAM features
Collaborate with developers, testers, and platform owners to ensure timely and quality delivery
Participate in daily stand-ups, retrospectives, and sprint reviews

What we offer

You will have an opportunity to work with a leading employer in the local market
Potential for extension

Fulltime

!

Business Process Consultant

As a Business Process Consultant, you play a key role in designing and implement...

Location

United States

Salary:

125000.00 - 140000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

3+ years ServiceNow experience
3+ years professional consulting experience
Expert knowledge of at least one ServiceNow suite
Beginner to intermediate knowledge of multiple ServiceNow suites
Advanced knowledge of Agile/SAFe Product Owner
Expert practical experience writing stories and grooming requirements
Advanced knowledge of at least one relevant industry
Certified System Administrator (CSA)
1 Certified Implementation Specialist Certification
Maintain an active government security clearance if applicable

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
Continue learning service delivery solutions, technologies, and methodologies

Apps Support Intmd Analyst

This support role requires experience within application support operations. The...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Preferably 5 to 9 years of work experience in the relevant field of enterprise application operations support
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Good understanding of application monitoring, L1 troubleshooting, L1 release and deployment processes, post-deployment validation/checkout procedures, and change task execution
Knowledge in tools like ITRS, Autosys, uDeploy, ServiceNow, and familiarity with common deployment tools and methodologies, including change management platforms
Strong analytical experience preferred
Experience in handling MIM calls and representing the L1 team will analysis
Experience in escalation handling
Experience in report generations and handling meetings
Experience in shift handovers and assignment of tasks and responsibilities
Basic understanding of batch operations and L1 deployment procedures, including pre-deployment checks, post-deployment checkouts, and the execution/monitoring of change tasks, in application support space

Job Responsibility

Provide RMC (Release Management and Checkout) Support for Citi’s application infrastructure
Accountable for achieving overall deliverables, ensuring SLAs, and achieving customer satisfaction
Perform regular reports and analysis to assess L1 performance
Provide weekly/monthly incident trend updates to stakeholders and management
Champions monitoring, release, deployment, checkout, and change management processes by consistently following runbooks/PCMs, works with support teams on improvements, and suggests enhancements wherever appropriate
Oversee operations of the assigned shift and report to the lead
Assist in preparing staffing schedules aligned to volume and productivity
Troubleshoot and provide client support for application issues including those arising from deployment activities or identified during post-deployment checkouts
Recognize severe events as they occur and engage Management immediately upon awareness of severe application degradation, issues detected during post-deployment checkouts, or critical change task failures
Document and update incident, deployment-related technical details (including comprehensive checkout results), and change task execution logs into the ServiceNow ticketing system

Fulltime

Applications Development Technology Lead Analyst

The Applications Development Technology Lead Analyst is a senior level position ...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in Apps Development or systems analysis role
Extensive experience system analysis and in programming of software applications
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
Senior Developer / Architect / Tech Lead within a distributed, service-based, large-scale enterprise technology environment (financial institutions preferred)

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

ServiceNow Lead Product Analyst

Sopra Steria

Location:
India , Noida

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 03, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for ServiceNow Lead Product Analyst