ServiceNow Lead Product Analyst Job at Sopra Steria (Noida)

Servicenow Developer Lead Product Analyst

ServiceNow Developer Lead Product Analyst position at Sopra Steria, a recognized...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
has worked on ITSM extensively and understanding of CMDB
is aware of other ServiceNow products and having practical work experience
rich experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
experience in managing flows and workflows of Medium to Complex nature
understand scripted Web-Services such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
understanding of Service Portal designing would be an added advantage
general development experience
system integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Job Responsibility

Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team
support the junior members and also check the performance of the junior developers
communication with the Internal and External stakeholders for gathering of business needs

What we offer

Inclusive and respectful work environment
open positions for people with disabilities

Fulltime

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

JAVA 8, 11, 17
Spring Boot
MSSQL
PGSQL
DB2
RedHat OCP
Linux
Windows IIS
AWS Native Services like S3, Lambda and CloudWatch
5+ years of experience in Operational and technical support roles

Job Responsibility

Monitoring production systems
Troubleshooting issues related to applications, databases and infrastructure
Participate/contribute in root cause analysis
Support technical work to ensure customer issues are resolved within the Service Level Agreement
Work closely with service partner to achieve group goals and customer satisfaction
Collaborate closely with other DSD teams
Provide training to guide team members on system functionalities and support processes

What we offer

Medical
vision
dental
life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

New

ServiceNow Consultant Lead Product Analyst

Taking a role of ServiceNow Architect contributing towards Analysis, Design and ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

8+ yrs of Experience with ServiceNow Products and worked on implementation, migration projects. Has 5+ yrs of experience working in HRSD and corresponding modules of ServiceNow. Extensive knowledge of lifecycle events and journeys. Integration experience of complex nature with both on-premises and cloud solutions using web services and web-based technologies for Enterprise grade solutions. Hand-on in ServiceNow scripting and guidelines and good grasp on ServiceNow Data model and Platform architecture. Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
Good communication skills and ability to interact with global stakeholders independently
ServiceNow – CTA
ServiceNow – CSA
ServiceNow – CIS – HRSD

Job Responsibility

Taking a role of ServiceNow Architect contributing towards Analysis, Design and Planning on the ServiceNow Development activities. Building Process, Solution Designs considering best practices involved for ServiceNow platform
Analyse and provide Implementation Plan along with effort estimation for technical solutions and work along with Sales/Pre-Sales team for scoping related to projects for all ServiceNow product suites
Participate in requirement gathering phase with clients and provide inputs to developers on the requirements
Lead and govern end-to-end ServiceNow implementations, migrations, and transformation projects
Build and provide Expert guidance for best development related to ServiceNow scripting and administration
Ability to design reusable frameworks for the ServiceNow Team
Build training and certification plan for the junior members and mentoring for the Developers and Administrators
Review solutions for Developers and guide for complex solutions keeping Security adherence intact for compliance needs of customers
Ensure visibility of all updates and changes related to ServiceNow Products are reviewed and shared amongst the ServiceNow Developer community
Participate in engagements with onshore, nearshore ServiceNow teams for improvement and planning for future

Lead Solution Consultant

As a Lead Solution Consultant, most of your work involves working closely with p...

Location

Bulgaria , Sofia

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 3+ years of relevant experience in service management and/or consulting customer facing role
Proven experience in designing and implementing solutions on the ServiceNow platform
BSc or MSc in IT or Business field or equal level of experience
Excellent written and verbal English language
French, German, Spanish or any other European Language would be considered a plus
Business analysis, requirements gathering and solution design abilities
Pitch perfect communication, writing and presenting skill
Experience in a Professional Services environment engaging with executive stakeholders, solution architects
Solid Exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels (both technical and non-technical)
Strong overall knowledge of Information Technology, architecture and multi-tier applications

Job Responsibility

Work closely, build and maintain strong relationships with company existing and potential new clients to understand their business needs and pain points and translate them into an IT solution following best practices
Demonstrate how ServiceNow solutions and Inetum Services can address Customer’s needs and pain points through product presentations and demonstrations
Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle
Supporting Marketing activities – user conferences, trade shows, analyst demonstrations, webinars etc…
Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
Lead workshops in sales and delivery phases to gather customer requirements
Collaborate with the Sales team to develop proposals and estimates
Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients and ensure responses to RFP and RFI are tailored to meet the specific needs and requirements of the client
Create and deliver POCs to demonstrate the feasibility of the proposed solutions
Stay informed and internally promote part of the ServiceNow portfolio, update the other teams for the new releases, new features and innovations in this part of ServiceNow portfolio

What we offer

Excellent remuneration package
24 paid vacation days
Flexible working arrangements
Additional Health insurance
Training and certifications
Great working environment and team spirit

Fulltime

Senior Application Support Analyst

We are seeking a highly motivated and experienced Senior Application Support Ana...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience in production support or application support roles, preferably in a global enterprise environment
Strong analytical and problem-solving skills with the ability to perform root cause analysis effectively
Experience in incident, problem, and change management processes
Ability to work collaboratively with cross-functional teams including Product Owners, Business Analysts, and Systems Analysts
Excellent communication skills, both written and verbal, for documenting issues and collaborating with stakeholders
Demonstrated commitment to application stability, high availability, and resiliency
Experience with Wealth applications is a significant advantage
Technical Proficiencies: Application Platforms: OpenShift, WebSphere, Weblogic, Microservices, Gemfire
Monitoring & Observability: Apps Dynamics, Splunk, ITRS
Deployment & Automation: uDeploy, Autosys, Shell Scripting

Job Responsibility

Work closely with Product Owners, Business Analysts, and Systems Analysts to assess system impacts and document comprehensive support requirements
Lead and manage the resolution of incidents and problems, including prioritization, escalation, and thorough root cause analysis, ensuring timely follow-through to resolution
Drive and champion stability initiatives aimed at achieving high application availability, robust monitoring, effective failover mechanisms, and overall resiliency for Business-As-Usual operations
Oversee and manage change processes, incidents, and problems within a global enterprise context
Provide dedicated application support for Wealth applications and actively participate in release activities, ensuring smooth deployments and post-release stability
Implement, configure, and maintain application and hardware service monitoring using a variety of advanced technologies
Develop, update, and maintain comprehensive run books and knowledge-based articles to support efficient operations and problem resolution

Fulltime

ServiceNow Developer/Administrator II

The ServiceNow Developer/Administrator II, configures, builds, maintains, monito...

Location

United States of America , Brighton

Salary:

63815.00 - 95723.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
3 years of related experience required
ServiceNow CSA (Certified Systems Administrator) required
3+ Years of ServiceNow development & administration experience
Excellent verbal and written communications skills required
Ability to work both independently and as part of a team required
Ability to participate in on-call rotations required

Job Responsibility

Configures, builds, maintains, monitors and audits the ServiceNow platform
Ensures security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components, plug-ins, modules or whole systems
May review and provide recommendations for architecture standards related to integration with on-premise applications and cloud solutions
Participates in on-call rotations
Serves on project teams and identifies and evaluates risks and opportunities for efficiencies
Supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality
Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues
May take a lead role in working with third party vendors and software companies
Researches and answers technical application, database, server and security configuration questions
Serves as an escalation point for support and provides on-call support after hours

Fulltime

Functional Lead

ServiceStream is looking for a practical, hands-on Functional Lead to drive our ...

Location

Australia , Melbourne

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Must be an Australian Citizen
10+ years in FSM application support, Functional Lead and Product Management
Deep expertise with ServiceNow FSM, Oracle FSM, custom field solutions, and understand integrations (APIs, sFTP, error handling)
Proven leadership in both BAU and project delivery environments
Strong communication, negotiation, and stakeholder management skills
Demonstrated ability to influence without authority in matrix environments
A degree in IT, engineering, business, or equivalent experience

Job Responsibility

Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms
Translate business needs into scalable FSM solutions and improvements
Take functional ownership of end‑to‑end field processes and system design
Resolve complex technical and business issues across multiple domains and integrations
Mentor and guide analysts and cross-functional delivery teams
Drive innovation, best practice adoption, and continuous improvement across the platform
Oversee incident triage, root‑cause analysis, and prevention of recurring issues
Manage stakeholder expectations and influence senior leaders to align priorities
Ensure documentation standards, governance, and transition processes are strong and consistent
Foster excellent customer service for internal and external stakeholders

What we offer

Flexible working – genuine flexibility options available
Growth – national career pathways across multiple business units
Discounts – retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more
Paid leave – parental, cultural, community service, study, volunteering and purchased leave
Culture – a workplace that values diversity, inclusion and celebrates excellence

Fulltime

ServiceNow Lead Product Analyst

Sopra Steria

Location:
India , Noida

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 03, 2025

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