ServiceNow L3 Support Engineer Job at NTT DATA (Guadalajara)

Servicenow L3 Support Engineer

The ServiceNow L3 Support Engineer will provide advanced application support and...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong understanding of ServiceNow fundamentals and architecture
Hands-on experience with: ServiceNow ITSM
ServiceNow CSM
Playbooks
Flows / Flow Designer
Scripting (JavaScript in ServiceNow context)
Tables and data schema
Experience supporting ServiceNow in a production environment
Solid understanding of ITIL / ITSM processes
Ability to analyze complex issues and provide sustainable solutions

Job Responsibility

Provide Level 3 support for ServiceNow platform issues, including incidents and problem management
Perform advanced troubleshooting and root cause analysis for ServiceNow applications and integrations
Perform root cause analysis (RCA) and provide permanent fixes for recurring issues
Support and enhance ITSM and CSM modules, ensuring platform stability and performance
Create, maintain, and optimize ServiceNow Playbooks and Flows to support business processes
Develop and modify scripts (Business Rules, Client Scripts, Script Includes) as required
Work with ServiceNow tables, data models, and relationships to support reporting and platform enhancements
Support Knowledge Management, including creation, review, and optimization of knowledge articles
Collaborate with L1/L2 support, developers, and business stakeholders to resolve issues and implement improvements
Follow ITIL best practices for incident, problem, and change management

Fulltime

L3 Network Support Engineer

The L3 Network Support Engineer at NTT DATA is responsible for resolving complex...

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Fluent in English, with excellent stakeholder communication and leadership skills
Strong hands-on experience with multiple technologies, including: Cisco, Fortinet, Palo Alto Networks (including Prisma Access and SASE)
F5 (LTM, GTM, ASM)
NetApp (advanced storage integration and troubleshooting)
SD-WAN solutions (e.g., Cisco Viptela, Fortinet SD-WAN, Prisma SD-WAN)
Deep understanding of networking protocols (BGP, OSPF, NAT, VPN)
Experience with monitoring and ticketing tools (e.g., SecureCRT, LogicMonitor, ServiceNow)
Relevant certifications such as CCNP, PCNSE, Fortinet NSE 5+, or F5 Certified
A degree in IT/Computing or equivalent professional experience

Job Responsibility

Lead resolution of high-impact incidents and perform deep-dive troubleshooting
Conduct root cause analysis and implement permanent fixes
Design and execute complex changes and upgrades with minimal disruption
Act as a technical escalation point for L1 and L2 teams
Collaborate with clients, CoE teams, and automation engineers to improve service delivery
Lead disaster recovery planning and execution
Maintain high-quality documentation, knowledge articles, and operational procedures
Analyze trends and proactively identify areas for improvement

What we offer

Education to the extent of agreement with the immediate supervisor
5 weeks of vacation
3 Sick-days per Year
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
Notebook and mobile phone including data tariff according to company standards
Contribution to the pension insurance or Long term investment product
Specified budget with regards to the predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card)
Refreshment in the office (coffee, tea, water) for free

Fulltime

Application Support Engineer (L1/L2)

We are hiring an Application Support Engineer/Production Support Engineer (L1/L2...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field is a plus
2–3 years of experience in Application Support, Production Support, or similar environments (L1/L2 support)
Strong understanding of RESTful APIs, including methods, status codes, and debugging
hands-on experience with tools such as Postman
Proficient in SQL, including complex queries (joins, filters), with a good grasp of indexing and query optimization
Solid troubleshooting and analytical thinking skills, with a structured and logical approach to problem-solving
Familiar with ITIL practices and ticketing tools such as Jira, ServiceNow, or similar platforms
Basic understanding of system architecture and how different components interact in production environments
Experience supporting business applications, ideally in a global setup is a plus
Fluent in English with excellent verbal and written communication skills

Job Responsibility

Provide L1/L2 user-facing support for production applications used by global users
Handle incidents via ticketing systems, chat, or calls with clear and professional English communication
Troubleshoot and resolve issues within SLA, ensuring minimal business impact
Escalate to L3 teams with well-documented findings and analysis
Monitor application and system health
proactively identify risks
Perform root cause analysis (RCA) and contribute to continuous improvement
Support integrations via REST APIs using tools like Postman
Write and optimize SQL queries for data validation, production troubleshooting, and performance tuning
Analyze logs and system behavior across application layers

What we offer

Global Diversity
Trust and Growth
Continuous Learning
Vibrant Culture
Meaningful Impact

Fulltime

Cross Technology Managed Services Engineer (L3) ZIA ZPA

The Cross Technology Managed Services Engineer L3 at NTT DATA will focus on mana...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods)
Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows)
Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing)
ITSM/change management discipline (ServiceNow/JIRA), documentation habits
Strong knowledge about Zero Trust concepts

Job Responsibility

Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP, DNS security)
Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting)
Monitor service health and user experience
proactively identify trends and recurring issues
Handle L2/L3 incident troubleshooting: authentication issues (SSO/SAML), PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues
Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls
Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering
Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar), ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA
Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates
Work with vendors/TAC

Fulltime

RPA Support Engineer (UiPath)

We are seeking a skilled and proactive RPA Support Engineer to provide Level 2 p...

Location

India , Mumbai/Pune/Bangalore

Salary:

Not provided

Wissen

Expiration Date

Until further notice

Requirements

3–5 years of experience in RPA support with strong hands-on exposure to UiPath
Experience with: UiPath Studio
UiPath Orchestrator
UiPath Robots
Strong understanding of incident and problem management processes
Experience in exception handling, logging, and bot performance optimization
Working knowledge of SQL, APIs, Excel automation, and file-based processes
Familiarity with ITSM tools such as: ServiceNow
Jira
Ability to work effectively in production support environments

Job Responsibility

Provide Level 2 production support for UiPath-based RPA solutions
Monitor bot executions, schedules, queues, and Orchestrator health
Analyze incidents, perform Root Cause Analysis (RCA), and implement fixes
Handle exceptions, retry mechanisms, and bot recovery procedures
Coordinate with L3 development teams for complex issues and enhancements
Manage UiPath Orchestrator assets, environments, credentials, and queues
Ensure adherence to SLAs, security, and compliance standards
Maintain operational documentation, runbooks, and knowledge base articles
Support releases, patches, and minor enhancements during deployments
Participate in shift/on-call support model, if required

Fulltime

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...

Location

United States , Suwanee, Georgia

Salary:

Not provided

Mujin

Expiration Date

Until further notice

Requirements

3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
Comfortable handling sensitive/confidential information with discretion and strong judgment

Job Responsibility

Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization

Fulltime

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...

Location

India , Pune

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, ServiceNow)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities

Job Responsibility

Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Fulltime

AWS Support Engineer

We are seeking an experienced support engineer to work with our clients' AWS inf...

Location

Salary:

Not provided

Noveo

Expiration Date

Until further notice

Requirements

AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
Linux Administration: Basic Ubuntu and Amazon Linux administration skills
Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
ability to perform basic network diagnostics
Command Line: Proficient in Bash, basic system commands
Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
Basic understanding of AWS billing

Job Responsibility

Monitoring client AWS infrastructure using monitoring systems
Logging and initial classification of incoming incidents
Performing initial diagnostics using standard procedures
Resolving routine incidents according to documented procedures
Incident handling in accordance to SLA
Communicating with clients to gather additional information
In-depth technical diagnostics of more complex AWS infrastructure issues
Direct connection to client infrastructure to resolve incidents
Analysis of logs, performance metrics, and AWS service status
Performing service recovery operations (restart, scaling, reconfiguration)

What we offer

Paid vacations (24 working days/year) and sick leave
Working on exciting projects in international team of professionals
Opportunities for learning and practicing new technologies
internal training
Participating in inner meetups and permanent experience exchange with colleagues
Well-defined development processes and methodologies
Partial reimbursement of medical fees, massage or sports.

Fulltime

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ServiceNow L3 Support Engineer

Job Description

Job Responsibility

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