ServiceNow ITSM Technical Consultant, Inetum

Inetum

Location:
Bulgaria, Sofia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for ServiceNow ITSM Technical Consultant to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in the ServiceNow world.

Job Responsibility:

Understand and assess the current ITSM processes, tools and operating model
Support the governance to design and implement improvements utilizing Service Management
Consult, Install, configure, and integrate products from ServiceNow
Develop custom solutions as required through scripting and application development
Prepare technical documentation as specified in customer contracts and as internally required
Implement, configure and optimize ServiceNow solutions
Integrate ServiceNow with third-party solution (eg. LDAP, ERP, DB, Inventory, etc.)
Perform UAT and knowledge transfer to customers
Create reports and generate metrics
Understand customer requirements and business objectives
Be a trusted partner and help customers take ownership of implemented solutions
Be prepared to travel up to 25% of the time

Requirements:

Minimum 3+ years of relevant experience in IT and/or consulting customer-facing role
Fluent English (Verbal and Written)
BSc or MSc in IT, Business field or equal level of experience
Understanding and knowledge of ITIL/ITSM best practices
ITIL certification is considered as plus
Excellent overall knowledge of Information Technology, architectures and multi-tier applications
Understanding of relational databases
Experience with any of the following IT Service Management Solutions is considered a plus: ServiceNow, HP / Microfocus Service Manager, BMC Remedy, CA Service Desk or similar
JavaScript or other scripting language knowledge
Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
Ability to meet deadlines by working under pressure
Good presentation skills

Nice to have:

ITIL certification
Experience with IT Service Management Solutions

What we offer:

Excellent remuneration package
24 paid vacation days
Flexible working arrangements
Additional Health insurance
Training and certifications
Great working environment and team spirit

Additional Information:

Job Posted:
March 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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ServiceNow ITSM Technical Consultant