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We are looking for a ServiceNow ITOM Tester to join our team in San Francisco, CA. The ideal candidate will have hands-on experience with ServiceNow ITOM modules and Azure, performing testing and validation to ensure high-quality IT operations.
Job Responsibility:
Develop and execute test plans, test cases, and test scripts for ServiceNow ITOM modules
Perform functional, integration, regression, and performance testing for ITOM components
Validate integrations between ServiceNow and external tools such as SolarWinds, Splunk, Dynatrace, Azure, and AWS
Ensure CMDB data accuracy, integrity, and reconciliation
Track defects in JIRA and report QA metrics
Utilize ServiceNow Automated Test Framework (ATF) for regression and smoke testing
Collaborate with developers, business analysts, and architects to identify and resolve defects
Participate in Agile/Scrum ceremonies and contribute to continuous process improvement
Requirements:
Bachelor’s degree in Computer Science or related field
Hands-on experience with ServiceNow ITOM modules
Practical knowledge of Azure cloud services
Strong analytical, problem-solving, and communication skills