ServiceNow ITOM Technical Consultant Job at Inetum (Sofia)

ServiceNow ITOM Technical Consultant

ServiceNow IT Operations Management Technical Consultant position at Inetum, wor...

Location

Bulgaria , Sofia

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Fluent English (verbal and written)
BSc or MSc in IT, Business, or equivalent professional experience
Experience with implementation of ServiceNow ITOM modules
Solid understanding of networking concepts
Experience with operating systems administration – Windows, UNIX/Linux
Proficiency with SQL and database technologies
Proficiency in scripting languages like JavaScript, Python, Bash, PowerShell or others
Strong interpersonal skills, team work, responsibility, effective communication, analytical thinking, attention to detail

Job Responsibility

Requirement gathering and analysis - Understand business requirements and translate them into ITOM solutions
Implementation of ITOM Solutions - Configure and implement ServiceNow ITOM modules
Technical expertise - Use best practices for ITOM implementations, troubleshoot and resolve technical issues
Collaboration and communication - Provide technical expertise and guidance
Continuous improvement - Stay updated with ServiceNow releases and leverage new features
Client relationship - Build strong relationships with clients
Be prepared to travel up to 25% of the time

What we offer

Competitive remuneration package
24 paid vacation days
Flexible working arrangements
Comprehensive health insurance
Opportunities for training and certifications
A positive working environment with a strong team spirit

Fulltime

Senior ServiceNow Technical Consultant

Are you ready to take the lead in delivering world-class ServiceNow solutions? J...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in IT or related field
Fluent in English and capable of engaging colleagues and clients alike
5+ years implementing ServiceNow solutions, including customer-facing roles
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
Understanding of integrations, data models, and process automation, with the ability to explain technical concepts to non-technical audiences
Proficiency in JavaScript and scripting for custom development
Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving
Ability to work under pressure and meet deadlines
Strong presentation skills

Job Responsibility

Act as the functional and technical expert in customer engagements, ensuring solutions align with best practices and deliver measurable outcomes
Participate in workshops with clients to assess current processes and define future-state solutions
Design and implement ServiceNow solutions based on technical architecture and leading standards
Develop custom solutions through scripting and application development
Prepare technical documentation as required by client contracts and internal standards
Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings (Telecom, Financial Services, etc.)
Ensure clear communication and coordination between all stakeholders throughout the project lifecycle

What we offer

Work on high-impact projects with global clients
Collaborate with top-tier experts in a dynamic, innovative environment
Continuous learning and career advancement opportunities

Fulltime

ServiceNow Technical Consultant / Developer

Join our ServiceNow Solutions Division and play a key role in delivering cutting...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in IT or related field
2+ years of experience in IT or customer-facing roles and at least 1 with ServiceNow
Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design
Basic programming knowledge (JavaScript or other)
Strong communication, negotiation, organizational, and problem-solving skills
Mandatory: at least one ServiceNow Certification
Fluent in English and capable of engaging colleagues and clients alike

Job Responsibility

Work on ServiceNow platform implementation projects and missions to enhance clients' production activities
Contribute across multiple areas including: ITSM, ITOM, CMDB/CSDM, Discovery & Service Mapping, Event Management, Cloud Automation & Orchestration
Stay ahead of the curve by monitoring new ServiceNow features and trends
Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories)
Implement, configure, and optimize ServiceNow modules, including workflow automation
Support user acceptance testing, deployment, and knowledge transfer to clients
Recommend technical solutions aligned with client needs and environments
Ensure compliance with quality and security standards and maintain best practices
Communicate and coordinate effectively with all stakeholders

What we offer

Work on high-impact projects with leading technologies
Collaborate with expert teams in a dynamic, innovative environment
Continuous learning and career growth opportunities

Fulltime

Senior ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant role focused on delivering world-class Se...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in IT or related field
Fluent in English
5+ years implementing ServiceNow solutions, including customer-facing roles
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
Understanding of integrations, data models, and process automation
Proficiency in JavaScript and scripting for custom development
Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving
Ability to work under pressure and meet deadlines
Strong presentation skills

Job Responsibility

Act as the functional and technical expert in customer engagements
Participate in workshops with clients to assess current processes and define future-state solutions
Design and implement ServiceNow solutions based on technical architecture and leading standards
Develop custom solutions through scripting and application development
Prepare technical documentation
Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings
Ensure clear communication and coordination between all stakeholders throughout the project lifecycle

What we offer

Work on high-impact projects with global clients
Collaborate with top-tier experts in a dynamic, innovative environment
Continuous learning and career advancement opportunities

Fulltime

ServiceNow Technical Consultant / Developer

Join our ServiceNow Solutions Division and play a key role in delivering cutting...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in IT or related field
2+ years of experience in IT or customer-facing roles and at least 1 with ServiceNow
Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design
Basic programming knowledge (JavaScript or other)
Strong communication, negotiation, organizational, and problem-solving skills
Mandatory: at least one ServiceNow Certification
Fluent in English

Job Responsibility

Work on ServiceNow platform implementation projects and missions to enhance clients' production activities
Contribute across multiple areas including ITSM, ITOM, CMDB/CSDM, Discovery & Service Mapping, Event Management, Cloud Automation & Orchestration
Stay ahead of the curve by monitoring new ServiceNow features and trends
Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories)
Implement, configure, and optimize ServiceNow modules, including workflow automation
Support user acceptance testing, deployment, and knowledge transfer to clients
Recommend technical solutions aligned with client needs and environments
Ensure compliance with quality and security standards and maintain best practices
Communicate and coordinate effectively with all stakeholders

What we offer

Work on high-impact projects with leading technologies
Collaborate with expert teams in a dynamic, innovative environment
Continuous learning and career growth opportunities

Fulltime

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will work to dev...

Location

United States , Waltham

Salary:

Not provided

GlideFast

Expiration Date

Until further notice

Requirements

2+ years delivering technical solutions on the ServiceNow platform
1+year(s) in a consulting role, delivering software implementations preferable
Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
ServiceNow Application Development (Scoped Applications)
3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
ServiceNow development experience with CSM or HRSD modules preferred
Expertise with JavaScript and ServiceNow JavaScript API's
Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required

Job Responsibility

Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as required
Participate in scrum ceremonies
Deliver measurable results within the appropriate timeline resulting in positive customer feedback
Perform code review of peers as needed

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

ITOM Architect

As an ITOM Architect with GlideFast Consulting, you will be responsible for the ...

Location

United States

Salary:

145000.00 - 180000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years delivering / architecting / implementing technical solutions on ServiceNow
5+ years professional consulting
2+ years implementing ServiceNow ITOM solutions
Certified System Administrator Certification (CSA)
Certified Application Developer Certification (CAD)
2+ Certified Implementation Specialist Certification (CIS): CIS- Discovery, CIS- Event Management, CIS- Service Mapping, CIS- Cloud Provisioning and Governance
Maintain an active government security clearance if applicable

Job Responsibility

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives
Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Lead development efforts across key areas such as: ServiceNow Applications (ITOM), Third-Party Integrations (REST, SOAP, MID Servers)
Conduct client workshops, support demos, and gather technical and functional requirements
Create technical architecture documents, including process flows and design specifications
Review team code and provide feedback to ensure quality and adherence to best practices
Collaborate with Business Process Consultants during planning and validation sessions
Lead troubleshooting efforts to resolve complex issues across internal and client teams

Fulltime

ServiceNow ITOM Technical Consultant

Inetum

Location:
Bulgaria , Sofia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 29, 2025

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Job Posted:March 29, 2025

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Job Posted:
March 29, 2025