ServiceNow ITOM Product Manager, CVS Health

CVS Health

Location:
United States, Work at Home, Florida

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

106605.00 - 284280.00 USD / Year

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Job Description:

This position is a lead role in the management of our ServiceNow ITOM at CVS Health. The individual in this role will lead the roadmap, governance, communication, design, execution, and maintenance of our ServiceNow ITOM initiatives. Reporting to the Lead IT Director, ServiceNow Platform Service Management, this position is critical in supporting the development and implementation of the overall ServiceNow ITOM strategy while operational objectives and strategic business initiatives are met.

Job Responsibility:

Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow ITOM
Partner with the technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow ITOM improvements focused on the improvement of the CMDB and supporting technologies
Develop, implement, and maintain a governance strategy to achieve consistent and efficient standards for decision-making, escalation, and issue management for both ServiceNow ITOM matters and collaborative with IT counterparts
Provide architectural controls for discovery, CMDB, service mapping and event management
Work directly with the ServiceNow development team to select the most effective solution for defined requirements
Align with platform architects and IT Security experts to ensure ServiceNow ITOM meets all relevant compliance and security standards
Deliver incredible tools and experiences by combining your knowledge of configuration management processes and the ServiceNow platform
Drive continual ITOM improvement and CMDB adoption aligned to CSDM across ServiceNow
Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business
Develop and maintain a strong partnership with key stakeholders on the overall platform strategy and architecture
Lead a group of developers to support the sustainment of the product along with managing releases and regular business requests utilizing SAFe Agile Methodology

Requirements:

7+ years managing delivery and best practices of ServiceNow development specializing in ITOM, Discovery, Service Mapping, CMDB, Event Management
5+ years in product manager/product owner roles involving governance and alignment on ServiceNow ITOM initiatives
5+ years of problem management experience with ITIL awareness
5+ years of infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools
5+ years of Program/Project Management or Scrum Master experience with strong communication, tracking, reporting, risk management, and negotiation skills
3+ years of hands-on MID-server configuration experience and architecture understanding
3+ years of experience with ServiceNow CSDM Model

Nice to have:

Customer-obsessed mindset with experience influencing and consulting to solve business or technical problems
Experience working in a SAFe Agile team
Experience leading, engaging, and coaching new developers
Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues simultaneously

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 31, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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ServiceNow ITOM Product Manager