CrawlJobs Logo
FinXL Logo FinXL · IT - Administration

ServiceNow ITOM Engineer

Australia, Sydney · Job Posted June 10, 2026
Apply Position
Job Link Share

Job Description

FinXL by Randstad Digital focuses on developing client's Networking, Digital and AI projects by providing specialised skills, managed programs, and strategic consulting across various industries. We solve complex technological and business challenges with highly talented people. We are seeking an experienced ServiceNow ITOM Engineer to take ownership of our ITOM and CMDB capability, while working in detail, designing, configuring, troubleshooting and improving ITOM across complex, cloud‑heavy environments.

Job Responsibility

  • Take ownership of our ITOM and CMDB capability
  • Working in detail, designing, configuring, troubleshooting and improving ITOM across complex, cloud‑heavy environments

Requirements

  • ServiceNow ITOM Engineer experience
  • Experience working in the ServiceNow platform, with a clear focus on ITOM
  • Experience across CMDB, Discovery, Service Mapping and Event Management
  • Experience in infrastructure & cloud environments- Windows, Linux, networking, AWS/GCP
  • Experience with JavaScript, REST APIs, MID Servers and integrations
  • Experience in design, configuration and support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management and CMDB
  • Experience in CMDB data quality, accuracy and governance
  • Experience diagnosing and resolving discovery, integration and data issues
  • Experience configuring and managing MID Servers, integrations, workflows and automation
FinXL - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

ServiceNow ITOM Engineer

8 matching positions

Sr Software Engineer - ServiceNow ITOM

This role is essential for designing, implementing, and deploying scalable softw...
Location
Location
United States , Bellevue; Frisco
Salary
Salary:
113600.00 - 205000.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Computer Science or Engineering (Required)
  • 4-7 years - Technical engineering experience.
  • Communication (Required)
  • Customer Service (Required)
  • Analytics (Required)
  • Technical Writing (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Design, build, and enhance ServiceNow ITOM solutions—including Discovery patterns, Service Mapping logic, automation workflows, federations/integrations, and operational dashboards—to ensure accurate, high-quality, and scalable outcomes. Conduct unit, integration, and platform testing to validate ITOM functionality and maintain high standards of reliability.
  • Drive architectural improvements across the ITOM stack by applying modern engineering practices, new ServiceNow capabilities, and cloud-native pattern methodologies. Recommend and implement enhancements that strengthen CMDB integrity, accelerate root cause analysis, and improve service health visibility.
  • Partner with cross-functional groups—including ITOM, CMDB, SRE, network, cloud, and application teams—to gather requirements, deliver aligned solutions, and ensure platform adoption. Provide mentorship and documentation that elevates team capability in areas such as Discovery tuning, CMDB architecture, integration patterns, and operational automation.
  • Support technology strategy by evaluating and applying current technologies that align with business goals
  • Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
  • Provide additional engineering support for adjacent ServiceNow modules (e.g., CMDB, CSDM, ITAM, or ITOM submodules) and contribute to enterprise automation or operational improvements as required.
What we offer
What we offer
  • medical, dental and vision insurance
  • a flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Fulltime
Read More
Arrow Right

Devops Engineer - Servicenow

The ServiceNow Developer role at NTT DATA involves consulting with internal clie...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Worked as ServiceNow developer for at least 3+ years recently
  • Worked on multiple modules but not limited to ITSM, HRSD, ITOM, SPM, ITAM etc.
Job Responsibility
Job Responsibility
  • Collaborate closely with Product Owners and Practice Managers to understand detailed business and user requirements and align technical solutions with program goals
  • Assist in preparing technical requirement documents, including system diagrams and flowcharts illustrating data and process flows after proposed system changes
  • Analyze business requirements to ensure the designed ServiceNow solution meets functional, technical, and operational expectations
  • Perform proof-of-concept (POC) activities when needed to validate solution feasibility
  • Translate business and technical requirements into comprehensive system design documentation focusing on how the required functionality will be implemented
  • Develop end-to-end ServiceNow solutions
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Engineer

The Senior ServiceNow Engineer will serve as a vital technical resource responsi...
Location
Location
United States , Irvine
Salary
Salary:
115000.00 - 128000.00 USD / Year
trace3.com Logo
Trace3
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from an accredited university or equivalent experience
  • ServiceNow Certified System Administrator (CSA) required
  • 5 years’ experience with ServiceNow platform administration, development, and customer integrations
  • 3 years’ of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure
  • 5 years’ experience with ServiceNow modules, including ITSM, ITOM, CSM, and others
  • 5 years’ experience with ServiceNow security models, ACLs, and domain-specific configurations
  • 5 years’ experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations
  • Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines
Job Responsibility
Job Responsibility
  • Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs
  • Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations
  • Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments
  • Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments
  • Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions
  • Create and maintain technical documentation for integrations, workflows, and configurations
  • provide training and Tier 2/3 support to administrators and power users as needed
  • Support Multi-Tenancy & Domain Separation project and solution once live in system
What we offer
What we offer
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off
  • Fulltime
Read More
Arrow Right

Software Engineer/Lead Software Engineer - Servicenow Development

As a Software Engineer specializing in ServiceNow development, you will be respo...
Location
Location
United States , Bloomington
Salary
Salary:
104000.00 - 142500.00 USD / Year
itsmfonline.org Logo
Information Technology Senior Management Forum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Proven hands-on experience with ServiceNow development
  • Experience with one or more of the following ServiceNow modules: IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules
  • Proficiency with JavaScript, Glide API’s, Flow Designer, and ServiceNow platform configuration
  • Experience with ServiceNow scripting, including client scripts, business rules, script includes, and workflows
  • Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JBDC, etc)
  • Excellent communication and teamwork abilities
  • ServiceNow Certified System Administrator or Developer certification will set you apart
  • certifications in CMDB or relevant ITSM/ITOM/ITAM modules are a bonus
  • Applicants for this position are required to be eligible to lawfully work in the U.S. immediately
Job Responsibility
Job Responsibility
  • Design, develop, configure, and implement solutions within the ServiceNow platform with a primary focus on the Configuration Management Database (CMDB), Discovery, and Service Mapping
  • Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency
  • Configure identification and reconciliation rules, CI Classes, and models
  • Develop and maintain automation scripts using JavaScript, Flow Designer, and orchestration tools
  • Focus on data integrity through data analysis, reconciliation, and CMDB audits
  • Collaborate with stakeholders to gather requirements, assess project scope, and implement effective technical solutions that improve CMDB accuracy, integrity, and usability
  • Integrate ServiceNow CMDB with other enterprise systems and third-party applications to support IT Operations and IT Asset Management processes
  • Troubleshoot and resolve issues related to CMDB data quality, service mapping, discovery, and related ITSM/ITOM/ITAM functionalities
  • Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables
  • Stay updated with the latest ServiceNow features, best practices, and industry trends, especially around CMDB and IT Operations
What we offer
What we offer
  • 401k Plan
  • Health Insurance
  • Dental/Vision plans
  • Life Insurance
  • Paid Time Off
  • Annual Merit Increases
  • Tuition Reimbursement
  • Health Initiatives
  • Potential yearly incentive pay up to 18% of base salary
  • Annual raise and bonus
  • Fulltime
Read More
Arrow Right
New

ServiceNow Staff Engineer II

Software Resources has an immediate, direct hire job opportunity for a ServiceNo...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
softwareresources.com Logo
Software Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field
  • Bachelor's degree in related field required
  • Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
  • Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
  • Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
  • Advanced ability to see the big picture and align projects with organizational goals
  • Capable of leading and motivating cross-functional teams
  • Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
  • Proficient in governance patterns tied to intake, technical reviews and architectural compliance
  • Advanced speaking and writing communication skills
Job Responsibility
Job Responsibility
  • Lead strategic planning for technical solutions
  • Design reliable engineering practices
  • Maintain technical documentation
  • Develop, configure, and maintain ServiceNow ITSM applications
  • Manage ServiceNow ITAM applications
  • Leverage ServiceNow ITOM applications
  • Maintain and optimize the ServiceNow CMDB
  • Lead the strategic planning of a project as it relates to technical solution design
  • Design and implement engineering principles aimed at reliability practices and sound recovery procedures
  • Design transaction specific application performance monitoring metrics
What we offer
What we offer
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) with company match
  • Short-term disability
  • Life insurance with AD&D
  • Fulltime
Read More
Arrow Right

ServiceNow Developer Engineer 3

Responsible for planning and designing new software and web applications. Analyz...
Location
Location
India , Chennai
Salary
Salary:
Not provided
comcastadvertising.com Logo
Comcast Advertising
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, IT, or related field
  • Proven experience as a ServiceNow Developer
  • Mandatory certifications: ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS)
  • Strong programming skills in: JavaScript, JSON, jQuery, GlideScript
  • Solid understanding of: ServiceNow architecture, modules, workflows, forms, and integrations
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Ability to troubleshoot complex technical issues
  • Relevant Work Experience: 5-7 Years
Job Responsibility
Job Responsibility
  • Design, develop, and implement complex ServiceNow solutions across ITSM, ITOM, CMDB, and Service Catalog
  • Develop workflows, business rules, script includes, client scripts, UI policies, and Flow Designer solutions
  • Architect and maintain CMDB data models, CI relationships, and governance frameworks
  • Build and customize ServiceNow portals and widgets using AngularJS, HTML, CSS, and Jelly
  • Develop Service Catalog items, Virtual Agent, Record Producers, and automated workflows
  • Implement ServiceNow Orchestration and provisioning automation
  • Configure and support Event Management integrations
  • Develop and maintain REST API integrations
  • Administer the ServiceNow platform (upgrades, patching, performance tuning)
  • Ensure platform stability, scalability, security, and best practices
What we offer
What we offer
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits
  • Fulltime
Read More
Arrow Right

ServiceNow SecOps Engineer

Location
Location
United States
Salary
Salary:
153954.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4+ years’ experience required with Hands-on design, development, and deployment experience with ServiceNow SecOps applications, including Security Incident Response, Vulnerability Response, and Threat Intelligence
  • Security Knowledge: Understanding of security operations, incident response, vulnerability management
  • Proficiency in ServiceNow platform configuration (e.g., workflows, forms, UI policies, ACLs)
  • Familiarity with relational databases (e.g., MySQL, SQL Server)
  • Experience working with Agile teams, methodologies, and tools in a virtual environment
  • Strong knowledge of ServiceNow CMDB, ITSM, ITOM, and Security Operations workflows
  • Proficiency in ServiceNow Scripting (JavaScript, GlideScript, Business Rules, Script Includes, REST APIs)
  • Experience integrating ServiceNow with SIEM, SOAR, vulnerability management, and risk platforms
  • Hands-on experience with automated workflows, playbooks, and security orchestration
  • Familiarity with cybersecurity frameworks (MITRE ATT&CK, NIST, ISO, GDPR, SOC 2, HIPAA, PCI-DSS, etc.)
  • Fulltime
Read More
Arrow Right

ServiceNow Support Engineer

The ServiceNow Support Engineer will serve as the primary subject matter expert ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science or a related field
  • At least 5 years of experience in a similar position
  • Strong technical skills in ServiceNow
  • Strong technical skills in incident management
  • Effective stakeholder communication
Job Responsibility
Job Responsibility
  • Act as the primary SME for the ServiceNow platform including ITSM, CMDB, ITOM (Discovery/Event/Orchestration), HRSD, CSM, SecOps, GRC, Performance Analytics, and Service Portal/Now Experience
  • Provide production support: triage incidents, perform root-cause analysis, implement fixes or workarounds, and manage escalations to ensure SLA adherence
  • Manage platform administration: system properties, scheduled jobs, notification schemes, upgrade readiness, and instance cloning processes
  • Lead and maintain integrations using IntegrationHub, REST/SOAP web services, MID Server, JDBC, SFTP, and message queues for third-party systems (AD/LDAP, HR/payroll, monitoring tools, CMDB sources)
  • Own CMDB health: reconciliation, discovery schedules, CI relationships, and data quality rules
  • Support and enhance Service Portal / Now Experience pages, widgets, Virtual Agent bots, and catalog items
  • Manage security & access: role/permission model, delegated administration, ACLs, and data segregation
  • Coordinate and execute instance upgrades and patches, perform regression testing, and remediate upgrade impacts
  • Maintain runbooks, SOPs, knowledge base articles, and technical documentation for repeatable support tasks
  • Drive continuous improvement: automation (catalog workflows, orchestration), performance tuning, reduction of manual interventions, and adoption of best practices
  • Fulltime
Read More
Arrow Right