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ServiceNow ITOM Developer

India, Hyderabad · Job Posted March 04, 2026
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Job Description

The ServiceNow ITOM Developer role requires 6-9 years of hands-on experience with ServiceNow ITOM, focusing on Discovery, Service Mapping, and Event Management. Candidates should have expertise in integrating ServiceNow with cloud platforms like Azure, AWS, and GCP. Strong scripting skills in JavaScript and familiarity with CMDB are essential. Certifications such as ServiceNow Certified Implementation Specialist – ITOM are required, while additional certifications in cloud technologies are preferred. This position offers a hybrid work environment in Hyderabad.

Job Responsibility

  • Implement and configure ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
  • Configure and manage MID Servers and troubleshoot connectivity issues
  • Integrate ServiceNow with cloud platforms (Azure, AWS, GCP)
  • Configure cloud discovery patterns and credentials
  • Implement monitoring and alert integrations
  • Maintain CMDB health, reconciliation, and identification rules
  • Develop custom patterns, probes, and sensors
  • Configure alerts, event rules, and alert correlation
  • Support deployment, UAT, and production stabilization
  • Troubleshoot discovery failures and data discrepancies
  • Prepare technical documentation and KT sessions

Requirements

  • 6–9 years of hands-on ServiceNow experience
  • Strong expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management)
  • Experience integrating with Microsoft Azure, AWS, Google Cloud Platform (GCP)
  • MID Server installation, configuration, and troubleshooting
  • Good understanding of CMDB, CIs, and data reconciliation
  • Experience in patterns, probes, and sensors
  • Strong scripting (JavaScript) in ServiceNow
  • REST/SOAP API integrations
  • Experience in monitoring/alert tools integration
  • ServiceNow Certified Implementation Specialist – ITOM (one or more)

Nice to have

  • Cloud monitoring tools (Azure Monitor, CloudWatch, GCP Operations/Stackdriver)
  • ServiceNow Certified System Administrator (CSA)
  • ITIL Foundation Certification
  • Performance Analytics or reporting exposure
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