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The ServiceNow ITOM Developer role requires 6-9 years of hands-on experience with ServiceNow ITOM, focusing on Discovery, Service Mapping, and Event Management. Candidates should have expertise in integrating ServiceNow with cloud platforms like Azure, AWS, and GCP. Strong scripting skills in JavaScript and familiarity with CMDB are essential. Certifications such as ServiceNow Certified Implementation Specialist – ITOM are required, while additional certifications in cloud technologies are preferred. This position offers a hybrid work environment in Hyderabad.
Job Responsibility:
Implement and configure ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
Configure and manage MID Servers and troubleshoot connectivity issues
Integrate ServiceNow with cloud platforms (Azure, AWS, GCP)
Configure cloud discovery patterns and credentials
Implement monitoring and alert integrations
Maintain CMDB health, reconciliation, and identification rules
Develop custom patterns, probes, and sensors
Configure alerts, event rules, and alert correlation
Support deployment, UAT, and production stabilization
Troubleshoot discovery failures and data discrepancies
Prepare technical documentation and KT sessions
Requirements:
6–9 years of hands-on ServiceNow experience
Strong expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management)
Experience integrating with Microsoft Azure, AWS, Google Cloud Platform (GCP)
MID Server installation, configuration, and troubleshooting
Good understanding of CMDB, CIs, and data reconciliation
Experience in patterns, probes, and sensors
Strong scripting (JavaScript) in ServiceNow
REST/SOAP API integrations
Experience in monitoring/alert tools integration
ServiceNow Certified Implementation Specialist – ITOM (one or more)