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We are seeking a seasoned ServiceNow CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. This critical role requires not only deep technical expertise in ServiceNow CMDB but also exceptional interpersonal and leadership skills. You will be instrumental in navigating diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment. This is a unique opportunity to build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets.
Job Responsibility:
Spearhead the design, implementation, and ongoing evolution of our Configuration Management Database
Navigate diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment
Build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets
Requirements:
Extensive hands-on experience and in-depth knowledge of ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM) including CI classes, attributes, and dependency mapping
Proficiency in configuring ServiceNow Discovery and Service Mapping: MID servers, Network and security settings, Discovery patterns, schedules and monitoring, Data sources and credentials, Error handling and troubleshooting, CMDB health maintenance
Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB
Sophisticated knowledge of the ServiceNow platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog)
Experience with scripting (JavaScript, GlideRecord, GlideAjax), Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer flows for custom solutions
Ability to implement integrations and automation via IntegrationHub, published connectors, and scripted REST/SOAP APIs
Good understanding of data quality concepts, data governance, and data reconciliation processes
Experience with data analysis and reporting tools within ServiceNow
Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management
Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform
5+ years proven track record in ServiceNow CMDB, ITOM, ITAM implementation(s)
6+ years of overall ServiceNow platform experience
Demonstrated ability in leading technical discussions and individuals
Background in enterprise asset management, infrastructure support, or engineering
Nice to have:
Good communication, collaboration and presentation skills, especially across creative teams with complex strengths
ServiceNow Certified Implementation Specialist (CIS-CMDB or ITOM) is desired
What we offer:
Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match
Fitness allowance, employee discount programs, free games & events and stocked pantries