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We are seeking a seasoned ServiceNow CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. This critical role requires not only deep technical expertise in ServiceNow CMDB but also exceptional interpersonal and leadership skills. You will be instrumental in navigating diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment. This is a unique opportunity to build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets.
Job Responsibility:
Spearhead the design, implementation, and ongoing evolution of our Configuration Management Database
Navigate diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment
Build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets
Requirements:
5+ years proven track record in ServiceNow CMDB, ITOM, ITAM implementation(s)
6+ years of overall ServiceNow platform experience
Demonstrated ability in leading technical discussions and individuals
Background in enterprise asset management, infrastructure support, or engineering
Extensive hands-on experience and in-depth knowledge of ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM) including CI classes, attributes, and dependency mapping
Proficiency in configuring ServiceNow Discovery and Service Mapping
Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB
Sophisticated knowledge of the ServiceNow platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog)
Experience with scripting (JavaScript, GlideRecord, GlideAjax), Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer flows for custom solutions
Ability to implement integrations and automation via IntegrationHub, published connectors, and scripted REST/SOAP APIs
Good understanding of data quality concepts, data governance, and data reconciliation processes
Experience with data analysis and reporting tools within ServiceNow
Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management
Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform
Nice to have:
Good communication, collaboration and presentation skills, especially across creative teams with complex strengths
ServiceNow Certified Implementation Specialist (CIS-CMDB or ITOM) is desired
What we offer:
Medical (HSA & FSA), dental, vision
401(k) with company match
Employee stock purchase plan
Commuter benefits
In-house wellness program
Broad learning & development opportunities
A charitable giving platform with company match
Fitness allowance
Employee discount programs
Free games & events
Stocked pantries
14 paid holidays per calendar year
Paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
Up to 10 paid sick days per calendar year
Paid parental and compassionate leave
Wellbeing programs for mental health and other wellness support
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