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ServiceNow ITOM & CMDB Technologist

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Take-Two Interactive Software, Inc.

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Location:
United States, New York

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

163400.00 - 241820.00 USD / Year

Job Description:

We are seeking a seasoned ServiceNow CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. This critical role requires not only deep technical expertise in ServiceNow CMDB but also exceptional interpersonal and leadership skills. You will be instrumental in navigating diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment. This is a unique opportunity to build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets.

Job Responsibility:

  • Spearhead the design, implementation, and ongoing evolution of our Configuration Management Database
  • Navigate diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment
  • Build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets

Requirements:

  • 5+ years proven track record in ServiceNow CMDB, ITOM, ITAM implementation(s)
  • 6+ years of overall ServiceNow platform experience
  • Demonstrated ability in leading technical discussions and individuals
  • Background in enterprise asset management, infrastructure support, or engineering
  • Extensive hands-on experience and in-depth knowledge of ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM) including CI classes, attributes, and dependency mapping
  • Proficiency in configuring ServiceNow Discovery and Service Mapping
  • Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB
  • Sophisticated knowledge of the ServiceNow platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog)
  • Experience with scripting (JavaScript, GlideRecord, GlideAjax), Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer flows for custom solutions
  • Ability to implement integrations and automation via IntegrationHub, published connectors, and scripted REST/SOAP APIs
  • Good understanding of data quality concepts, data governance, and data reconciliation processes
  • Experience with data analysis and reporting tools within ServiceNow
  • Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management
  • Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform

Nice to have:

  • Good communication, collaboration and presentation skills, especially across creative teams with complex strengths
  • ServiceNow Certified Implementation Specialist (CIS-CMDB or ITOM) is desired
What we offer:
  • Medical (HSA & FSA), dental, vision
  • 401(k) with company match
  • Employee stock purchase plan
  • Commuter benefits
  • In-house wellness program
  • Broad learning & development opportunities
  • A charitable giving platform with company match
  • Fitness allowance
  • Employee discount programs
  • Free games & events
  • Stocked pantries
  • 14 paid holidays per calendar year
  • Paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
  • Up to 10 paid sick days per calendar year
  • Paid parental and compassionate leave
  • Wellbeing programs for mental health and other wellness support
  • Family planning support through Maven
  • Reimbursements for fitness-related expenses

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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