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Serve as the primary onsite ServiceNow architect for HRSD initiatives
Lead end-to-end design, solution architecture, and implementation of ServiceNow modules, specifically HRSD
Translate business requirements into scalable technical designs aligned with ServiceNow best practices
Collaborate with HR stakeholders to define workflows, case management, knowledge management, employee lifecycle, and service delivery processes
Provide architectural governance, ensuring adherence to platform standards and security requirements
Guide development teams (onsite/offshore) with best practices, coding standards, and design patterns
Lead integration design with enterprise systems—HRIS, Identity Management, ERP platforms, etc. Deep knowledge and experience integrating ServiceNow and Workday is important
Conduct architecture reviews, impact assessments, and feasibility analysis for new features and enhancements
Own creation of technical documentation, architecture diagrams, and data models
Mentor technical teams and support internal capability building
Participate in roadmap planning, platform upgrades, and ServiceNow release management
Requirements:
Strong hands-on experience in ServiceNow HRSD—Case & Knowledge management, Employee Service Center, HR workflows, Lifecycle Events, Service Portal
Proven experience as a ServiceNow Architect designing complex enterprise implementations
Deep understanding of ServiceNow platform capabilities: Flow Designer, IntegrationHub, Service Portal / UI Builder, Scoped Applications, Performance Analytics
Strong understanding of HR processes, employee lifecycle, and service management frameworks
Experience in integrations with systems such as Workday, SAP SuccessFactors, Oracle HCM, or other HRIS platforms