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General Motors Logo General Motors · Human Resources

Servicenow Hr Service Delivery Developer

Philippines, Taguig City · Job Posted March 03, 2026
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Job Description

The HR Service Delivery (HRSD) Developer is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will be responsible for delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform. The developer works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for executing to the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.

Job Responsibility

  • Customize HRSD suite including HR Case Management, Lifecycle Events, Document Management, Employee Center Pro
  • Build and maintain HR Services, Case Types, Templates, Topic Categories, and Catalog Items
  • Develop flows and subflows using Flow Designer
  • Implement HR-specific components like Employee Document Management and HR Criteria. Create custom widgets, portals, or components as needed
  • Partner with HR stakeholders to gather requirements and create ServiceNow solutions and enhancement following best practices
  • Conduct demos and technical design walkthroughs
  • Collaborate with platform developers and architects across modules to ensure compliance and seamless functionality
  • Work with IT and other HRTO team members to integrate NOW HRSD with Workday HCM and other systems

Requirements

  • 3+ years of experience developing in ServiceNow, with at least 2 years focused on HRSD module development
  • Solid understanding of ServiceNow data model and platform architecture
  • ServiceNow Certified HRSD Implementer or equivalent implementation experience
  • ServiceNow Certified System Administrator (CSA)
  • Strong consulting and communication skills to engage stakeholders, ask the right questions, and simplify complex concepts
  • Understanding of regional HR compliance and service variations
  • Willingness to work on night shift (9:00 PM to 6:00 PH time, flexible working hours to support US time zones)

Nice to have

  • Agile/Scrum experience esp with Jira
  • Expertise in Workday HCM configuration or integrations
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