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ServiceNow Field Service Management (FSM) Developer

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Location:
United States , San Francisco ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

160000.00 USD / Year
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Job Description:

We are looking for a skilled ServiceNow FSM Developer to design, develop, and enhance Field Service Management solutions on the ServiceNow platform. The ideal candidate will have deep hands-on experience with FSM modules, mobile workforce enablement, integrations, and workflow automation, working closely with business and technical stakeholders to deliver scalable field service solutions.

Job Responsibility:

  • Design, develop, and customize ServiceNow FSM applications including Work Orders, Task Management, Scheduling, Dispatching, and Mobile
  • Configure and enhance FSM modules such as: Work Order Management, Agent Workspace, Scheduling & Dispatch, Mobile FSM, Inventory & Asset Management
  • Develop business rules, client scripts, UI policies, script includes, and workflows/Flow Designer for FSM use cases
  • Customize FSM Mobile App for field technicians (offline/online sync, forms, UI actions)
  • Build and support integrations using REST/SOAP APIs with ERP, CRM, GIS, and third-party systems
  • Implement security, ACLs, roles, and data access controls
  • Perform unit testing, system testing, and support UAT and production deployments
  • Participate in requirements gathering, solution design, and technical documentation
  • Troubleshoot production issues and provide performance tuning
  • Ensure solutions align with ServiceNow best practices and upgrade compatibility

Requirements:

  • 8+ years overall ServiceNow experience
  • 5+ years hands-on with ServiceNow FSM
  • Strong hands-on experience with ServiceNow FSM
  • Solid knowledge of ServiceNow platform scripting: JavaScript, Glide API
  • Experience with: Work Orders & Tasks, Dispatching & Scheduling, Mobile FSM configuration, Assets, CMDB, and Inventory
  • Experience with Flow Designer, IntegrationHub, and scripted REST APIs
  • Understanding of ITSM concepts and ServiceNow data model
  • Experience working in Agile/Scrum environments
  • Strong communication and stakeholder-management skills

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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