ServiceNow Field Service Management (FSM) Developer Job at Realign (San Francisco)

ServiceNow Project Manager

Are you passionate about driving IT service excellence and ensuring seamless bus...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related field
5+ years of experience in IT and/or customer-facing roles
5+ years of hands-on experience implementing ServiceNow solutions
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Background in software development and familiarity with cloud technologies
Understanding of IT Risk and Cybersecurity fundamentals
Fluent in English and capable of engaging colleagues and clients alike
ServiceNow (Certified System Administrator (CSA)) and ITIL certifications

Job Responsibility

Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently
Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution
Provide clear, regular updates to stakeholders on issue progress and application status
Collect root causes of incidents and contribute to actionable plans that prevent future issues
Monitor processes daily and act promptly to maintain uninterrupted business operations
Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting
Ensure SLA compliance and provide monthly performance reporting

Fulltime

ServiceNow Project Manager

Are you passionate about driving IT service excellence and ensuring seamless bus...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related field
5+ years of experience in IT and/or customer-facing roles
5+ years of hands-on experience implementing ServiceNow solutions
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Background in software development and familiarity with cloud technologies
Understanding of IT Risk and Cybersecurity fundamentals
Fluent in English and capable of engaging colleagues and clients alike
ServiceNow (Certified System Administrator (CSA)) and ITIL certifications

Job Responsibility

Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently
Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution
Provide clear, regular updates to stakeholders on issue progress and application status
Collect root causes of incidents and contribute to actionable plans that prevent future issues
Monitor processes daily and act promptly to maintain uninterrupted business operations
Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting
Ensure SLA compliance and provide monthly performance reporting

Fulltime

Senior ServiceNow Technical Consultant / Developer

We are looking for ITSM Implementation Consultants/ Developers to join our highl...

Location

Bulgaria , Sofia

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

5+ years experience implementing ServiceNow
Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
Understanding of integrations, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences
JavaScript
Ability to travel up to 25%
Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
Ability to meet deadlines by working under pressure
Good presentation skills
Fluent English (Verbal and Written)

Job Responsibility

Participate in workshops with customers to assess current processes and establish the future state
Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises
Consult, Install, configure, and integrate products from ServiceNow on any of the following domains
Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience
Develop custom solutions as required through scripting and application development
Prepare technical documentation as specified in customer contracts and as internally required
Maintain skills on, HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services, etc

What we offer

Excellent remuneration package
24 paid vacation days
Flexible working arrangements
Additional Health insurance
Training and certifications
Great working environment and team spirit

Fulltime

Senior ServiceNow Technical Consultant / Developer

Senior ServiceNow Technical Consultant/Developer role focusing on implementing S...

Location

Bulgaria , Sofia

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

5+ years experience implementing ServiceNow
Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
Understanding of integrations, data models, and process automation
JavaScript
Ability to travel up to 25%
Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
Ability to meet deadlines by working under pressure
Good presentation skills
Fluent English (Verbal and Written)

Job Responsibility

Participate in workshops with customers to assess current processes and establish the future state
Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises
Consult, Install, configure, and integrate products from ServiceNow on any of the following domains: Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience
Develop custom solutions as required through scripting and application development
Prepare technical documentation as specified in customer contracts and as internally required
Maintain skills on HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services

What we offer

Excellent remuneration package
24 paid vacation days
Flexible working arrangements
Additional Health insurance
Training and certifications
Great working environment and team spirit

Fulltime

SAP Service Order Management & FSM SME – Field Systems

Are you an experienced SAP Service and Field Service Management professional loo...

Location

Australia , Melbourne

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

5+ years in SAP Service Management (CS) or Service Order Management (SOM) with multiple full-cycle implementations
2+ years in SAP FSM or similar cloud FSM solutions (ServiceNow, Salesforce FS)
Bachelor’s degree in Computer Science, Information Systems, or related field
SAP Certification in Service Management or Service Cloud preferred
Strong integration expertise using SAP CPI or similar tools
Deep functional knowledge of SAP ECC/S/4HANA Service modules
Expertise in RRB configuration and integration with SD, MM, FI/CO
Familiarity with FSM data models and mobile configuration
Successful applicants must be Australian Citizens

Job Responsibility

Configure SAP SOM/CS for service orders, resource-related billing (RRB), service contracts, and warranty management
Lead integration design between SAP ECC/S/4HANA and FSM tools for master and transactional data
Configure and maintain SAP FSM, including technician settings, planning boards, and mobile app logic
Facilitate business process workshops and identify optimization opportunities
Develop functional specs, test plans, and end-user documentation
Ensure solution architecture consistency and adherence to best practices
Provide incident support for service and FSM processes
Mentor junior team members and lead testing phases for deployments and upgrades

What we offer

Health & Wellbeing: Private health insurance discounts, mental health support via EAP, and tailored workplace accommodations
Recognition & Rewards: Annual pay equity reviews and access to StreamLife for discounts and recognition
Time & Flexibility: Generous paid leave options, parental leave, hybrid work model, and programs like KidsCo for school holidays
Development & Culture: Internal training, leadership programs, DEI committees, and inspiring workspaces with learning opportunities

Fulltime

New

ServiceNow FSM Senior Developer

We are seeking a highly skilled ServiceNow FSM Senior Developer to design, devel...

Location

United States , San Francisco, CA / Dallas, TX

Salary:

224000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

8–12+ years overall IT experience
5+ years hands-on ServiceNow development
3+ years specifically with ServiceNow Field Service Management (FSM)
Strong hands-on experience with ServiceNow FSM
Expertise in ServiceNow scripting (JavaScript, Glide APIs)
Experience with Flow Designer, IntegrationHub, and Automation
Solid understanding of ServiceNow CMDB, Asset Management, and CSDM
Experience with ServiceNow Mobile App / Mobile Workforce
Strong knowledge of ServiceNow data model and security
Experience with Agile / Scrum delivery models

Job Responsibility

Design, develop, and enhance ServiceNow FSM solutions aligned with business requirements
Configure and customize FSM modules including: Work Orders, Dispatch Console, Task Scheduling, Agent Workspace, Mobile Workforce
Develop and maintain server-side and client-side scripts (Business Rules, Script Includes, UI Policies, Client Scripts)
Build and customize Flows, Workflows, and IntegrationHub spokes
Implement integrations using REST/SOAP APIs with third-party systems (ERP, CRM, asset systems, GIS, etc.)
Optimize FSM performance, scalability, and user experience
Collaborate with product owners, architects, and field operations teams
Provide technical leadership, code reviews, and mentoring to junior developers
Support UAT, production releases, and post-deployment issue resolution
Ensure adherence to ServiceNow best practices and governance standards

Fulltime

New

Functional Lead

ServiceStream is looking for a practical, hands-on Functional Lead to drive our ...

Location

Australia , Melbourne

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Must be an Australian Citizen
10+ years in FSM application support, Functional Lead and Product Management
Deep expertise with ServiceNow FSM, Oracle FSM, custom field solutions, and understand integrations (APIs, sFTP, error handling)
Proven leadership in both BAU and project delivery environments
Strong communication, negotiation, and stakeholder management skills
Demonstrated ability to influence without authority in matrix environments
A degree in IT, engineering, business, or equivalent experience

Job Responsibility

Lead strategic planning, roadmap development, and functional architecture for Field System Management (FSM) Platforms
Translate business needs into scalable FSM solutions and improvements
Take functional ownership of end‑to‑end field processes and system design
Resolve complex technical and business issues across multiple domains and integrations
Mentor and guide analysts and cross-functional delivery teams
Drive innovation, best practice adoption, and continuous improvement across the platform
Oversee incident triage, root‑cause analysis, and prevention of recurring issues
Manage stakeholder expectations and influence senior leaders to align priorities
Ensure documentation standards, governance, and transition processes are strong and consistent
Foster excellent customer service for internal and external stakeholders

What we offer

Flexible working – genuine flexibility options available
Growth – national career pathways across multiple business units
Discounts – retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more
Paid leave – parental, cultural, community service, study, volunteering and purchased leave
Culture – a workplace that values diversity, inclusion and celebrates excellence

Fulltime

New

Technical Lead - FSM

Step into the Technical Lead – Field Service Management (FSM) role and make your...

Location

Australia , Melbourne

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Must be an Australian Citizen
10+ years’ experience in Field Systems, development and platform engineering roles
Strong hands‑on technical expertise across ServiceNow FSM
Proven experience leading technical delivery across project and BAU environments
Experience designing and supporting best practice code
Demonstrated ability to influence both technical and non‑technical stakeholders
Experience in Defence, Telco, Transport or Utilities domains is highly regarded
Experience uplifting technical standards or implementing technical governance
Exposure to complex field operations environments or mobile workforce platforms
Experience mentoring developers or leading technical capability uplift initiatives

Job Responsibility

Own the technical architecture and design of the enterprise FSM platforms, including development, configuration and solution patterns
Provide technical leadership across projects and BAU to ensure stability, performance, and high‑quality outcomes
Champion code quality, configuration standards, testing discipline and governed release management
Act as the primary technical authority for FSM development, scripting, configuration and integration design
Work in partnership with the Functional Lead and Technical Lead – Integration to translate requirements into robust, scalable technical solutions
Serve as a technical conduit between Business Operations, IT Operations and Projects to ensure solutions are operationally fit‑for‑purpose
Influence delivery teams and vendors through deep technical expertise and structured decision‑making
Ensure adherence to application and development best practices, security standards and configuration‑over‑customisation principles
Lead technical governance across releases, enhancements and BAU change
Oversee incident, problem and defect resolution, focusing on root cause analysis and reducing technical debt

What we offer

Flexible working – genuine flexibility options available
Growth – national career pathways across multiple business units
Discounts – retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more
Paid leave – parental, cultural, community service, study, volunteering and purchased leave
Culture – a workplace that values diversity, inclusion and celebrates excellence

Fulltime

ServiceNow Field Service Management (FSM) Developer

Realign

Location:
United States , San Francisco ▼
Dallas

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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