Servicenow Engineering Lead Job at Barclays (Glasgow)

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Servicenow Team Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solut...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Sales Engineering Lead

EvoluteIQ is seeking a Sales Engineering Lead to drive pre-sales and sales engin...

Location

India , Bengaluru

Salary:

Not provided

EvoluteIQ

Expiration Date

Until further notice

Requirements

8–10 years of experience in pre-sales, solution engineering, or consulting for enterprise software, automation, or AI-driven platforms
Hands-on knowledge of process automation, AI/ML, data integration, API orchestration, or low-code/no-code environments
Experience collaborating with global channel partners, system integrators, or technology alliances
Familiarity with one or more BPM (Appian, Pega, Camunda), LCAP (Outsystems, Mendix) and automation stacks (e.g., ServiceNow, UiPath, Power Automate, Blue Prism, MuleSoft) and cloud platforms (AWS, Azure, or GCP), as well as Agentic AI and Generative AI technologies
Proven ability to connect technical capabilities with business outcomes and present to C-suite stakeholders
Strong communication, executive presentation, and solution storytelling abilities
Strategic thinker with the ability to influence joint go-to-market initiatives and co-create customer success outcomes
Bachelors or Masters degree in computer science, Engineering, or a related field
MBA preferred but not mandatory

Job Responsibility

Lead all technical pre-sales engagements for new opportunities, from discovery, requirement scoping, and solution design to technical validation, proposal creation and proof-of-concept delivery
Collaborate with business, sales, and technical teams to understand customer objectives and expand solution footprints
Translate business objectives and challenges into robust technical architectures and solution proposals that clearly articulate value, ROI, and platform differentiation
Design and deliver customized product demonstrations, solution architectures, and joint proof-of-concepts highlighting the EIQ platform’s unified automation capabilities
Coordinate for partner enablement workshops and provide ongoing knowledge transfer to enhance Eguardian’s sales and delivery maturity
Serve as a solution advisor by identifying and shaping new Agentic Automation use cases leveraging AI, ML, RPA, and orchestration
Act as a technical liaison between EvoluteIQ’s product, engineering, and partner management teams to ensure solution scalability and roadmap alignment
Design and present compelling solution demos, proofs of concept (POCs), and architecture blueprints tailored to client industries (banking, healthcare, insurance, telecom)
Build reusable demo assets, templates, and solution accelerators to support repeatable GTM success
Partner with Delivery teams to ensure a seamless handover from pre-sales to implementation

What we offer

Opportunity to shape the strategy of a next-gen hyper-automation platform
Work with a cross-disciplinary team in a fast-growing, innovation-driven environment
Competitive compensation and growth opportunities
A culture of innovation, ownership, and continuous learning

Fulltime

ServiceNow Developer Lead

The Information Services Developer Lead reports directly to the Manager Informat...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Math or related field
Strong technical knowledge of Enterprise Application/Integration Design and Development of systems, databases, operating systems and Information Services
Must have strong communication skills and ability to develop and lead technical teams
Minimum of five (5) years development experience in a corporate environment required
2+ years of supervisory experience and leading development teams are preferred
Working experience in Design and Coding
Knowledge of industry-standard WEB platforms (JAVA, NET/C#), Integration Middleware, Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server
Experience working with Internal or External customers for an organization in coordinating work and designing solutions
Experience utilizing the Software Development Lifecycle (SDLC), Agile/Waterfall Methodologies preferred

Job Responsibility

Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization
Leads the focus area workgroups, providing oversight for related processes
Manages communication between the application teams as appropriate
facilitates application and cross-application work sessions
Works collaboratively with application and compliance teams to design system processes
Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines
Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web
Develop and maintains documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiencies
Maintains expert knowledge of all technologies applicable to specific job responsibilities
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements

Fulltime

ServiceNow Application Support Engineer

This role will be the lead in a focused portfolio of products acting as the tech...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
at least 5 years of experience and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
ServiceNow Application development experience,functional and technical knowledge
ITIL Certified
ServiceNow Certifications
Supporting and managing a wide variety of applications, including working with end-users, developers, and technical staff to resolve issues
An understanding of: PL/SQL
High-level understanding of system to system integrations
Software Development Lifecycle
Core web development technologies, including HTML, CSS, XML, Laravel and JavaScript

Job Responsibility

Subject matter expert for the systems in the portfolio including the understanding of the functional processes
Active work as a Project team member and at times Project Manager
Act as Product Lead during implementation and enhancement projects
Coordinating and overseeing technical aspects of implementation
Facilitating and assisting with functional aspects of project
Escalated level support
problem solve and troubleshoot complex issues (Tier 3) based on priority and within Service Level Agreements
at times within 4 hours at various tiers (sever to application)
includes vendor and Functional Department coordination
Configuration of the products and conduct research of the systems within the portfolio to ensure product roadmap and future functionality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Lead Rubrik Backup Engineer IV

The Rubrik Backup Engineer IV is a senior technical specialist responsible for t...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Minimum of 18-20 years of experience in IT infrastructure with at least 4 years of hands-on experience in Rubrik
Proven track record of managing complex enterprise-scale backup environments
Experience with backup and recovery for databases (MSSQL, Oracle), file servers, and virtual machines
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
Expert knowledge of Rubrik CDM architecture, RBS, Polaris, and Rubrik APIs
Advanced skills in backup for virtualized environments (VMware, Hyper-V)
Strong understanding of file-level, database-level, and VM-level backup and restore operations
Deep knowledge of cloud-native backups and cloud archiving using AWS S3, Azure Blob, and GCP storage
Hands-on experience with integration and automation (e.g., Python, PowerShell, REST API, Terraform, Ansible)
Proficiency in disaster recovery design, planning, and orchestration (DR runbooks)

Job Responsibility

Serve as the highest level of technical escalation for Rubrik-related incidents and issues
Architect and implement Rubrik backup solutions across hybrid, on-premises, and multi-cloud environments (AWS, Azure, GCP)
Lead backup and recovery strategy design sessions for customers, including air-gapped, immutable, and ransomware-resilient architectures
Integrate Rubrik with external systems (e.g., ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Python, Ansible, Terraform)
Design and maintain Rubrik SLA Domains, archival policies (cloud/tape), replication, and compliance workflows
Collaborate with Engineering, Storage, Security, and Application teams to ensure backup consistency and performance
Manage large-scale Rubrik clusters, capacity planning, and software upgrades
Proactively identify and resolve systemic issues across infrastructure that impact backup performance or restore SLAs
Document architectures, runbooks, and SOPs
contribute to technical training and playbooks

Fulltime

Senior Solutions Consultant

This role requires an experienced Senior Solutions Consultant with a strong foun...

Location

United Arab Emirates

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

15+ years in solution consulting or sales engineering, with experience across multiple ServiceNow solution domains
Exceptional communication and presentation skills
Skilled in networking with customers, orchestrating extended sales teams, and influencing stakeholders
Proven ability to operate at various levels within customer accounts
Proficiency in English and Arabic
ITIL Foundation Certification
ServiceNow Sales Certifications
Hands-on ServiceNow experience

Job Responsibility

Design and lead consultative interactions, aligning business objectives with solutions on the ServiceNow platform
Conduct industry-aligned, ServiceNow-focused discussions, educational sessions, and workshops
Drive the presales process, distilling gathered information to develop demo scripts
Support the creation of high-level proposals, Statements of Work (SOWs), and responses to RFPs
Collaborate with Sales to nurture, grow, and sustain customer accounts
Provide ServiceNow technical support throughout the presales and sales cycle
Assist in developing Proofs of Concept (POCs) and Proofs of Value (POVs)
Serve as a trusted advisor, helping clients scope challenges and identify ServiceNow-based solutions
Maintain an in-depth understanding of ServiceNow’s capabilities, limitations, and industry best practices
Keep abreast of industry developments

What we offer

Competitive compensation
Comprehensive benefits
Opportunity to play a pivotal role in expansion strategy
Chance to make a meaningful impact and accelerate your career
Part of an innovative, collaborative team dedicated to excellence

Service Desk Senior Engineer

Service Desk Senior Engineer-Service Support position at Sopra Steria, a major T...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11)
MS Office
Outlook
MS Teams
Azure AD
on-prem Active Directory
M365
Defender
VPN
ServiceNow

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat within the time specified by the agreed service levels
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company's quality management system
Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Tracking and documenting any changes made to the KB article and creating of KB article

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Servicenow Engineering Lead

Barclays

Location:
United Kingdom , Glasgow ▼
Knutsford

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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