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As a ServiceNow Developer, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within our organization. You will be responsible for configuring and customizing the ServiceNow platform to meet the business requirements and improve overall IT service management processes. Your expertise will contribute to enhancing efficiency, automation, and user experience.
Job Responsibility:
Configure and customize ServiceNow to meet specific business needs
Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions
Evaluate new features and provide comprehensive analysis and recommendations
Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures
Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches
Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform
Keep up to date with new features and capabilities of the ServiceNow platform
Proactively share knowledge with team members
Provide technical coaching and oversight to junior developers
Participate in code reviews to ensure quality standards are met
Estimate solution complexity based on factors such as time, cost, and quality
Requirements:
Minimum of 5 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades
Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP
Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies
Proficiency in JavaScript programming for scripting within the ServiceNow platform
Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures
Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades
Ability to communicate effectively with stakeholders at all levels within the organization
Practical experience with agile methodologies and tools
Proven ability to drive results and readiness across multiple solutions
Possession of an ITIL certification is preferred
Possession of ServiceNow certificates is preferred
Nice to have:
Possession of an ITIL certification is preferred
Possession of ServiceNow certificates is preferred