ServiceNow Developer

• Act as a hands‑on Subject Matter Expert on ServiceNow ITSM and related systems, supporting business processes across teams
• Design, develop, integrate, and implement ServiceNow solutions that balance technical excellence with business needs
• Customize ServiceNow features such as workflows, forms, lists, business rules, UI components, dashboards, and reports
• Develop custom JavaScript scripts and integrate ServiceNow with third‑party and enterprise applications
• Own custom integrations to ensure smooth data flow and reliable system interactions
• Build user‑friendly service catalog items with intuitive, end‑to‑end workflow experiences
• Configure workflow administration, manage data imports, and perform data mapping and transformation activities
• Design, code, test, debug, document, deploy, and maintain ServiceNow solutions with quality and efficiency in mind
• Collaborate closely with Product Owners, stakeholders, engineering teams, and IT support teams to understand requirements and deliver the right solutions
• Participate in design reviews, requirement workshops, and development initiatives focused on automation and continuous improvement
• Coordinate and support application and platform upgrades to keep systems secure and up to date
• Monitor system health, usage, and compliance to ensure stable and reliable ServiceNow operations
• Work directly with ServiceNow Inc. on complex issues, escalations, and alignment with the product roadmap
• Identify meaningful metrics and build ad‑hoc reports to support visibility and informed decision‑making

• Bachelor’s degree in Information Technology or a related field
• 3–5 years of experience working as an Application Developer or Systems Engineer
• At least 2 years of hands‑on experience with ServiceNow implementation, administration, configuration, and development in a medium or large enterprise environment
• A solid understanding of ServiceNow architecture, design principles, and best practices
• Strong experience with JavaScript, ServiceNow scripting, workflows, and integrations
• The ability to communicate clearly, work collaboratively, and solve complex technical problems
• A ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification

additional ServiceNow certifications considered a plus

• A flexible hybrid working model that supports work‑life balance
• A competitive salary based on agreement, with full salary applied during probation
• Social insurance calculated based on full salary
• Annual bonus and yearly salary review to recognize performance and growth
• Comprehensive healthcare insurance coverage for you and your family
• Regular health check‑ups for long‑term well‑being
• 15 days of paid annual leave plus one additional paid Company Day