ServiceNow Developer, Randstad

Randstad

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you a ServiceNow Developer with a passion for building impactful solutions that drive efficiency and digital transformation? Our client is seeking a dedicated and experienced ServiceNow Developer to join their ITSM program and support the ongoing customization, integration, and optimization of ServiceNow modules. This is an excellent opportunity for a detail-oriented and analytical professional who thrives in a collaborative environment and is eager to contribute to high-impact enterprise-wide initiatives.

Job Responsibility:

Customize and configure ServiceNow modules such as Release Management, Change Management, Service Catalog, and other ITSM modules as per business requirements
Designs, develops and implements custom workflows for task routing, approvals, and escalations within ServiceNow to optimize service management processes
Develop and maintain integrations between ServiceNow and third-party tools, ensuring seamless data flow between ServiceNow
Designs and develops comprehensive reports, dashboards, and analytics within the ServiceNow platform to provide insights into key ITSM metrics and performance indicators
Assess the cleanliness, accuracy, and completeness of data within the ServiceNow platform, identifying and addressing data quality issues as needed
Develop and implement data cleansing and standardization processes to ensure consistent and reliable data across the ServiceNow platform
Support the establishment of data governance policies, standards, and procedures to maintain the integrity and security of data within the ServiceNow platform

Requirements:

ServiceNow Certified Application Developer (CAD)
5+ years of experience in customizing and configuring module, data analysis, reporting, and visualization
Knowledge of ServiceNow ITIL processes, particularly in Release Management, Change Management, and Incident Management
Proficient in customizing and configuring core modules (e.g. Release Management, Change Management etc.) and integrating ServiceNow with other enterprise systems
Experience in the development of ServiceNow workflows and forms of various complexity
Proficient in ServiceNow reporting and creating custom dashboards, performance analytics, and reports
Strong understanding of data governance principles and best practices
Proficiency in data analysis tools and technologies, such as SQL, MicroStrategy, Power BI, Tableau, or similar
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills, with a keen attention to detail

What we offer:

Hybrid work model – work from a central downtown Toronto location with flexibility
High-impact project in the public sector
Opportunity to collaborate with cross-functional technical and business teams
Possibility of extension after the initial 3-month contract

Additional Information:

Job Posted:
May 09, 2025

Expiration:
June 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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ServiceNow Developer

Randstad

Location:Canada, Toronto

Category:IT - Software Development

Contract Type:Not provided