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We are seeking an experienced ServiceNow Developer to join our team onsite in Kansas City. This is a 6-month contract engagement with the possibility of extension based on project needs and performance. The ServiceNow Developer will design, develop, configure, and maintain enterprise solutions across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Software Asset Management (SAM), HR Service Delivery (HRSD), CMDB, and Common Service Data Model (CSDM). This role is hands-on and will work closely with cross-functional stakeholders to deliver scalable, high-quality solutions aligned with enterprise standards and strategic objectives.
Job Responsibility:
Design, develop, and customize ServiceNow applications and modules including ITSM, ITOM, ITAM, SAM, HRSD, and enterprise workflows
Develop integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub
Write and maintain scripts using JavaScript and Glide API
Build and optimize workflows using Flow Designer and Orchestration
Implement and maintain a healthy, accurate CMDB aligned with CSDM principles
Design and manage Configuration Item (CI) relationships to support business services and IT operations
Ensure data integrity and governance best practices are followed
Develop automation solutions to streamline IT and business processes
Optimize platform performance, reliability, and scalability
Manage platform upgrades, patches, and deployments
Conduct unit testing, debugging, and issue resolution throughout the development lifecycle
Troubleshoot and enhance existing ServiceNow implementations
Analyze user requirements and develop technical solutions to meet business needs
Work closely with developers, analysts, architects, and business stakeholders
Participate in Agile/Scrum ceremonies including sprint planning and retrospectives
Provide technical recommendations and guidance across business lines
Requirements:
Bachelor’s degree in Computer Science or related field + 4 years of professional experience
Associate degree + 6 years of professional experience
High School Diploma/GED + 8 years of professional experience
Minimum of 3 years of hands-on ServiceNow development experience
Strong experience in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CMDB, CSDM
Experience with JavaScript, Glide API, HTML, CSS
Experience developing REST/SOAP integrations
Familiarity with ServiceNow data structures, ACLs, business rules, and update sets
Strong understanding of enterprise infrastructure environments (storage, backups, operating systems)
Strong analytical and problem-solving skills
Excellent written and verbal communication
Ability to work independently in a fast-paced environment
High attention to detail and commitment to quality