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The ServiceNow Developer role involves designing, building, and maintaining ServiceNow catalog items while ensuring alignment with best practices. Candidates should have experience in troubleshooting and providing documentation. The position requires collaboration with business units to gather requirements and translate them into functional solutions. A strong understanding of ServiceNow features is essential for success in this role.
Requirements:
Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows
Work closely with business units to gather and understand requirements and translate them into functional catalog solutions
Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals
Ensure catalog items align with ServiceNow, and Client’s best practices and user experience standards
Configure client scripts, UI policies, business rules, and ACL’s to support dynamic catalog behavior and security
Troubleshoot and resolve catalog-related issues
Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements
Provide documentation and training for catalog item usage and administration
Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis
Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization