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Robert Half is seeking a ServiceNow Developer to support the implementation and enhancement of enterprise IT Service Management (ITSM) processes through the ServiceNow platform. This role will be responsible for designing, configuring, developing, troubleshooting, and implementing both baseline and custom applications to improve platform functionality and automate business workflows. The ideal candidate will have hands-on experience building and deploying ServiceNow solutions including forms, workflows, flow designer processes, and custom scripting to support scalable business operations.
Job Responsibility:
Design and implement ServiceNow forms, workflows, flows, and scripts
Develop and test custom applications within the ServiceNow platform
Perform code reviews on development work completed by other team members
Troubleshoot and resolve platform-related issues
Configure and enhance ITSM-related modules
Support automation of business processes through ServiceNow capabilities
Collaborate with internal stakeholders to translate business requirements into technical solutions
Requirements:
Bachelor’s or Master’s degree in Computer Science or related field
Additional years of relevant experience may be considered in lieu of degree
3–5+ years of experience in ServiceNow application development
Experience working with: Service Portal
ITSM
ITAM
ITOM
CMDB
Experience with Workflow Editor and Flow Designer
Strong understanding of ServiceNow platform architecture and capabilities
Knowledge of web-based protocols and standards such as: REST
SOAP
JSON
XML
WSDL
Strong written and verbal communication skills
Customer-focused mindset and ability to work collaboratively in a team environment
Nice to have:
ServiceNow training and/or certifications
Experience with ITIL or IT Service Management frameworks
Advanced understanding of object-oriented JavaScript
Experience with HTML and CSS
Familiarity with Discovery and CMDB best practices
Knowledge of data structures, algorithms, and object-oriented design
Experience providing technical consultation on design and implementation decisions
Understanding of project management lifecycle principles
What we offer:
medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training
access to top jobs, competitive compensation and benefits