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InfoGrowth Logo InfoGrowth · IT - Software Development

ServiceNow Developer

India, Hyderabad · Job Posted February 25, 2026
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Job Responsibility

  • Design, develop, and customize ServiceNow applications with a strong focus on ITSM, ITOM, and custom modules
  • Implement and support ServiceNow Order Management for Telecommunications (OMT) solutions as per business requirements (mandatory)
  • Develop and maintain ServiceNow components including Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, and Flow Designer
  • Build and enhance front-end components using JavaScript, HTML/CSS, AngularJS, and ServiceNow UI frameworks
  • Manage and execute ServiceNow platform upgrades, patches, and migrations, ensuring minimal disruption
  • Design, develop, and support integrations with external systems such as LDAP, SCCM, Azure, AWS, and third-party tools using REST/SOAP APIs
  • Ensure adherence to ServiceNow development best practices, including secure coding, version control, code reviews, and automated testing
  • Collaborate with stakeholders, architects, and cross-functional teams to gather requirements and translate them into technical solutions
  • Configure and support HRSD, CSM, SecOps, and other ServiceNow modules as needed
  • Utilize Performance Analytics, Virtual Agent, and Mobile Studio to improve platform efficiency and user experience
  • Participate in Agile/Scrum ceremonies, sprint planning, and continuous improvement initiatives
  • Troubleshoot complex platform issues, perform root cause analysis, and deliver timely resolutions
  • Prepare and maintain technical documentation, including design specs and deployment guides
  • Provide post-implementation support, enhancements, and knowledge transfer to support teams

Requirements

  • 5+ years of experience as a ServiceNow Developer with hands-on exposure to ITSM, ITOM, and/or custom modules
  • Mandatory: Strong experience with ServiceNow Order Management for Telecommunications (OMT)
  • Proficiency in JavaScript, HTML, CSS, AngularJS, and ServiceNow UI technologies
  • Strong understanding of ServiceNow data model, table structure, and platform architecture
  • Experience in ServiceNow platform upgrades, patching, and migrations
  • Hands-on experience with ServiceNow integrations using REST/SOAP APIs with systems such as LDAP, SCCM, Azure, and AWS
  • Knowledge of ServiceNow development best practices, including code reviews, version control, and testing
  • ServiceNow certifications such as CSA, CAD, or CIS are preferred
  • Experience with additional modules like HRSD, CSM, or SecOps is a plus
  • Familiarity with Agile/Scrum, DevOps practices, and ITIL frameworks
  • Exposure to Performance Analytics, Virtual Agent, and Mobile Studio is an advantage
  • Strong problem-solving skills with high attention to detail
  • Excellent communication, collaboration, and analytical skills
  • Ability to work independently and in a team-oriented environment

Nice to have

  • ServiceNow certifications such as CSA, CAD, or CIS are preferred
  • Experience with additional modules like HRSD, CSM, or SecOps is a plus
  • Familiarity with Agile/Scrum, DevOps practices, and ITIL frameworks
  • Exposure to Performance Analytics, Virtual Agent, and Mobile Studio is an advantage

What we offer

  • Competitive salary with performance-based increments
  • Work on enterprise-level ServiceNow Telecom (OMT) implementations
  • Stable work-from-office setup with a collaborative team environment
  • Exposure to cutting-edge ServiceNow modules and integrations
  • Opportunities for ServiceNow certifications and skill upgradation
  • Clear career growth and learning opportunities
  • Agile and innovation-driven work culture
  • Health insurance and standard company benefits
  • Paid leave and company holidays as per policy
  • Supportive leadership and transparent communication
  • Opportunity to work with cross-functional global teams
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