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Are you ready to play a pivotal role in one of Australia’s most significant telecommunications infrastructure transformations? We are seeking a seasoned ServiceNow Developer to lead the technical re-engineering of our Order Management systems. This is an initial 6-month contract with a clear strategic roadmap for extension. The Project: Our client is embarking on a major greenfield implementation and re-engineering project, moving legacy processes into ServiceNow Order Management for Telecommunications (OMT). You won’t just be maintaining a system; you will be architecting the future of how they deliver connectivity across the nation.
Job Responsibility:
End-to-end configuration and development of the ServiceNow OMT module
Deconstruct complex legacy order journeys and rebuild them into streamlined, automated workflows
Design and develop robust integrations between ServiceNow and our broader telecommunications OSS/BSS landscape
Provide subject matter expertise on OMT best practices, ensuring scalable and maintainable code
Requirements:
A minimum of 3–5 years of dedicated ServiceNow development experience
Proven hands-on experience with ServiceNow OMT (Order Management for Telecommunications)
Strong proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub
Experience in large-scale Transformation or Re-engineering projects rather than just Business as Usual (BAU) support
The ability to translate complex technical requirements into business outcomes for diverse stakeholders