ServiceNow Developer IV Jobs

Rackspace

Location:
United Kingdom, Cardiff

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior ServiceNow Developer at Rackspace Technology, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the ServiceNow platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing the overall user experience within organizations. You will be one of the technical design leads for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Job Responsibility:

Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions
Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure
Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments
Write and maintain server-side and client-side scripts to enhance and customize ServiceNow functionality in alignment with the technological ecosystem
Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience
Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services
Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions
Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards
Stay updated with ServiceNow releases and apply platform upgrades and enhancements
Adhere to ServiceNow best practices, governance, and security standards
Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform
Support upgrades, patches, and deployments in alignment with best practices
Attend site on occasions for team building/customer meetings
Collaborate with architects, administrators, and stakeholders to gather requirements and deliver high-quality solutions

Requirements:

ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred
Configuration Management Experience (CMDB data model and relationships)
7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM
ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub)
Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting)
Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules
Strong knowledge of the ServiceNow platform, its architecture, and modules
Proficiency in JavaScript, HTML, CSS, and other web technologies
Experience with ITSM, ITIL, and knowledge of IT service management processes
Ability to work independently, as well as collaboratively in a team environment
Exposure to Agile/Scrum methodologies
Understanding of ServiceNow data model, ACLs, and platform architecture
Must have eligibility to work in the UK, within UK Secure environments

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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ServiceNow Developer IV