Servicenow Developer/Consultant Specialist, HSBC

HSBC

Location:
India, Hyderabad

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking a ServiceNow Developer/Consultant Specialist to join their team in Hyderabad, India. The role involves developing and maintaining ServiceNow applications, creating custom solutions, and managing upgrades and integrations. The candidate will collaborate with global stakeholders while staying up-to-date with industry trends.

Job Responsibility:

Having knowledge of domains like procurement, TPRM, GRC are preferred
Good in stakeholder management and worked with Various clients across the globe
He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM
Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow
Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas
Experience in creating custom Applications and modules in ServiceNow as per the requirements
Expertise’s on UI builder, Export set’s, Java Scripting, Integration Hub and Service portals
Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes
Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module
Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service)
Stay up to date with ServiceNow best practices, new features and industry trends
Worked on ServiceNow environment upgrades

Requirements:

He/She has 6+ years of experience on Service Now & BPM tools development
Having knowledge of domains like procurement, TPRM, GRC are preferred
Good in stakeholder management and worked with Various clients across the globe
He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM
Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer
Should have expertise on Environment upgrades
Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices
Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades

Nice to have:

Knowledge of domains like procurement, TPRM, GRC
Stakeholder management experience
Knowledge of Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM

What we offer:

Inclusive and diverse environment
Flexible working
Continuous professional development
Opportunities to grow

Additional Information:

Job Posted:
September 23, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Servicenow Developer/Consultant Specialist