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The ServiceNow Developer/Business Analyst/QA role requires 9 to 12 years of experience in HRSD Architecture and ServiceNow. The candidate will lead design and implementation of HRSD solutions, engage with stakeholders, and collaborate with platform teams. Strong skills in REST APIs and integrations are essential. This position offers opportunities for innovation and impact.
Job Responsibility:
Lead design and implementation of HRSD solutions
Engage with stakeholders
Collaborate with platform teams
Provide technical guidance and issue resolution
Support deployment activities
Handle incidents
Requirements:
9 to 12 years of experience in HRSD Architecture and ServiceNow
Strong skills in REST APIs and integrations
Led the design and implementation of scalable HRSD solutions on the ServiceNow platform
Engaged with stakeholders and business teams to gather requirements, design workflows, and deliver user-centric solutions
Collaborated with the platform team on upgrade-related activities
Implemented enhancements across modules such as Case Management, Lifecycle Events, Employee Center, and ACLs
Designed and supported integrations with third-party systems using REST APIs
Established architectural standards and worked with the platform architecture team to review and approve solution designs
Acted as the go-to person for team members facing technical blockers
Handling technical review for the complex story implementation
Deployment activities across INT and PROD environments
Incident handling and resolution
ServiceNow support for managing out-of-the-box (OOB) issues