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University of Rochester Logo University of Rochester · IT - Administration

ServiceNow Developer/Administrator II

United States of America, Brighton 63815.00 - 95723.00 USD / Year · Job Posted February 20, 2026
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Job Description

The ServiceNow Developer/Administrator II, configures, builds, maintains, monitors and audits the ServiceNow platform within the URMC organization. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components, plug-ins, modules or whole systems. May review and provide recommendations for architecture standards related to integration with on-premise applications and cloud solutions.

Job Responsibility

  • Configures, builds, maintains, monitors and audits the ServiceNow platform
  • Ensures security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components, plug-ins, modules or whole systems
  • May review and provide recommendations for architecture standards related to integration with on-premise applications and cloud solutions
  • Participates in on-call rotations
  • Serves on project teams and identifies and evaluates risks and opportunities for efficiencies
  • Supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality
  • Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues
  • May take a lead role in working with third party vendors and software companies
  • Researches and answers technical application, database, server and security configuration questions
  • Serves as an escalation point for support and provides on-call support after hours
  • Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support
  • Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security and systems administrators to provide performance tuning
  • Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing and implementation
  • Applies patches and delivers minor and major application upgrades
  • Works with, and may lead, technical resources and in some cases functional / business analysts on application, database, server or security requirements and translate into technical or systems specifications for implementation
  • Designs technical enhancements to support the application, database, server or security landscape
  • Completes assigned application administration deliverables, and may lead teams in the completion of their assigned deliverables
  • Actively participates in, and may lead, application administration maintenance or implementation plan walkthroughs
  • May develop technical documentation to be used by application administration development or support teams
  • Actively participates in, and may lead, the testing of newly developed applications, integrations, systems, solutions and upgrades of applications or application support tools
  • Works closely with, and may lead, technical resources and in some cases functional / business analysts to prepare test plans, test data and complete integrated testing
  • Follows, and may develop, best practice application administration and change management procedures
  • Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates
  • May lead technical teams in the delivery of their assignments
  • Provides input for project plans and estimates related to application administration for projects or enhancements
  • Actively participates in, and may lead, regular team retrospective events with a continuous improvement mindset
  • Consistently identifies and recommends improvement opportunities, logs application administration requests and delivers upon application administration assignments that improve the system solution
  • Willingly shares application administration knowledge and provides cross-training and peer support
  • May lead team meetings
  • Actively participates in, and may lead, estimation and planning of future application administration work plans
  • May develop application administration documentation and procedures used to maintain applications, databases, servers, and security
  • Maintains a deep and broad knowledge of technology, equipment, and or systems in the assigned application areas
  • Maintains a deep and broad knowledge of the latest technologies associated on premise application administrations
  • Actively participates in external technical application administration communities of practice gaining and sharing technical knowledge

Requirements

  • High School Diploma or equivalent required
  • 3 years of related experience required
  • ServiceNow CSA (Certified Systems Administrator) required
  • 3+ Years of ServiceNow development & administration experience
  • Excellent verbal and written communications skills required
  • Ability to work both independently and as part of a team required
  • Ability to participate in on-call rotations required

Nice to have

  • Bachelor’s degree in related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred
  • Experience in higher education or healthcare field preferred
  • Proficient in configuration, architecture, and customization of the ServiceNow platform preferred
  • Ability to learn new technologies quickly and help team members embrace technology change preferred
  • Proven track record executing multiple work streams and producing consistent results preferred
  • Strong understanding of system/application administration activities preferred
  • Experience with web services, including REST, SOAP, JSON or XML preferred
  • Solid experience with scripting languages (e.g. JavaScript) preferred
  • Experience with at least one structured programming language preferred
  • Solid understanding of application infrastructure and architecture preferred
  • Experience with interface, networking, design, and relational database technologies preferred
  • Experience supporting Cloud and on premises applications preferred
  • Experience with multi-tier applications employing application and web servers preferred
  • Experience with project management from planning through implementation preferred
  • ServiceNow CIS (Certified Implementation Specialist), CAD (Certified Application Specialist) or CAD (Certified Application Developer) preferred
  • ITIL Foundations preferred
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