Servicenow Developer – Platform Operations

• Develop and maintain the ServiceNow core platform, including SPM, SecOps, and HRSD modules
• Provide support as needed in other modules such as ITSM, ITOM, ITAM, GRC/IRM, and custom-built applications
• Design and implement system upgrades, patches, and platform maintenance activities to ensure system stability and performance
• Monitor platform health, security, and performance metrics, and proactively address any issues
• Create and configure workflows, business rules, UI policies, client scripts, and integrations that align with platform operations and business needs
• Manage and optimize platform configurations to improve performance, usability, and security
• Collaborate with product owners, platform architects, stakeholders, and developers to ensure platform compliance with business requirements and operational standard methodologies
• Design and manage role-based access control (RBAC) for platform security and ensure alignment to compliance and security standards
• Automate platform operations to streamline administration and improve efficiency
• Provide technical support and troubleshooting for platform-related incidents, working with multi-functional teams to resolve issues promptly
• Participate in ServiceNow platform strategy and roadmap discussions, contributing to continuous improvements and enhancements
• Maintain up-to-date documentation for platform configurations, technical architecture, and operational processes
• Stay ahead of with ServiceNow platform releases, features, and standard methodologies to recommend enhancements and innovations

• 9 to 12 years of Computer Science, IT or related field experience
• ServiceNow Module Expertise: Extensive experience in Strategic Portfolio Management (SPM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), and proficiency in building and maintaining custom applications on the ServiceNow platform
• Scripting & API Integration: Proficiency in JavaScript, Glide API, and Flow Designer for scripting and automating workflows, along with experience integrating third-party systems using REST/SOAP APIs across diverse ServiceNow modules
• Custom Application Development: Solid experience designing, developing, and supporting custom applications on ServiceNow to meet unique business requirements across multiple departments
• Cross-Module Support: Ability to provide technical support for all ServiceNow capabilities, including ITSM, ITOM, ITAM, GRC, and more, ensuring optimal performance and integration across the platform
• ServiceNow Certified System Administrator (Required)
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills
• Willing and able to work during evening or night shifts, as required

• Project & Portfolio Management Knowledge: Understanding of project and program management principles to effectively configure SPM and handle project portfolios within ServiceNow
• Security & Incident Response Expertise: Familiarity with SecOps workflows for handling security incidents, vulnerability response, and threat intelligence in alignment with standard methodologies
• HR Service Delivery Optimization: Experience configuring and optimizing HRSD workflows to improve HR case management, onboarding, and employee service experiences
• Reporting & Analytics: Ability to create comprehensive reports and dashboards that provide insights across SPM, SecOps, HRSD, and custom apps to support strategic decision-making
• ServiceNow Certified Application Developer (Preferred)
• ServiceNow Certified Implementation Specialist (CIS) micro-certifications in SPM, SecOps, or HRSD (preferred)
• ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITSM, ITOM, ITAM, or IRM (preferred)

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards