ServiceNow Developer – Asset Management

• Provide daily administrative support for ServiceNow ITOM and ITAM modules, focusing on Cloud Discovery, Optimization, and Governance
• Fulfill service requests related to IT asset management, platform configuration, and user access, ensuring timely and accurate delivery
• Respond to incidents and resolve platform issues related to ITOM and ITAM, minimizing downtime and service disruption
• Perform regular platform maintenance tasks, including patching, upgrades, and health checks to ensure optimal performance
• Assist with the configuration and management of workflows, asset tracking, and governance processes within the ITAM and ITOM modules
• Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs
• Support the discovery and optimization of cloud resources, ensuring that IT assets are efficiently supervised and managed
• Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues
• Manage role-based access control (RBAC) for ITOM and ITAM modules, ensuring that security and compliance standards are maintained
• Assist in supervising IT asset lifecycle management, ensuring assets are properly recorded, applied, and decommissioned
• Provide end-user support for IT asset-related inquiries and troubleshooting, guiding users in asset management processes
• Participate in platform-related projects, assisting with testing and implementation of new features or upgrades for IT asset management
• Create and maintain detailed documentation for system changes, updates, administrative processes, and asset management procedures for future reference and knowledge sharing
• Stay informed about new ServiceNow features and best practices related to ITOM and ITAM, applying updates to improve platform performance, asset governance, and user satisfaction

• Bachelor's or Master's degree and 5 to 8 years of Computer Science, IT or related field experience
• ServiceNow ITOM & ITAM Module Configuration
• Basic CMDB Management
• Automation & Workflow Configuration
• User Experience & Interface Enhancements
• ServiceNow Certified System Administrator
• JavaScript and Glide API
• Report & Dashboard Creation
• Configuration Management Process Knowledge
• Cross-Module Support
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM
• Scripting Fundamentals: Knowledge of JavaScript and Glide API
• Report & Dashboard Creation
• Configuration Management Process Knowledge
• Cross-Module Support

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards