CrawlJobs Logo
Sopra Steria Logo Sopra Steria · IT - Software Development

ServiceNow Consultant Lead Product Analyst

India, Noida · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

Taking a role of ServiceNow Architect contributing towards Analysis, Design and Planning on the ServiceNow Development activities. Building Process, Solution Designs considering best practices involved for ServiceNow platform. Analyse and provide Implementation Plan along with effort estimation for technical solutions and work along with Sales/Pre-Sales team for scoping related to projects for all ServiceNow product suites. Participate in requirement gathering phase with clients and provide inputs to developers on the requirements. Lead and govern end-to-end ServiceNow implementations, migrations, and transformation projects. Build and provide Expert guidance for best development related to ServiceNow scripting and administration. Ability to design reusable frameworks for the ServiceNow Team. Build training and certification plan for the junior members and mentoring for the Developers and Administrators Review solutions for Developers and guide for complex solutions keeping Security adherence intact for compliance needs of customers. Ensure visibility of all updates and changes related to ServiceNow Products are reviewed and shared amongst the ServiceNow Developer community. Participate in engagements with onshore, nearshore ServiceNow teams for improvement and planning for future.

Job Responsibility

  • Taking a role of ServiceNow Architect contributing towards Analysis, Design and Planning on the ServiceNow Development activities. Building Process, Solution Designs considering best practices involved for ServiceNow platform
  • Analyse and provide Implementation Plan along with effort estimation for technical solutions and work along with Sales/Pre-Sales team for scoping related to projects for all ServiceNow product suites
  • Participate in requirement gathering phase with clients and provide inputs to developers on the requirements
  • Lead and govern end-to-end ServiceNow implementations, migrations, and transformation projects
  • Build and provide Expert guidance for best development related to ServiceNow scripting and administration
  • Ability to design reusable frameworks for the ServiceNow Team
  • Build training and certification plan for the junior members and mentoring for the Developers and Administrators
  • Review solutions for Developers and guide for complex solutions keeping Security adherence intact for compliance needs of customers
  • Ensure visibility of all updates and changes related to ServiceNow Products are reviewed and shared amongst the ServiceNow Developer community
  • Participate in engagements with onshore, nearshore ServiceNow teams for improvement and planning for future

Requirements

  • 8+ yrs of Experience with ServiceNow Products and worked on implementation, migration projects. Has 5+ yrs of experience working in HRSD and corresponding modules of ServiceNow. Extensive knowledge of lifecycle events and journeys. Integration experience of complex nature with both on-premises and cloud solutions using web services and web-based technologies for Enterprise grade solutions. Hand-on in ServiceNow scripting and guidelines and good grasp on ServiceNow Data model and Platform architecture. Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
  • Good communication skills and ability to interact with global stakeholders independently
  • ServiceNow – CTA
  • ServiceNow – CSA
  • ServiceNow – CIS – HRSD

Nice to have

Working in Agile and DevOps environment and understanding of CI/CD and automation

Sopra Steria - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

ServiceNow Consultant Lead Product Analyst

8 matching positions

New

Senior Business Execution Consultant - Service Now Senior Technical Analyst

Wells Fargo is seeking a Senior Technical Analyst to support and evolve our Serv...
Location
Location
India , HYDERABAD
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 11, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • ServiceNow Expertise – Hands on experience with: AI Search and Generative AI optimization
  • Knowledge Management
  • Employee Centre (or Employee Centre Pro)
  • Virtual Agent for HR
  • Now Assist for HRSD and Knowledge
  • HRSD reporting and Performance Analytics
  • Strong understanding of ServiceNow Yokohama or newer capabilities and upgrade considerations
  • Strong understanding of AI powered search concepts, including relevance, ranking, metadata, and user intent
  • Proven ability to use data and analytics to drive platform improvements and employee experience outcomes
Job Responsibility
Job Responsibility
  • Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
  • Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
  • Work independently to make recommendations for support function by providing support and leadership
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
  • Collaborate and consult with team leaders in developing project plans, policies and procedures
  • Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
  • Develop and execute test strategies and test cases to validate functionality, data integrity, AI outputs, and user experience for system and user acceptance testing
  • Troubleshoot and resolve HRSD, search, Virtual Agent, and reporting issues, identifying root causes and implementing sustainable fixes
  • Support end to end delivery of HRSD capabilities, including solution design research, fit gap analysis, configuration, prototyping, testing, deployment, documentation, and post release optimization
  • Fulltime
!
Read More
Arrow Right

Cleared Business Process Consultant

Location
Location
United States
Salary
Salary:
125000.00 - 160000.00 USD / Year
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years ServiceNow experience
  • 3+ years professional consulting experience
  • Expert knowledge of at least one ServiceNow suite
  • Beginner to intermediate knowledge of multiple ServiceNow suites
  • Advanced knowledge of Agile/SAFe Product Owner
  • Expert practical experience writing stories and grooming requirements
  • Advanced knowledge of at least one relevant industry
  • Certified System Administrator (CSA)
  • 1 Certified Implementation Specialist Certification
  • Active government Secret level security clearance
Job Responsibility
Job Responsibility
  • Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
  • Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
  • Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
  • Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
  • Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
  • Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
  • Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
  • Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
  • Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
  • Continue learning service delivery solutions, technologies, and methodologies
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • life insurance
  • discretionary bonuses
  • Fulltime
Read More
Arrow Right

Java Developer - FullStack

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
Mexico , Ciudad De Mexico
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of relevant experience
  • Experience in systems analysis and programming of software applications
  • Experience in managing and implementing successful projects
  • Working knowledge of consulting/project management techniques/methods
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Bachelor's degree/University degree or equivalent experience
  • 5+ years as Developer within a distributed, service-based, large-scale enterprise technology environment (financial institutions preferred)
  • 4+ years of experience in development of Data Acquisition, creation of rule ready data sets, proficiency in SQL and experience with Oracle database management, Java 17 or higher, JavaScript, HTML, CSS, PL/SQL, demonstrated experience in design and build out of building Enterprise level Jakarta EE 10 or higher, Spring Boot 3.4 or higher, Spring MVC, and related frameworks, Webservices / REST, JSON, Apache tomcat, Websphere
  • Proven experience and subject matter expertise within the requirements / defect management tools (like JIRA), source code management tools (like GitHub, bit bucket), Change management Tools (like ServiceNow), build and Release management Tools (Jenkins, Maven), experience with batch job Scheduling (Autosys JIL) etc.
  • Very good understanding of software development life cycle and Release Management
Job Responsibility
Job Responsibility
  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right

Business Process Consultant

As a Business Process Consultant, you play a key role in designing and implement...
Location
Location
United States , New York City
Salary
Salary:
125000.00 - 160000.00 USD / Year
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years ServiceNow experience
  • 3+ years professional consulting experience
  • Expert knowledge of at least one ServiceNow suite
  • Beginner to intermediate knowledge of multiple ServiceNow suites
  • Advanced knowledge of Agile/SAFe Product Owner
  • Expert practical experience writing stories and grooming requirements
  • Advanced knowledge of at least one relevant industry
  • Certified System Administrator (CSA)
  • 1 Certified Implementation Specialist Certification
  • Maintain an active government security clearance if applicable
Job Responsibility
Job Responsibility
  • Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
  • Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
  • Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
  • Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
  • Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
  • Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
  • Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
  • Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
  • Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
  • Continue learning service delivery solutions, technologies, and methodologies
  • Fulltime
Read More
Arrow Right

Manager - Analytic Support

We are looking for an experienced Manager to join our Analytics Support team. In...
Location
Location
Lithuania , Vilnius
Salary
Salary:
4657.55 - 6653.67 EUR / Month
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Work experience with Power BI Desktop and Power BI Service
  • Experienced in creating and managing dashboards, overseeing access management (roles and permissions), troubleshooting errors, and optimizing dashboard performance
  • Work experience with low-code/no-code applications
  • Experienced in creating and reviewing complex data workflows
  • Experience with Alteryx Designer/Gallery is considered a great benefit
  • Minimum of 3+ years of experience leading small teams, preferably in data analytics
  • Leadership experience, including mentoring team members and managing projects
  • Work experience in ticket queue management tools (e.g., ServiceNow)
  • Proficiency in relational databases (e.g., Microsoft SQL Server)
  • Ability to write and understand complex SQL queries in production environments
Job Responsibility
Job Responsibility
  • Team Leadership: Supervise and manage a team of two support analysts
  • Analytics Tool Support: Serve as the first point of contact for employees with questions about Power BI, Alteryx, and Microsoft SQL Server
  • Guide users to the correct resources and ensure proper tool usage
  • Incident Management: Oversee the incident ticket queue, assign tickets to support analysts, and ensure timely resolution
  • Cross-Functional Collaboration: Work closely with other analytics teams to coordinate projects and ensure deliverables are met
  • Data Governance: Ensure compliance with defined data access and governance standards & rules
  • Strategic Input: Contribute to data management strategies and identify opportunities for improvement based on user feedback
What we offer
What we offer
  • competitive annual bonus
  • life insurance from Day 1
  • best-in-class health insurance package
  • up to 6 fully paid benefit days a year
  • referral bonus scheme
  • boundless learning opportunities
  • global Employee Assistance Program
  • office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times
  • Fulltime
Read More
Arrow Right

Business Process Consultant

As a Business Process Consultant, you play a key role in designing and implement...
Location
Location
United States
Salary
Salary:
125000.00 - 140000.00 USD / Year
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years ServiceNow experience
  • 3+ years professional consulting experience
  • Expert knowledge of at least one ServiceNow suite
  • Beginner to intermediate knowledge of multiple ServiceNow suites
  • Advanced knowledge of Agile/SAFe Product Owner
  • Expert practical experience writing stories and grooming requirements
  • Advanced knowledge of at least one relevant industry
  • Certified System Administrator (CSA)
  • 1 Certified Implementation Specialist Certification
  • Maintain an active government security clearance if applicable
Job Responsibility
Job Responsibility
  • Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
  • Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
  • Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
  • Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
  • Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
  • Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
  • Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
  • Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
  • Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
  • Continue learning service delivery solutions, technologies, and methodologies
Read More
Arrow Right

Electrical Maintenance Technician 2

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyb...
Location
Location
United States , St. Louis
Salary
Salary:
Not provided
mcdean.com Logo
M.C. Dean, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4+ years of relevant experience with a high school diploma or GED
  • Ability to read and interpret wiring diagrams, blueprints, floor plans, construction documents, safety requirements, OEM operating and maintenance instructions, job specifications, and MOP's
  • Ability to utilize hand tools and test equipment to perform maintenance and troubleshooting of electrical equipment
  • Ability to troubleshoot advanced electrical circuits
  • Strong verbal and written communication skills
  • Understanding of power density and parity with HVAC system capacities
  • Knowledge of building automation systems and their components
  • Must be committed to excellence and generate a high quality of work
  • Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment
  • Must have reliable transportation and be willing to work on M.C. Dean, Inc. projects anywhere
Job Responsibility
Job Responsibility
  • Responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the facility are operating at peak efficiency
  • Render assistance in administration and regulation of the duties of junior technicians and provide oversight of contractors’ roles for electrical duties
  • Analyze systems requirements, conducts research on equipment and procedures and recommends modifications to new and existing systems
  • Troubleshoot, repair and make modifications to malfunctioning electronic units like the printed circuit boards, set-up sensing mechanisms, and advanced electrical circuits
  • Perform maintenance, installations, and service repairs on critical data center systems, as well as all industrial electrical equipment and systems
  • Perform daily walk-through of facility documenting parameters such as power availability, temperature and humidity, alarm status, etc.
  • Manage mechanical and electrical systems in emergency situations including HVAC components, power distribution equipment, generator systems, etc.
  • Identify required materials and parts for maintenance and repair
  • Maintain relationship with all major vendor accounts
  • Schedule, coordinate, and oversee all critical environment vendors during maintenance, emergency, and break/fix events
What we offer
What we offer
  • Competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave
  • Fulltime
Read More
Arrow Right

Skilled Sales Support Administrator

The Skilled Sales Support Administrator at NTT DATA is responsible for providing...
Location
Location
Cambodia , Phnom Penh
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Detail oriented and highly organized
  • Ability to work in a high paced environment
  • Solid analytical skills
  • Good communication skills both verbal and written
  • Must be service oriented and have a positive attitude to work
  • Skilled knowledge and understanding of sales processes, tools and methodologies would be advantageous
  • Able to work in a team and independently, applying a proactive approach to work processes
  • Ability to use judgement to make decisions about work process and apply improvements
  • High / Secondary School diploma or equivalent qualification
  • Solid experience with quoting tools would be an advantage
Job Responsibility
Job Responsibility
  • Ensures operational sales effectiveness by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them
  • Provides quotes for clients either from direct requests or on behalf of the sales team
  • Influences the price and margin, by suggesting different products dependent on lead times, promotions, alternative suppliers and programs
  • Provides support capacity required to administer aspects of the purchase order process by generating, distributing and administrating purchase orders
  • Checks the quotes against raised order to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied
  • Checks information on the most current vendor pricing conjunction with commercial colleagues and ensure access to vendor pricing
  • Supports capacity provided on general sales related documentation through receiving, labeling, sorting, filing and distributing as is required
  • Captures data and maintains systems as is required by the sales process and sales team
  • Provides administrative support to the sales force when it is required
  • Uses the systems and data to produce reports when necessary
  • Fulltime
Read More
Arrow Right