CrawlJobs Logo

ServiceNow Consultant - Customer Service Management

https://www.inetum.com Logo

Inetum

Location Icon

Location:
Romania , Bucharest

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Lead the design and implementation of ServiceNow CSM solutions. Collaborate with stakeholders to gather and analyse requirements. Develop and maintain the product backlog and roadmap for CSM. Ensure alignment with business goals and objectives. Provide technical guidance and support to the development team. Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases. Build Low Level Design Documentation and estimate the implementation. Manage upgrades, including document review, awareness sessions, impact analysis, and testing.

Job Responsibility:

  • Lead the design and implementation of ServiceNow CSM solutions
  • Collaborate with stakeholders to gather and analyse requirements
  • Develop and maintain the product backlog and roadmap for CSM
  • Ensure alignment with business goals and objectives
  • Provide technical guidance and support to the development team
  • Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases
  • Build Low Level Design Documentation and estimate the implementation
  • Manage upgrades, including document review, awareness sessions, impact analysis, and testing

Requirements:

  • Possesses proficiency in the ServiceNow platform and CSM module, holding valid CSA & CSM CIS certifications
  • Translates business requirements into technical specifications and solution architecture
  • Experienced in developing Low-Level Design (LLD) documentation for ServiceNow CSM
  • Demonstrates a strong understanding of customer service processes and ServiceNow best practices
  • Exhibits excellent communication and stakeholder management skills
  • Familiar with Agile methodologies and project management principles
What we offer:
  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings

Additional Information:

Job Posted:
April 25, 2025

Employment Type:
Fulltime
Icon
Inetum - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for ServiceNow Consultant - Customer Service Management

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service delivery, service level management, or IT support in an enterprise environment
  • Familiarity with ITIL principles and continuous improvement methodologies
  • Ability to translate customer needs into actionable service and operational improvements
  • Strong communication and stakeholder management skills
  • Experience supporting complex or business-critical software applications is a strong asset
  • Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
  • Languages: Dutch and English are required
  • French is a plus.
Job Responsibility
Job Responsibility
  • Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
  • Guide CuCa consultants in their daily execution and customer interactions
  • Lead service review meetings and communicate clearly through reports and dashboards
  • Align third-party services with contractual and technical standards
  • Identify and drive continuous service improvements, both operational and strategic
  • Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
  • Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
  • Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
  • Provide input for budget follow-up and support contract renewals
  • Guide the onboarding of new customers, ensuring a smooth transition into operational support.
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events.
Read More
Arrow Right

Senior ServiceNow Technical Consultant / Developer

We are looking for ITSM Implementation Consultants/ Developers to join our highl...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience implementing ServiceNow
  • Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • Understanding of integrations, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences
  • JavaScript
  • Ability to travel up to 25%
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Good presentation skills
  • Fluent English (Verbal and Written)
Job Responsibility
Job Responsibility
  • Participate in workshops with customers to assess current processes and establish the future state
  • Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises
  • Consult, Install, configure, and integrate products from ServiceNow on any of the following domains
  • Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience
  • Develop custom solutions as required through scripting and application development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Maintain skills on, HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services, etc
What we offer
What we offer
  • Excellent remuneration package
  • 24 paid vacation days
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Great working environment and team spirit
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Technical Consultant / Developer

Senior ServiceNow Technical Consultant/Developer role focusing on implementing S...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience implementing ServiceNow
  • Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • Understanding of integrations, data models, and process automation
  • JavaScript
  • Ability to travel up to 25%
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Good presentation skills
  • Fluent English (Verbal and Written)
Job Responsibility
Job Responsibility
  • Participate in workshops with customers to assess current processes and establish the future state
  • Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises
  • Consult, Install, configure, and integrate products from ServiceNow on any of the following domains: Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience
  • Develop custom solutions as required through scripting and application development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Maintain skills on HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services
What we offer
What we offer
  • Excellent remuneration package
  • 24 paid vacation days
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Great working environment and team spirit
  • Fulltime
Read More
Arrow Right

ServiceNow ITSM Technical Consultant

We are looking for ServiceNow ITSM Technical Consultant to join our highly motiv...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3+ years of relevant experience in IT and/or consulting customer-facing role
  • Fluent English (Verbal and Written)
  • BSc or MSc in IT, Business field or equal level of experience
  • Understanding and knowledge of ITIL/ITSM best practices
  • ITIL certification is considered as plus
  • Excellent overall knowledge of Information Technology, architectures and multi-tier applications
  • Understanding of relational databases
  • Experience with any of the following IT Service Management Solutions is considered a plus: ServiceNow, HP / Microfocus Service Manager, BMC Remedy, CA Service Desk or similar
  • JavaScript or other scripting language knowledge
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
Job Responsibility
Job Responsibility
  • Understand and assess the current ITSM processes, tools and operating model
  • Support the governance to design and implement improvements utilizing Service Management
  • Consult, Install, configure, and integrate products from ServiceNow
  • Develop custom solutions as required through scripting and application development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Implement, configure and optimize ServiceNow solutions
  • Integrate ServiceNow with third-party solution (eg. LDAP, ERP, DB, Inventory, etc.)
  • Perform UAT and knowledge transfer to customers
  • Create reports and generate metrics
  • Understand customer requirements and business objectives
What we offer
What we offer
  • Excellent remuneration package
  • 24 paid vacation days
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Great working environment and team spirit
  • Fulltime
Read More
Arrow Right

Business Process Consultant

We are looking for a Business Process Consultant to join our highly motivated an...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of relevant experience in IT and/or consulting customer facing role
  • Experience in business and IT Service Management process onboarding projects
  • Fluent English (Verbal and Written)
  • BSc or MSc in IT, Business field or equal level of experience
  • Analytical skills – ability to synthesize large amounts of information to the most important points, to understand what information is needed to formulate a functional requirement, to be able to separate the important from the non-important information, to investigate and drill for information needed to close a topic, to summarize major points and trends, so that the client can get the big picture, and at the same time stay on top of the detail behind a solution
  • Strong interpersonal skills – leading skills, communication, negotiation, focus on detail, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Very strong presentation and client negotiation skills
  • Willingness to travel and lead onsite customer workshops
  • Adaptable and agile to constantly changing customer requirements
Job Responsibility
Job Responsibility
  • Understand customer requirements and business objectives
  • Understand and assess customers’ current processes, tools and operating model
  • Support the governance to design and implement improvements utilizing Service Management
  • Understand and be able to explain ServiceNow capabilities
  • Implement/configure and optimize Service Now solutions
  • Design integrations between ServiceNow and third-party solutions (LDAP, ERP, DB, Inventory, etc.)
  • Perform UAT and knowledge transfer to customers
  • Create reports and generate metrics
  • Assist and help customers take ownership of implemented solutions
  • Possibility to travel
What we offer
What we offer
  • Excellent remuneration package
  • Extended vacation
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Multisport / Coolfit card (co-funded)
  • Great working environment and team spirit
  • Fulltime
Read More
Arrow Right

ServiceNow Business Process Consultant

Play an important role in transforming ideas into solutions as part of the ASC t...
Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of ServiceNow
  • Demonstrable experience leading business process design workshops for HR, Workspace, Legal, and IT Service Delivery
  • Ability to create collateral (process workflows, presentations, workshop materials)
  • ServiceNow Certifications highly desired (Certified System Administrator, Certified Implementation Specialist)
  • Successful track record as an external consultant or internal governance/process lead
  • Strong Consulting Skills
  • Exceptional meeting & facilitation skills
  • Strong collaboration and communication skills
  • Proficiency with creating process diagrams/guides, use cases, and delivering client training
Job Responsibility
Job Responsibility
  • Work with HR Practice Lead to develop, coordinate, integrate and implement best practice HR and related services
  • Deliver programs for customers
  • Partner with project teams to deliver enterprise service management solutions
  • Lead functional discovery and process workshops
  • Gather business requirements and translate into solution specifications
  • Document user stories/requirements based on customer processes/ServiceNow HRSD design
  • Define industry and client specific business processes and identify optimization opportunities
  • Advise on business process related to ServiceNow implementation projects
  • Develop functional process guides, workshop materials and techniques
  • Serve as business process SME throughout engagement lifecycle
What we offer
What we offer
  • Performance based annual bonus
  • Medical & 401K benefits
  • Several other cool perks
  • Competitive compensation
  • Generous benefits
  • Professional atmosphere
  • Collaborative and inclusive work environment
  • Opportunities for professional and personal growth
  • Fulltime
Read More
Arrow Right

Engagement manager

As an Engagement Manager with GlideFast Consulting, you will be accountable for ...
Location
Location
United Kingdom
Salary
Salary:
Not provided
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years’ in a consulting position, managing professional service engagements
  • 2+years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
  • Working experience with Agile required
  • Working proficiency of ITIL required
  • Experience with one or more project management software suites: MSProject, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
  • Experience as scrum master
  • Experience providing effective, regular client project status reports
  • Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
  • Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
  • High proficiency with English language: written, reporting, verbal/oral communication skills
Job Responsibility
Job Responsibility
  • Develop and manage relations with key client stakeholders
  • Partner with clients to provide best practice solutions in order to meet their business objectives
  • Provide oversight and management of scope, time and schedule on assigned projects
  • Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
  • Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
  • Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
  • Ensure weekly status updates are communicated to clients and management
  • Update resource plans on a regular basis as directed by management
  • Ensure project collateral is delivered to clients in a timely manner and centrally stored.
  • Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
Read More
Arrow Right

ServiceNow Technical Consultant / Developer

Join our ServiceNow Solutions Division and play a key role in delivering cutting...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree (or equivalent) in IT or related field
  • 2+ years of experience in IT or customer-facing roles and at least 1 with ServiceNow
  • Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design
  • Basic programming knowledge (JavaScript or other)
  • Strong communication, negotiation, organizational, and problem-solving skills
  • Mandatory: at least one ServiceNow Certification
  • Fluent in English
Job Responsibility
Job Responsibility
  • Work on ServiceNow platform implementation projects and missions to enhance clients' production activities
  • Contribute across multiple areas including ITSM, ITOM, CMDB/CSDM, Discovery & Service Mapping, Event Management, Cloud Automation & Orchestration
  • Stay ahead of the curve by monitoring new ServiceNow features and trends
  • Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories)
  • Implement, configure, and optimize ServiceNow modules, including workflow automation
  • Support user acceptance testing, deployment, and knowledge transfer to clients
  • Recommend technical solutions aligned with client needs and environments
  • Ensure compliance with quality and security standards and maintain best practices
  • Communicate and coordinate effectively with all stakeholders
What we offer
What we offer
  • Work on high-impact projects with leading technologies
  • Collaborate with expert teams in a dynamic, innovative environment
  • Continuous learning and career growth opportunities
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy