ServiceNow Consultant

Service Management Tools Consultant

We have an exciting opportunity for a Service Management Tools Consultant to joi...

Location

United Kingdom , Glasgow or Reading, Berkshire

Salary:

Not provided

FSP

Expiration Date

Until further notice

Requirements

Possess a good understanding of ITIL practices
Knowledge and experience of implementing ITSM tools on-prem and as a SaaS platform
Excellent understanding of IT Service Management Toolsets, productivity, and automation tooling
Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies
Practical hands-on experience of working in a Service Management team to deliver ITSM toolsets

Job Responsibility

Designing and developing IT Service Management tools to fulfil the clients’ requirements
Using best practices and standards including ITIL, ISO20000, Lean, BPMN, and Agile to design processes
Performing audits and maturity assessments customers’ existing ITSM tools to identify areas for improvement
Design and lead workshops, either face to face or virtually
Work with third party ITSM tool vendors to implement ITSM tool solutions
Develop the FSP Service Management Tool to support the delivery of managed services
Working with other capabilities across FSP to deliver wider service transformation programmes
Working with clients across a range of public and private sector organisations

What we offer

A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Competitive salary and an excellent benefits package

Fulltime

New

Location

Philippines , Quezon City

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Must have 4-6 years relevant experience in ServiceNow (ITSM/ITOM/SPM)
AI Experience is Advantage
Degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
With a minimum of 6 years in a similar technical architecture role
Demonstrated ability to work effectively within a team, collaborating with stakeholders to achieve project objectives
Expert-level certification in ServiceNow IT Operations Management (ITOM) – Discovery, with a strong understanding of IT service management principles and practices
Strong technical skills in areas such as cloud computing, networking, and cybersecurity, with experience in designing and implementing technical solutions in a fast-paced, dynamic environment
Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders
Strong problem-solving skills, with the ability to analyze complex technical problems and develop creative solutions
Experience working in an Account Delivery role, with a strong understanding of the principles and practices of account management and customer satisfaction.

Job Responsibility

Design, develop, and implement comprehensive technical solutions to meet client needs, ensuring alignment with industry best practices and standards
Collaborate with cross-functional teams to identify and prioritize project requirements, and develop strategic plans to achieve project goals
Provide technical leadership and expertise to guide the development and implementation of technical solutions, and ensure that all solutions are properly tested and validated before deployment
Develop and maintain technical documentation, including architecture diagrams, technical specifications, and implementation plans.

What we offer

Competitive compensation and benefits
Professional growth opportunities
A collaborative and inclusive workplace

Fulltime

ServiceNow Customer Experience Lead (UX)

The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, ...

Location

United Kingdom , Stevenage

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles).
Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them.
Proven experience in customer experience design, service design, or UX within IT environments.
Ability to translate customer needs into practical platform solutions.
Strong stakeholder management skills up to senior leadership level.
Experience working in Agile / product-based delivery models.
A pragmatic, can-do, hands-on style.

Job Responsibility

Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue.
Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles.
Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications.
Champion accessibility, usability, and simplicity across all ITSM touchpoints.
Translate UX and business requirements into ServiceNow ITSM designs, stories, and configuration standards.
Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices.
Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences.
Govern UX standards, templates, and patterns across the platform.
Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders.
Run workshops, journey mapping sessions, and user research activities.

Fulltime