ServiceNow Configuration Manager Job at Admiral Group Plc

Configuration Manager

Location

United States , Alexandria

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Must be able to obtain and maintain a Public Trust security clearance
7+ years of professional experience
Bachelor’s degree in information technology or related field or equivalent professional experience
Experience with version control systems, software development lifecycle (SDLC), DevOps automation, and change management
Experience managing deployments via Azure pipelines
Experience defining and documenting the configuration items (CIs) within the IT environment, including hardware, software, and network components
Experience maintaining detailed documentation of configuration items and providing regular reports on the status and performance of the IT environment
Strong analytical and problem skills
Familiarity with federal standards and regulations, and the ability to ensure compliance
Excellent written and verbal communication abilities

Job Responsibility

Defining and documenting the configuration items (CIs) within the IT environment, including hardware, software, and network components
Coordinating changes to configuration items to ensure that only authorized modifications are implemented
Ensure configuration management policies are followed
Conduct audits and verifications to ensure that the configuration items are correctly implemented and maintained
Coordinating changes to the IT environment to minimize disruption and ensure that changes are properly tested and documented
Supporting the government with change and release management of new or updated software and hardware components, ensuring proper testing and deployment
Maintaining detailed documentation of configuration items and providing regular reports on the status and performance of the IT environment
Automatically provisioning and de-provisioning virtual machines, storage, and network components based on demand, while leading the development of infrastructure-as-code solutions
Streamlining application and update deployments using automation tools to ensure timely and issue-free rollouts

ServiceNow Developer Technical Lead

Ideal candidate must be self-motivated with a proven track record in working on ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Self-motivated with a proven track record in working on ServiceNow Platform
Experience in ServiceNow Development from medium to complex needs
Able to understand customer requirements and work on requests
Experience with implementation of ServiceNow CSM and ITSM modules
Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
Experience in managing workflows of Medium to Complex in nature
Working experience on Instance Upgrades and Patches for multiple customers
Experience in scripting language: JavaScript and ServiceNow scripting
Very Good Experience working with relational databases
Good understanding of Database and Tables

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Servicenow Team Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solut...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

ServiceNow Developer

Fyld is a Portuguese consulting company specializing in IT services. We bring hi...

Location

Portugal , Lisboa

Salary:

Not provided

Fyld

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, Software Engineering, or a related
Relevant work experience may be considered in lieu of a formal degree
Previous experience working as a ServiceNow Developer or in a similar role within ITSM/ITOM projects
Familiarity with industry-specific applications of ServiceNow (e.g., HR Service Delivery, Customer Service Management)
Proficiency in ServiceNow platform, including modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM)
Experience with ServiceNow development, including customization and configuration of ServiceNow applications
Strong skills in JavaScript, HTML, CSS, and AngularJS
Experience with other scripting languages like GlideScript and Jelly
Knowledge of RESTful APIs, SOAP, and other integration methods
Experience in integrating ServiceNow with third-party applications and tools

Fulltime

Manager operational delivery - configuration management database

As a configuration management database operational delivery manager, you will le...

Location

Netherlands , Veldhoven

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Proven experience (8+ years) in IT Service Management with a focus on CMDB delivery and configuration management
Deep understanding of the ITIL framework, especially Configuration Management (Service Asset and Configuration Management)
ITIL v4 Foundation certification (Intermediate or Expert preferred)
Strong experience with ServiceNow CMDB (ServiceNow Certified Specialist -CMDB)
Hands-on experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM, ADDM)
Familiarity with reporting and analytics tools such as Spotfire or ServiceNow Performance Analytics
Strong people leadership skills
Affinity with data quality and operational excellence
Excellent problem-solving, analytical, and stakeholder management skills
Strong written and verbal communication skills

Job Responsibility

Lead the delivery, governance, and continual improvement of our Configuration Management Database (CMDB)
Ensure the accuracy and integrity of configuration data
Enable efficient Information Technology Service Management (ITSM) processes such as Incident, Change, and Asset Management
Lead the end-to-end delivery of configuration management and change control on the CMDB
Enforce CMDB governance frameworks and data standards
Collaborate with IT and business stakeholders to align configuration management policies and objectives with organizational goals
Keep track of policy and procedure compliance and address/escalate any concerns
Lead and mentor a team of CMDB analysts and data stewards
Perform the day-to-day operational and managerial tasks demanded by the process activities
Ensure CMDB accuracy and integrity through exception reporting of reconciliation, normalization, and data quality

What we offer

Opportunities for professional development and certification
Work with cutting-edge ITSM/ITOM technologies
Collaborative and inclusive work environment

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime