ServiceNow Configuration Manager Job at Admiral Group Plc

Job Description

We are seeking a highly experienced Configuration Manager with demonstrable experience establishing configuration management goals and governance frameworks, implementing a CMDB and maturing configuration management practices and processes within a complex and diverse technical estate. As a Configuration Manager operating within the ServiceNow Platform Team you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management.

Job Responsibility

Line-Manage and mentor a team of CMDB analysts
Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNow platform including setting OKR’s
Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance
Promote CMDB utilization and value across key ITIL processes and stakeholders (Incident, Problem, Change, Request Catalogue)
Collaborate with IT and business stakeholders to implement effective processes for onboarding/change/offboarding of configuration items and services
Provide regular reporting to all keys stakeholders covering governance, CMDB maturity, data quality and CMDB roadmap activities
Plan the Integration strategy for the CMDB with other master data sources
Implement and manage all aspects of configuration management best practice to support our business and its future growth opportunities
Implement and educate the business around ServiceNow's Common Service Data Model (CSDM) to optimize the benefits
Mentor the organization on Configuration Management services, concepts, policies and procedures

Requirements

4+ years’ experience as a hands-on Configuration Manager (or similar responsibilities) preferably within an IT Service Management function
Strong Line-Management experience of a small team (ideally of CMDB Analysts)
Extensive hands-on experience managing and maturing a CMDB within a ServiceNow platform including in-depth knowledge of ITOM Discovery and Event Management, Service Mapping (essential) and embedding into the core ITSM processes (Incident, Problem, Change & Request)
Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE
Previous experience introducing ServiceNow CSDM (beyond Walk Stage) and improving overall maturity (essential)
Strong ITIL knowledge ideally ITIL v4.0 Foundation Certified
Good base level of Networking and infrastructure knowledge

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover
Critical Illness Cover

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