ServiceNow - CMDB System Administrator Job at Inetum (Lisbon)

ServiceNow System Administrator

Inetum is a European leader in digital services. Inetum’s team of 28,000 consult...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or equivalent
Minimum of 3 years of experience on a similar role
Strong knowledge on both CMDB and ITSM modules
Experience in ServiceNow ITSM and workflows
Proven experience with ServiceNow (configuration, administration, development, management and deployment)
Experience with Javascript, HTML, XML and Web services REST, API, SOAP
Good level of English (mandatory)

Job Responsibility

Setup the ITSM module (Change Management, Service Requests, Incident Management, Problem Management)
Improve business processes and manage continuous improvements projects
Analyze current environment and propose automation when ever possible
Manage technical documentation
Maintain Service catalog and Service level Management
Coordinate upgrades and changes to ServiceNow instance
Manage permissions and accesses (roles, users and groups)
Maintain instance performance by regular checkups
Troubleshoot day-to-day operations and system issues
Deploy update sets from non-prod environments

Fulltime

Servicenow administrator

The ServiceNow Administrator is responsible for the set of tasks and techniques ...

Location

United States , Philadelphia

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

ServiceNow Certified System Administrator (CSA) is required
Experience with Automated Test Framework (ATF)
Exposure to ServiceNow App Engine and Flow Designer
Understanding of CMDB and Discovery
Knowledge of Employee Service Portal and custom widget development
4-year college degree or equivalent technical study - Preferred - 4 Years
Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)
Familiarity with Agile/Scrum methodologies
ITIL V4 Foundation Certification - Preferred

Job Responsibility

Defines and documents customer business functions and processes
Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth
Participates in system integration testing, user acceptance testing, and testing of new system functionality
Provides technical assistance in training, mentoring, and coaching professional and technical staff
Escalates issues to management as appropriate
Configure and maintain ITOM, HAM, and SAM modules in ServiceNow
Perform system administration tasks, including user management, access control, and workflow automation
Support instance upgrades, patching, and system performance tuning
Troubleshoot and resolve technical issues and system errors

ServiceNow Developer IV

As a Senior ServiceNow Developer at Rackspace Technology, you will play a pivota...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred
Configuration Management Experience (CMDB data model and relationships)
7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM
ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub)
Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting)
Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules
Strong knowledge of the ServiceNow platform, its architecture, and modules
Proficiency in JavaScript, HTML, CSS, and other web technologies
Experience with ITSM, ITIL, and knowledge of IT service management processes
Ability to work independently, as well as collaboratively in a team environment

Job Responsibility

Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions
Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure
Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments
Write and maintain server-side and client-side scripts to enhance and customize ServiceNow functionality in alignment with the technological ecosystem
Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience
Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services
Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions
Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards
Stay updated with ServiceNow releases and apply platform upgrades and enhancements
Adhere to ServiceNow best practices, governance, and security standards

Fulltime

Servicenow developer

Job Requisition for ServiceNow Developer. Position Description the ServiceNow De...

Location

United States , Montgomery

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies)
Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring
Ability to troubleshoot, analyze, and resolve ServiceNow platform issues
Strong understanding of ITIL practices
Excellent communication and collaboration skills
ITIL 4 Foundation or Higher
3–5+ years of ServiceNow development experience in ITSM environments
Hands-on experience implementing workflows and integrations in ServiceNow
Experience participating in testing, code reviews, and deployment activities
Certified ServiceNow System Administrator

Job Responsibility

Support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes
Building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules
Collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery

Fulltime

ServiceNow Technical Consultant

As a ServiceNow Technical Consultant, you will play a key role in delivering inn...

Location

Canada , Montréal

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

6–8 years of experience in ServiceNow development, including medium to complex projects
Proven experience with ITSM modules and CMDB implementation
Strong scripting skills in JavaScript and ServiceNow scripting
Experience with REST/SOAP integrations and Integration Hub
Solid understanding of relational databases
Excellent communication skills
ability to interact with clients and stakeholders
Experience working in Agile teams
Fluent in French
ServiceNow Certified System Administrator

Job Responsibility

Analyze and understand customer requirements
translate them into technical solutions on the ServiceNow platform
Develop and configure ServiceNow modules, with a focus on ITSM and CMDB implementations
Manage instance upgrades and patches for multiple customers
Integrate ServiceNow with external systems using REST/SOAP APIs and Integration Hub
Write and maintain scripts using JavaScript and ServiceNow scripting
Work with relational databases and ServiceNow APIs (client and server-side)
Collaborate with clients and stakeholders, providing excellent communication and customer service
Participate in Agile teams and contribute to iterative solution delivery

What we offer

Competitive salary and annual performance bonus
Comprehensive benefits package: life insurance, long-term disability, health care, dental, vision, and a health spending account (Sopra Steria covers 100% of premiums)
Paid time off: sick leave, personal days, and 3 weeks of vacation
Monthly transportation allowance
Excellent training, development, and career advancement opportunities
Provided equipment to ensure optimal productivity

Fulltime

ServiceNow Lead Product Analyst

ServiceNow Lead Product Analyst role at Sopra Steria, involving ServiceNow devel...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
Has worked on ITSM extensively and understanding of CMDB
Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
Experience in managing flows and workflows of Medium to Complex in nature
Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers
Proficient in JavaScript with understanding on ServiceNow scripting
Must have some experience working with relational databases

What we offer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Fulltime

IT Administrator III

The CMDB Market Enablement and Data Governance Lead is a key role within the Ser...

Location

Salary:

Not provided

KFC

Expiration Date

Until further notice

Requirements

BA/BS in Information Systems, Computer Science, or related field, or equivalent experience
3+ years of experience in data governance or configuration management
Strong understanding of ServiceNow CMDB architecture, CI class structures, and data models
Experience designing and delivering training programs for technical and non-technical audiences
Familiarity with ITIL framework and configuration management processes
Ability to communicate technical information clearly to both technical and non-technical users
Attention to detail and commitment to maintaining data accuracy and system reliability
Ability to work collaboratively with cross-functional teams
Ability to define and enforce data governance standards across diverse teams
Strong communication and facilitation skills

Job Responsibility

CDE Definition & Management: Collaborate with stakeholders to identify, define, and maintain Critical Data Elements (CDEs) for each CI class within the CMDB
Governance Framework Development: Design and implement governance processes and standards to ensure consistency, accuracy, and reliability of CMDB data
Data Steward Enablement: Develop and manage onboarding and training programs for data stewards globally, ensuring they are equipped to maintain CMDB data quality
Documentation & Knowledge Sharing: Maintain comprehensive documentation of CDE definitions, governance policies, and training materials
ensure accessibility and clarity
Compliance Monitoring: Track adherence to governance standards, identify gaps, and implement corrective actions to maintain data integrity
Stakeholder Engagement: Serve as a liaison between platform teams, business units, and data consumers to ensure alignment on governance priorities
Continuous Improvement: Regularly review and refine governance processes and enablement strategies to adapt to evolving business needs and platform capabilities
Support for Platform Health Reporting: Contribute to reporting and analysis of CMDB health metrics related to data stewardship and governance effectiveness

ServiceNow Developer IV

As a ServiceNow Developer at Rackspace Technology, you will play a pivotal role ...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience)
ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred
Configuration Management Experience (CMDB data model and relationships)
ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub)
Strong knowledge of the ServiceNow platform, its architecture, and modules
Proficiency in JavaScript, HTML, CSS, and other web technologies
Experience with ITSM, ITIL, and knowledge of IT service management processes
Ability to work independently, as well as collaboratively in a team environment
Strong problem-solving and communication skills

Job Responsibility

Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions
Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure
Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments
Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem
Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience
Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services
Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions
Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards
Stay updated with ServiceNow releases and apply platform upgrades and enhancements
Adhere to ServiceNow best practices, governance, and security standards

Fulltime

ServiceNow - CMDB System Administrator

Inetum

Location:
Portugal , Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 30, 2025

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Location:Portugal , Lisbon

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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Job Posted:
March 30, 2025