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ServiceNow - CMDB System Administrator

https://www.inetum.com Logo

Inetum

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Job Responsibility:

  • Manage CMDB health
  • Review the existing configuration: attributes, flow, CIs, Groups, Teams, etc
  • Prepare the CMDB to be able to implement effectively ITSM in ServiceNow
  • Improve business processes and manage continuous improvements projects
  • Propose automation whenever possible
  • Manage Technical documentation
  • Coordinate upgrades and changes to ServiceNow instance
  • Manage permissions and accesses (roles, users and groups)
  • Maintain instance performance by regular checkups
  • Troubleshoot day-to-day operations and system issues
  • Deploy update sets from non-prod environments
  • Set-up automatic notifications and alerts
  • Set-up and schedule reports
  • Develop and manage standard load template to import data
  • Provide process training to business owners

Requirements:

  • Bachelor’s degree in computer science or equivalent
  • Experience of minimum 5 years on a similar role
  • Proven experience with ServiceNow (configuration, administration, development, management and deployment)
  • Strong knowledge on CMDB modules - CMDB configuration, administration and usage
  • Experience in ServiceNow ITSM and workflows
  • Experience with Javascript, HTML, XML and Web services REST, API, SOAP
  • Knowledge in Infrastructure and ITOM
  • ServiceNow CSA Certification and ServiceNow CMDB Fundamentals
  • Knowledge of ITIL best practices
  • Good level of English

Additional Information:

Job Posted:
March 30, 2025

Employment Type:
Fulltime
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