CrawlJobs Logo
Whitehall Resources Ltd Logo Whitehall Resources Ltd · IT - Software Development

ServiceNow CMDB / CSDM Architect

United Kingdom, Cambridge · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

The ServiceNow CMDB / CSDM Architect will act as the technical design authority for a CMDB uplift programme of work. The role will assess the current CMDB model, define pragmatic CSDM-aligned standards, guide remediation of service and application taxonomy issues, review IRE and data source precedence, shape service-to-infrastructure mapping, and design platform controls that improve ownership, lifecycle discipline and data quality. The role is expected to provide expert technical direction, not simply produce documentation. The candidate must be comfortable working in a complex existing ServiceNow environment where the CMDB requires remediation, simplification and operationalisation.

Job Responsibility

  • Assess and improve CMDB structure, CI classes, attributes and relationships
  • Define practical CSDM-aligned modelling standards
  • Clarify how Business Services, Application Services, Technical Services, Applications and infrastructure CIs should be represented
  • Support service and application taxonomy reset activity
  • Provide design guidance for simplifying CI classes, attributes and relationship usage
  • Review current Identification and Reconciliation Engine configuration
  • Identify issues with source precedence, duplicate creation, reconciliation conflicts and poor upstream data
  • Recommend authoritative source rules by CI class and key attribute
  • Translate agreed data ownership and source rules into ServiceNow configuration guidance
  • Support design of data contracts and integration onboarding controls
  • Review current Discovery and relationship outputs
  • Define minimum relationship standards for priority CI classes
  • Shape the approach for service-to-infrastructure mapping
  • Advise on Service Mapping readiness, sequencing and prerequisites
  • Ensure dependency modelling supports change, incident, vulnerability and operational resilience use cases
  • Design technical controls to enforce ownership, lifecycle and data quality rules
  • Specify requirements for ownership gating, lifecycle guardrails, stale CI handling, certification workflows and readiness gates
  • Work with ServiceNow developers to ensure controls are implemented in a maintainable, upgrade-safe way
  • Review delivered configuration for technical quality and alignment to the target CMDB model
  • Guide duplicate, orphan and stale CI remediation approaches
  • Help define CMDB Health rules, dashboards and data quality measures
  • Support prioritisation of remediation activity by operational value and risk
  • Advise on how to prevent recurrence of data quality issues through source controls and platform automation
  • Mentor the internal ServiceNow specialist
  • Document key design decisions, standards and configuration principles
  • Provide clear artefacts and handover material to sustain the CMDB model after the contractor engagement

Requirements

  • ServiceNow CMDB architecture
  • Hands-on CSDM implementation, remediation or uplift
  • CI class design and relationship modelling
  • ServiceNow IRE: identification rules, reconciliation rules and source precedence
  • CMDB Health, duplicate management and data quality rules
  • ServiceNow Discovery and discovered infrastructure relationships
  • Service Mapping concepts and implementation readiness
  • Integration patterns involving CMDB data sources
  • CMDB lifecycle, ownership and data quality controls
  • Working with existing, imperfect CMDBs rather than only greenfield implementations
  • Translating business/governance requirements into ServiceNow technical design

Nice to have

  • ServiceNow Certified Implementation Specialist qualifications in Discovery, Service Mapping, ITOM, CMDB or related modules
  • Experience with Service Graph Connectors
  • Cloud CMDB integration experience across Azure, AWS or GCP
  • Experience with CNAPP or cloud security data feeding CMDB
  • ITIL SACM / ITSM experience
  • Experience in large enterprise or regulated environments
  • Experience mentoring internal teams during a transformation or uplift programme
Whitehall Resources Ltd - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

ServiceNow CMDB / CSDM Architect

8 matching positions

Servicenow cmdb / csdm architect

FinXL Professional Services is a leading IT consultancy that partners with clien...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise
  • Proven track record leading CMDB remediation and data quality uplift programs
  • Strong stakeholder engagement skills at the enterprise level
  • Deep understanding of Enterprise Architecture and Portfolio Management
  • Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities
  • Ability to bridge current cleanup activities into long-term strategic roadmaps
Job Responsibility
Job Responsibility
  • Architect the CMDB future state aligned to ServiceNow CSDM best practices
  • Lead Service Definition Workshops with Enterprise Architects and service owners
  • Design the ongoing governance model and Data Certification schedules
  • Establish CMDB Data Manager policies for retire/archive lifecycles
  • Define IRE rules and multisource precedence strategies for data integrity
  • Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness
  • Map core business applications and establish clear data ownership
What we offer
What we offer
  • Lead a strategic FinXL project defining future-state CMDB & CSDM architecture
  • Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation
  • Join a leading IT consultancy delivering high-value ICT services
Read More
Arrow Right

ServiceNow CMDB / CSDM Architect

FinXL Professional Services is a leading IT consultancy that partners with clien...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise
  • Proven track record leading CMDB remediation and data quality uplift programs
  • Strong stakeholder engagement skills at the enterprise level
  • Deep understanding of Enterprise Architecture and Portfolio Management
  • Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities
  • Ability to bridge current cleanup activities into long-term strategic roadmaps
Job Responsibility
Job Responsibility
  • Architect the CMDB future state aligned to ServiceNow CSDM best practices
  • Lead Service Definition Workshops with Enterprise Architects and service owners
  • Design the ongoing governance model and Data Certification schedules
  • Establish CMDB Data Manager policies for retire/archive lifecycles
  • Define IRE rules and multisource precedence strategies for data integrity
  • Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness
  • Map core business applications and establish clear data ownership
What we offer
What we offer
  • Lead a strategic FinXL project defining future-state CMDB & CSDM architecture
  • Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation
  • Join a leading IT consultancy delivering high-value ICT services
Read More
Arrow Right

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

The ServiceNow team partners with business, IT operations, and engineering group...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
blueyonder.com Logo
Blue Yonder
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, IT, or related field
  • 10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development
  • Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus
  • Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub
  • Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth)
  • Experience in CMDB and Discovery (data model, reconciliation, service mapping)
  • Experience in ITOM (Event Management, Discovery, Service Mapping)
  • Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions
  • Hands-on experience with Service Portal, Workspace, and UI Builder
  • Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices
Job Responsibility
Job Responsibility
  • Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions
  • Translate business and ITIL requirements into robust ServiceNow designs
  • Establish coding standards, reusability patterns, and best practices
  • Configure workflows, catalog items, client/server scripts, UI policies, and business rules
  • Build and support complex integrations with enterprise systems
  • Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration
  • Provide technical leadership to developers and consultants
  • Review solutions for scalability, maintainability, and performance optimization
  • Lead technical workshops and design sessions with stakeholders
  • Ensure platform stability during upgrades and releases
  • Fulltime
Read More
Arrow Right

ServiceNow Consultant - CMDB / CSDM

We are seeking an experienced ServiceNow Consultant – CMDB / CSDM to design, imp...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
infogrowth.in Logo
InfoGrowth
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–7 years of experience working with ServiceNow ITSM and ITOM, including CMDB and Service Mapping
  • Strong hands-on expertise in ServiceNow CMDB configuration and CSDM implementation
  • Proven experience implementing ServiceNow Service Mapping and Discovery capabilities
  • Experience in ServiceNow scripting and customization (Business Rules, Client Scripts, UI Policies, Script Includes)
  • Knowledge of CMDB data governance, CI lifecycle, identification and reconciliation rules
  • Experience integrating ServiceNow with cloud platforms, monitoring tools, and enterprise systems via REST/SOAP APIs
  • Experience supporting both ServiceNow implementations and post-production operations
  • Strong stakeholder communication, requirement gathering, and ServiceNow solution design skills
  • Ability to manage multiple priorities in a client-facing ServiceNow consulting environment
Job Responsibility
Job Responsibility
  • Lead design, configuration, and rollout of ServiceNow CMDB and CSDM solutions aligned with enterprise architecture
  • Conduct discovery workshops with IT and business stakeholders to gather and document ServiceNow ITSM and ITOM requirements
  • Configure and support ServiceNow ITSM modules including Incident, Change, Problem, Request, and Asset integrated with CMDB
  • Implement and maintain ServiceNow Service Mapping and Discovery to ensure accurate service topology and dependency mapping
  • Design scalable ServiceNow solutions aligned with IT service management and operational objectives
  • Develop structured CMDB and CSDM roadmaps and articulate implementation strategies
  • Implement system enhancements, new ServiceNow capabilities, and CMDB data model improvements
  • Drive CMDB data quality, governance, and lifecycle management aligned with CSDM standards
  • Manage change control processes, including update sets and migration across ServiceNow environments up to Production
  • Support ServiceNow upgrades, integrations, security configuration, and ongoing platform maintenance
  • Fulltime
Read More
Arrow Right

ServiceNow Architect

As a ServiceNow Architect, you will play a key role in designing and guiding the...
Location
Location
United States , Chandler
Salary
Salary:
Not provided
enormousenterprise.com Logo
Enormous Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
  • Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
  • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
  • Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
  • Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
  • Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
  • In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
  • Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
  • Experience with agile methodologies and managing large-scale ServiceNow implementations
  • ServiceNow Certified System Administrator (CSA) required
Job Responsibility
Job Responsibility
  • Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
  • Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
  • Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
  • Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
  • Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
  • Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
  • Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
  • Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
  • Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
  • Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features
Read More
Arrow Right

ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to join a high-perf...
Location
Location
United Kingdom
Salary
Salary:
600.00 - 700.00 GBP / Hour
global-technologysolutions.com Logo
Global Technology Solutions Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a ServiceNow Technical Architect or senior technical lead
  • Deep expertise across ITSM, ITOM, and CMDB / CSDM
  • Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
  • Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
  • Experience delivering complex, enterprise-scale solutions end-to-end
  • Strong leadership and stakeholder management skills
  • Excellent communication skills, able to engage both technical and non-technical audiences
  • Must hold active DV security clearance
  • ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)
Job Responsibility
Job Responsibility
  • Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
  • Define architecture standards, integration patterns, and platform strategy across engagements
  • Produce high-quality solution architecture and design documentation
  • Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
  • Act as the senior technical escalation point across the full delivery lifecycle
  • Conduct design and code reviews, ensuring quality and consistency
  • Identify and mitigate technical risks across programmes
  • Oversee platform health including performance, instance strategy, and upgrade planning
  • Build trusted relationships with senior client stakeholders
  • Lead solution workshops, scoping sessions, and architectural discussions
  • Fulltime
Read More
Arrow Right

ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to join a high-perf...
Location
Location
United Kingdom
Salary
Salary:
80000.00 - 100000.00 GBP / Year
global-technologysolutions.com Logo
Global Technology Solutions Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a ServiceNow Technical Architect or senior technical lead
  • Deep expertise across ITSM, ITOM, and CMDB / CSDM
  • Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
  • Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
  • Experience delivering complex, enterprise-scale solutions end-to-end
  • Strong leadership and stakeholder management skills
  • Excellent communication skills, able to engage both technical and non-technical audiences
  • Must hold active DV security clearance
  • ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)
Job Responsibility
Job Responsibility
  • Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
  • Define architecture standards, integration patterns, and platform strategy across engagements
  • Produce high-quality solution architecture and design documentation
  • Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
  • Act as the senior technical escalation point across the full delivery lifecycle
  • Conduct design and code reviews, ensuring quality and consistency
  • Identify and mitigate technical risks across programmes
  • Oversee platform health including performance, instance strategy, and upgrade planning
  • Build trusted relationships with senior client stakeholders
  • Lead solution workshops, scoping sessions, and architectural discussions
What we offer
What we offer
  • Private medical insurance
  • Death in service cover
  • Ongoing training and certification support
  • 10% annual bonus
  • Share scheme
  • Fulltime
Read More
Arrow Right

ServiceNow FSM Senior Developer

We are seeking a highly skilled ServiceNow FSM Senior Developer to design, devel...
Location
Location
United States , San Francisco, CA / Dallas, TX
Salary
Salary:
224000.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12+ years overall IT experience
  • 5+ years hands-on ServiceNow development
  • 3+ years specifically with ServiceNow Field Service Management (FSM)
  • Strong hands-on experience with ServiceNow FSM
  • Expertise in ServiceNow scripting (JavaScript, Glide APIs)
  • Experience with Flow Designer, IntegrationHub, and Automation
  • Solid understanding of ServiceNow CMDB, Asset Management, and CSDM
  • Experience with ServiceNow Mobile App / Mobile Workforce
  • Strong knowledge of ServiceNow data model and security
  • Experience with Agile / Scrum delivery models
Job Responsibility
Job Responsibility
  • Design, develop, and enhance ServiceNow FSM solutions aligned with business requirements
  • Configure and customize FSM modules including: Work Orders, Dispatch Console, Task Scheduling, Agent Workspace, Mobile Workforce
  • Develop and maintain server-side and client-side scripts (Business Rules, Script Includes, UI Policies, Client Scripts)
  • Build and customize Flows, Workflows, and IntegrationHub spokes
  • Implement integrations using REST/SOAP APIs with third-party systems (ERP, CRM, asset systems, GIS, etc.)
  • Optimize FSM performance, scalability, and user experience
  • Collaborate with product owners, architects, and field operations teams
  • Provide technical leadership, code reviews, and mentoring to junior developers
  • Support UAT, production releases, and post-deployment issue resolution
  • Ensure adherence to ServiceNow best practices and governance standards
  • Fulltime
Read More
Arrow Right