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FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL is seeking a ServiceNow CMDB / CSDM Architect to join our consulting team, and Architecture Practice. In this role, you will lead a FinXL-delivered project, driving a strategic CMDB review and capability uplift program.
Job Responsibility:
Architect the CMDB future state aligned to ServiceNow CSDM best practices
Lead Service Definition Workshops with Enterprise Architects and service owners
Design the ongoing governance model and Data Certification schedules
Establish CMDB Data Manager policies for retire/archive lifecycles
Define IRE rules and multisource precedence strategies for data integrity
Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness
Map core business applications and establish clear data ownership
Requirements:
5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise
Proven track record leading CMDB remediation and data quality uplift programs
Strong stakeholder engagement skills at the enterprise level
Deep understanding of Enterprise Architecture and Portfolio Management
Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities
Ability to bridge current cleanup activities into long-term strategic roadmaps
Nice to have:
Preferred: Experience using AI tools to enhance job-specific performance
What we offer:
Lead a strategic FinXL project defining future-state CMDB & CSDM architecture
Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation
Join a leading IT consultancy delivering high-value ICT services