ServiceNow CMDB / CSDM Architect Job at FinXL (Sydney)

ServiceNow CMDB / CSDM Architect

The ServiceNow CMDB / CSDM Architect will act as the technical design authority ...

Location

United Kingdom , Cambridge

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

ServiceNow CMDB architecture
Hands-on CSDM implementation, remediation or uplift
CI class design and relationship modelling
ServiceNow IRE: identification rules, reconciliation rules and source precedence
CMDB Health, duplicate management and data quality rules
ServiceNow Discovery and discovered infrastructure relationships
Service Mapping concepts and implementation readiness
Integration patterns involving CMDB data sources
CMDB lifecycle, ownership and data quality controls
Working with existing, imperfect CMDBs rather than only greenfield implementations

Job Responsibility

Assess and improve CMDB structure, CI classes, attributes and relationships
Define practical CSDM-aligned modelling standards
Clarify how Business Services, Application Services, Technical Services, Applications and infrastructure CIs should be represented
Support service and application taxonomy reset activity
Provide design guidance for simplifying CI classes, attributes and relationship usage
Review current Identification and Reconciliation Engine configuration
Identify issues with source precedence, duplicate creation, reconciliation conflicts and poor upstream data
Recommend authoritative source rules by CI class and key attribute
Translate agreed data ownership and source rules into ServiceNow configuration guidance
Support design of data contracts and integration onboarding controls

Servicenow cmdb / csdm architect

FinXL Professional Services is a leading IT consultancy that partners with clien...

Location

Australia , Sydney

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

5+ years as a ServiceNow Architect with deep ITOM, CMDB, and CSDM expertise
Proven track record leading CMDB remediation and data quality uplift programs
Strong stakeholder engagement skills at the enterprise level
Deep understanding of Enterprise Architecture and Portfolio Management
Experience designing ServiceNow HAM and Now Assist (GenAI) capabilities
Ability to bridge current cleanup activities into long-term strategic roadmaps

Job Responsibility

Architect the CMDB future state aligned to ServiceNow CSDM best practices
Lead Service Definition Workshops with Enterprise Architects and service owners
Design the ongoing governance model and Data Certification schedules
Establish CMDB Data Manager policies for retire/archive lifecycles
Define IRE rules and multisource precedence strategies for data integrity
Advise on the strategic roadmap for HAM and Now Assist (GenAI) readiness
Map core business applications and establish clear data ownership

What we offer

Lead a strategic FinXL project defining future-state CMDB & CSDM architecture
Drive roadmap readiness for HAM Pro and Now Assist (GenAI) implementation
Join a leading IT consultancy delivering high-value ICT services

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

The ServiceNow team partners with business, IT operations, and engineering group...

Location

India , Bangalore

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, IT, or related field
10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development
Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus
Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub
Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth)
Experience in CMDB and Discovery (data model, reconciliation, service mapping)
Experience in ITOM (Event Management, Discovery, Service Mapping)
Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions
Hands-on experience with Service Portal, Workspace, and UI Builder
Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices

Job Responsibility

Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions
Translate business and ITIL requirements into robust ServiceNow designs
Establish coding standards, reusability patterns, and best practices
Configure workflows, catalog items, client/server scripts, UI policies, and business rules
Build and support complex integrations with enterprise systems
Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration
Provide technical leadership to developers and consultants
Review solutions for scalability, maintainability, and performance optimization
Lead technical workshops and design sessions with stakeholders
Ensure platform stability during upgrades and releases

Fulltime

ServiceNow Consultant - CMDB / CSDM

We are seeking an experienced ServiceNow Consultant – CMDB / CSDM to design, imp...

Location

India , Bengaluru

Salary:

Not provided

InfoGrowth

Expiration Date

Until further notice

Requirements

5–7 years of experience working with ServiceNow ITSM and ITOM, including CMDB and Service Mapping
Strong hands-on expertise in ServiceNow CMDB configuration and CSDM implementation
Proven experience implementing ServiceNow Service Mapping and Discovery capabilities
Experience in ServiceNow scripting and customization (Business Rules, Client Scripts, UI Policies, Script Includes)
Knowledge of CMDB data governance, CI lifecycle, identification and reconciliation rules
Experience integrating ServiceNow with cloud platforms, monitoring tools, and enterprise systems via REST/SOAP APIs
Experience supporting both ServiceNow implementations and post-production operations
Strong stakeholder communication, requirement gathering, and ServiceNow solution design skills
Ability to manage multiple priorities in a client-facing ServiceNow consulting environment

Job Responsibility

Lead design, configuration, and rollout of ServiceNow CMDB and CSDM solutions aligned with enterprise architecture
Conduct discovery workshops with IT and business stakeholders to gather and document ServiceNow ITSM and ITOM requirements
Configure and support ServiceNow ITSM modules including Incident, Change, Problem, Request, and Asset integrated with CMDB
Implement and maintain ServiceNow Service Mapping and Discovery to ensure accurate service topology and dependency mapping
Design scalable ServiceNow solutions aligned with IT service management and operational objectives
Develop structured CMDB and CSDM roadmaps and articulate implementation strategies
Implement system enhancements, new ServiceNow capabilities, and CMDB data model improvements
Drive CMDB data quality, governance, and lifecycle management aligned with CSDM standards
Manage change control processes, including update sets and migration across ServiceNow environments up to Production
Support ServiceNow upgrades, integrations, security configuration, and ongoing platform maintenance

Fulltime

ServiceNow Architect

As a ServiceNow Architect, you will play a key role in designing and guiding the...

Location

United States , Chandler

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Experience with agile methodologies and managing large-scale ServiceNow implementations
ServiceNow Certified System Administrator (CSA) required

Job Responsibility

Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features

ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to join a high-perf...

Location

United Kingdom

Salary:

600.00 - 700.00 GBP / Hour

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Proven experience as a ServiceNow Technical Architect or senior technical lead
Deep expertise across ITSM, ITOM, and CMDB / CSDM
Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
Experience delivering complex, enterprise-scale solutions end-to-end
Strong leadership and stakeholder management skills
Excellent communication skills, able to engage both technical and non-technical audiences
Must hold active DV security clearance
ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)

Job Responsibility

Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
Define architecture standards, integration patterns, and platform strategy across engagements
Produce high-quality solution architecture and design documentation
Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
Act as the senior technical escalation point across the full delivery lifecycle
Conduct design and code reviews, ensuring quality and consistency
Identify and mitigate technical risks across programmes
Oversee platform health including performance, instance strategy, and upgrade planning
Build trusted relationships with senior client stakeholders
Lead solution workshops, scoping sessions, and architectural discussions

Fulltime

ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to join a high-perf...

Location

United Kingdom

Salary:

80000.00 - 100000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Proven experience as a ServiceNow Technical Architect or senior technical lead
Deep expertise across ITSM, ITOM, and CMDB / CSDM
Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
Experience delivering complex, enterprise-scale solutions end-to-end
Strong leadership and stakeholder management skills
Excellent communication skills, able to engage both technical and non-technical audiences
Must hold active DV security clearance
ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)

Job Responsibility

Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
Define architecture standards, integration patterns, and platform strategy across engagements
Produce high-quality solution architecture and design documentation
Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
Act as the senior technical escalation point across the full delivery lifecycle
Conduct design and code reviews, ensuring quality and consistency
Identify and mitigate technical risks across programmes
Oversee platform health including performance, instance strategy, and upgrade planning
Build trusted relationships with senior client stakeholders
Lead solution workshops, scoping sessions, and architectural discussions

What we offer

Private medical insurance
Death in service cover
Ongoing training and certification support
10% annual bonus
Share scheme

Fulltime

ServiceNow FSM Senior Developer

We are seeking a highly skilled ServiceNow FSM Senior Developer to design, devel...

Location

United States , San Francisco, CA / Dallas, TX

Salary:

224000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

8–12+ years overall IT experience
5+ years hands-on ServiceNow development
3+ years specifically with ServiceNow Field Service Management (FSM)
Strong hands-on experience with ServiceNow FSM
Expertise in ServiceNow scripting (JavaScript, Glide APIs)
Experience with Flow Designer, IntegrationHub, and Automation
Solid understanding of ServiceNow CMDB, Asset Management, and CSDM
Experience with ServiceNow Mobile App / Mobile Workforce
Strong knowledge of ServiceNow data model and security
Experience with Agile / Scrum delivery models

Job Responsibility

Design, develop, and enhance ServiceNow FSM solutions aligned with business requirements
Configure and customize FSM modules including: Work Orders, Dispatch Console, Task Scheduling, Agent Workspace, Mobile Workforce
Develop and maintain server-side and client-side scripts (Business Rules, Script Includes, UI Policies, Client Scripts)
Build and customize Flows, Workflows, and IntegrationHub spokes
Implement integrations using REST/SOAP APIs with third-party systems (ERP, CRM, asset systems, GIS, etc.)
Optimize FSM performance, scalability, and user experience
Collaborate with product owners, architects, and field operations teams
Provide technical leadership, code reviews, and mentoring to junior developers
Support UAT, production releases, and post-deployment issue resolution
Ensure adherence to ServiceNow best practices and governance standards

Fulltime

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ServiceNow CMDB / CSDM Architect

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