This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a ServiceNow CMDB Architect to design, implement, and govern a scalable and accurate CMDB aligned with ServiceNow best practices and CSDM. The role will ensure high-quality configuration data to support ITSM, ITOM, ITAM, and enterprise service visibility across on prem, cloud, and hybrid environments.
Job Responsibility:
Define and own CMDB architecture, data model, and CSDM alignment
Design and govern CI classes, relationships, and lifecycle management
Architect Discovery and Service Mapping (horizontal and top down)
Establish CMDB governance, data ownership, and quality controls
Monitor and improve CMDB Health (completeness, correctness, compliance)
Design integrations with cloud platforms, monitoring tools, and asset systems
Act as CMDB design authority and SME for stakeholders and delivery teams
Support audits, regulatory, and security requirements (where applicable)
Requirements:
Strong hands-on experience with ServiceNow CMDB
Deep understanding of CSDM framework
Experience with Discovery, Service Mapping, and CMDB Health Dashboard
Knowledge of infrastructure, applications, and cloud services (Azure/AWS/GCP)
Experience designing CMDB for large, complex enterprise environments
Nice to have:
ITOM, ITAM, APM, or Event Management experience
ServiceNow integrations (REST, IntegrationHub)
Scripting (JavaScript, Glide APIs)
BFSI or other regulated industry experience
ServiceNow CMDB CIS, ITOM Discovery / Service Mapping