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ServiceNow CMDB Architect

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Location:
United States , San Ramon

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

170000.00 USD / Year
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Job Description:

We are seeking a ServiceNow CMDB Architect to design, implement, and govern a scalable and accurate CMDB aligned with ServiceNow best practices and CSDM. The role will ensure high-quality configuration data to support ITSM, ITOM, ITAM, and enterprise service visibility across on prem, cloud, and hybrid environments.

Job Responsibility:

  • Define and own CMDB architecture, data model, and CSDM alignment
  • Design and govern CI classes, relationships, and lifecycle management
  • Architect Discovery and Service Mapping (horizontal and top down)
  • Establish CMDB governance, data ownership, and quality controls
  • Monitor and improve CMDB Health (completeness, correctness, compliance)
  • Design integrations with cloud platforms, monitoring tools, and asset systems
  • Act as CMDB design authority and SME for stakeholders and delivery teams
  • Support audits, regulatory, and security requirements (where applicable)

Requirements:

  • Strong hands-on experience with ServiceNow CMDB
  • Deep understanding of CSDM framework
  • Experience with Discovery, Service Mapping, and CMDB Health Dashboard
  • Knowledge of infrastructure, applications, and cloud services (Azure/AWS/GCP)
  • Experience designing CMDB for large, complex enterprise environments

Nice to have:

  • ITOM, ITAM, APM, or Event Management experience
  • ServiceNow integrations (REST, IntegrationHub)
  • Scripting (JavaScript, Glide APIs)
  • BFSI or other regulated industry experience
  • ServiceNow CMDB CIS, ITOM Discovery / Service Mapping
  • ITIL v4 Foundation or higher
  • ServiceNow CTA (desirable)

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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