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Robert Half Logo Robert Half · IT - Software Development

ServiceNow Business Analyst

United States, Worthington · Job Posted July 03, 2026
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Job Description

We are looking for a ServiceNow Business Analyst to support business and technology teams in Columbus, Ohio by turning operational needs into practical platform solutions. In this role, you will assess current processes, define clear requirements, and help shape efficient ServiceNow capabilities that improve daily workflows. The position is ideal for someone who combines strong analytical thinking with hands-on platform knowledge and enjoys working closely with stakeholders in an Agile environment.

Job Responsibility

  • Engage with business partners and project teams to capture needs, clarify objectives, and produce well-structured functional and technical requirements for ServiceNow work
  • Review existing workflows and operating procedures to uncover opportunities for process improvement, automation, and a better end-user experience through the platform
  • Convert business goals into detailed specifications and work closely with developers and administrators to deliver effective, scalable solutions
  • Support the configuration of ServiceNow applications, forms, workflows, and integrations with an emphasis on best practices and sustainable design
  • Assess data needs related to reporting, integrations, implementations, and migration activities to help ensure reliable solution delivery
  • Create and update process documents, user instructions, and training resources while assisting end users with adoption and knowledge transfer
  • Monitor new platform features and module capabilities, recommending enhancements that increase efficiency and business value
  • Contribute to Agile delivery efforts by partnering with cross-functional teams, participating in planning activities, and helping drive successful project execution

Requirements

  • 3–5 years of experience in business analysis with significant exposure to the ServiceNow platform
  • Practical background supporting ServiceNow implementations, platform enhancements, or ongoing administration
  • Working knowledge of ServiceNow modules, including Strategic Portfolio Management, with additional module experience considered beneficial
  • Understanding of ServiceNow delivery approaches, platform standards, and configuration best practices
  • Strong analytical and documentation skills with the ability to turn business needs into clear functional solutions
  • Effective communication and stakeholder management skills across technical and non-technical audiences
  • Experience working in Agile Scrum or other iterative software delivery environments
  • Ability to balance multiple priorities and collaborate effectively in a fast-paced setting

Nice to have

Additional module experience beyond Strategic Portfolio Management

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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