Servicenow Business Analyst Job at Salt (Riyadh)

Servicenow Business Analyst

We are seeking a highly accomplished ServiceNow Business Analyst for an enterpri...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 15, 2026

Requirements

5+ years of progressive experience operating as a Business Analyst delivering IT solutions on major asset management, procurement, contract management, or cloud platform projects
2 to 3 years of dedicated hands-on experience specifying, implementing, or optimizing ServiceNow Contract Management, Asset Management, ITSM, or ITOM environments
Comprehensive structural knowledge of contract lifecycle processes, procurement workflows, vendor management, hardware lifecycles, and software licensing compliance rules
Proven experience successfully delivering software within structured Agile/Scrum environments, with preferred proficiency using the ServiceNow Agile Board
Advanced analytical capabilities to translate business metrics into technical designs, coupled with outstanding process mapping skills to evaluate complex system linkages

Job Responsibility

Lead collaborative discovery workshops, user interviews, and focus groups with business units, procurement, and compliance teams to capture comprehensive functional and non-functional requirements
Translate abstract operational business needs into highly structured user stories complete with explicit acceptance criteria, aligning strictly with Agile best practices
Map, analyze, and document comprehensive AS-IS and TO-BE process flows detailing complete contract, hardware, and software asset lifecycles from intake through retirement
Diagnose system gaps and inefficiencies to recommend scalable automation opportunities, including automated contract triggers, renewal tracking, and asset-to-contract relationships
Support product ownership activities by managing, grooming, and prioritizing the sprint backlog for contract, software, and hardware asset features
Partner closely with platform developers, quality assurance testers, and solution architects to ensure high-quality software delivery and feature validation
Act as the primary point of contact for diverse business segments, facilitating technical status updates, product demonstrations, and sprint review sessions to align expectations with the roadmap
Develop polished end-user frameworks, standard operating procedures (SOPs), comprehensive training guides, and communication plans to support platform rollouts
Prepare, analyze, and present data requirements, executive summaries, status dashboards, and metrics outlining project milestones, dependency constraints, and risk mitigation strategies
Construct clear user acceptance testing (UAT) plans, design realistic data scenarios, and support functional testing teams during validation cycles

Fulltime

Servicenow Business Analyst

We are looking for a ServiceNow Business Analyst to support business and technol...

Location

United States , Worthington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5 years of experience in business analysis with significant exposure to the ServiceNow platform
Practical background supporting ServiceNow implementations, platform enhancements, or ongoing administration
Working knowledge of ServiceNow modules, including Strategic Portfolio Management, with additional module experience considered beneficial
Understanding of ServiceNow delivery approaches, platform standards, and configuration best practices
Strong analytical and documentation skills with the ability to turn business needs into clear functional solutions
Effective communication and stakeholder management skills across technical and non-technical audiences
Experience working in Agile Scrum or other iterative software delivery environments
Ability to balance multiple priorities and collaborate effectively in a fast-paced setting

Job Responsibility

Engage with business partners and project teams to capture needs, clarify objectives, and produce well-structured functional and technical requirements for ServiceNow work
Review existing workflows and operating procedures to uncover opportunities for process improvement, automation, and a better end-user experience through the platform
Convert business goals into detailed specifications and work closely with developers and administrators to deliver effective, scalable solutions
Support the configuration of ServiceNow applications, forms, workflows, and integrations with an emphasis on best practices and sustainable design
Assess data needs related to reporting, integrations, implementations, and migration activities to help ensure reliable solution delivery
Create and update process documents, user instructions, and training resources while assisting end users with adoption and knowledge transfer
Monitor new platform features and module capabilities, recommending enhancements that increase efficiency and business value
Contribute to Agile delivery efforts by partnering with cross-functional teams, participating in planning activities, and helping drive successful project execution

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

ServiceNow Business Analyst

We are looking for a ServiceNow Business Analyst to support business and technol...

Location

United States , Worthington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5 years of experience in business analysis with significant exposure to the ServiceNow platform
Practical background supporting ServiceNow implementations, platform enhancements, or ongoing administration
Working knowledge of ServiceNow modules, including Strategic Portfolio Management, with additional module experience considered beneficial
Understanding of ServiceNow delivery approaches, platform standards, and configuration best practices
Strong analytical and documentation skills with the ability to turn business needs into clear functional solutions
Effective communication and stakeholder management skills across technical and non-technical audiences
Experience working in Agile Scrum or other iterative software delivery environments
Ability to balance multiple priorities and collaborate effectively in a fast-paced setting

Job Responsibility

Engage with business partners and project teams to capture needs, clarify objectives, and produce well-structured functional and technical requirements for ServiceNow work
Review existing workflows and operating procedures to uncover opportunities for process improvement, automation, and a better end-user experience through the platform
Convert business goals into detailed specifications and work closely with developers and administrators to deliver effective, scalable solutions
Support the configuration of ServiceNow applications, forms, workflows, and integrations with an emphasis on best practices and sustainable design
Assess data needs related to reporting, integrations, implementations, and migration activities to help ensure reliable solution delivery
Create and update process documents, user instructions, and training resources while assisting end users with adoption and knowledge transfer
Monitor new platform features and module capabilities, recommending enhancements that increase efficiency and business value
Contribute to Agile delivery efforts by partnering with cross-functional teams, participating in planning activities, and helping drive successful project execution

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

ServiceNow Business Analyst

The role Our purpose Inclusion Application process Working flexibly About Barcla...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Identification and analysis of business problems and client requirements that require change within the organisation
Development of business requirements that will address business problems and opportunities
Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations
Support the creation of business cases that justify investment in proposed solutions
Conduct feasibility studies to determine the viability of proposed solutions
Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget
Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope
Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation

Job Responsibility

Identification and analysis of business problems and client requirements that require change within the organisation
Development of business requirements that will address business problems and opportunities
Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations
Support the creation of business cases that justify investment in proposed solutions
Conduct feasibility studies to determine the viability of proposed solutions
Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget
Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope
Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation

ServiceNow Business Analyst

ServiceNow Business Analyst with a leading banking client (consulting through Fi...

Location

Australia , Sydney

Salary:

900.00 AUD / Hour

FinXL

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst working on ServiceNow projects
Strong functional knowledge of the ServiceNow HRSD module and its components
Proven experience in Agile environments using Jira or Azure DevOps for backlogs
Deep understanding of the SDLC and translating requirements for offshore teams
Background in HR Operations including Hire-to-Retire and Onboarding lifecycles
Exceptional written communication skills for creating clear technical documentation
Ability to navigate complex stakeholder matrices and manage business requests

Job Responsibility

Facilitate workshops with HR SMEs to document processes and design workflows
Translate business needs into detailed User Stories with clear Acceptance Criteria
Act as the primary point of contact for stakeholders managing OOB functionality
Coordinate the UAT phase including script creation and defect triaging
Assist the PeopleSoft team with data mapping and validation for integrations
Support change management by creating training materials and reference guides
Manage expectations regarding platform customisations versus standard features

Fulltime

ServiceNow Business Analyst

The Business Analyst (BA) acts as a critical liaison between business stakeholde...

Location

United States , San Ramon

Salary:

140000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Strong experience in Business Analysis and Requirements Management
Excellent communication, facilitation, and stakeholder management skills
Expertise in documentation techniques and modeling tools
Ability to translate complex business problems into simple, actionable requirements
SDLC methodologies: Agile / Scrum / Waterfall
Tools: JIRA, Confluence, Azure DevOps, Visio, MS Excel, PowerPoint
Experience with APIs, data flows, or system integrations (preferred)
Domain knowledge in BFSI / ITSM / ITOM / Digital Platforms (preferred)
Analytical thinking and problem-solving skills
High attention to detail and quality orientation

Job Responsibility

Engage with business stakeholders to understand business objectives, challenges, and requirements
Elicit, analyze, validate, and document business, functional, and non-functional requirements
Translate business needs into clear, structured artifacts such as: Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Stories & Acceptance Criteria
Ensure requirements are traceable throughout the project lifecycle
Analyze existing business processes (“As Is”) and design optimized future-state processes (“To Be”)
Identify gaps, inefficiencies, risks, and improvement opportunities
Support business process reengineering and transformation initiatives
Act as a single point of contact between business users, product owners, developers, testers, and vendors
Facilitate workshops, requirement walkthroughs, and design discussions
Manage stakeholder expectations and ensure alignment across teams

Fulltime

ServiceNow Business Analyst

We are seeking a Senior ServiceNow Business Analyst to join a dynamic team drivi...

Location

United Kingdom , Coventry

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience as a Senior Business Analyst on ServiceNow migration projects
Strong expertise in requirements gathering, analysis, and documentation
Excellent stakeholder management and communication skills
Ability to prioritise and refine requirements effectively
Experience working in hybrid environments with on-site presence
Sound knowledge of the ServiceNow platform capabilities and modules
Familiarity with IT Service Management (ITSM) processes and workflows
Strong analytical and problem-solving abilities
Ability to work independently and collaboratively within a team
Experience working within Inside IR35 contract frameworks

Job Responsibility

Lead requirements gathering and refinement activities for the ServiceNow migration project
Collaborate closely with technical teams and stakeholders to ensure alignment between business needs and technical solutions
Facilitate workshops and stakeholder engagement sessions to extract detailed requirements
Document and manage business and functional requirements throughout the project lifecycle
Support testing, validation, and user acceptance activities to ensure successful delivery
Identify opportunities for process improvements and platform enhancements
Maintain clear and consistent communication channels across all project participants to manage expectations and progress

Senior ServiceNow Business Process Consultant / Business Analyst

The Senior ServiceNow Business Analyst role requires 3-5 years of experience in ...

Location

India , Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3-5 years of experience in ServiceNow consulting
3-5 years of experience in business analysis
Proven ability to lead client workshops and translate business needs into actionable solutions
Strong understanding of Agile methodologies and experience supporting Scrum teams
Mandatory Certificates: CSA, CAD, CIS (minimum 1)
Excellent communication, facilitation, and documentation skills

Job Responsibility

Lead functional discovery sessions and process workshops to define client-specific business process solutions
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
Create dynamic collateral including process workflows, workshop presentations, and training materials
Partner with IT leaders and process owners to drive organizational readiness and solution adoption
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency

What we offer

Work with top-tier clients and cutting-edge ServiceNow solutions
Be part of a collaborative, fast-paced, and growth-oriented consulting team
Make a meaningful impact by helping organizations transform their business processes

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Servicenow Business Analyst

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