ServiceNow Business Analyst Job at Barclays (Pune)

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

Senior JD Edwards Inventory Distribution (EDI) Business Analyst

Under the direction of the Director of ERP, the successful candidate will provid...

Location

United States , New York

Salary:

108900.00 - 161160.00 USD / Year

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Information Technology, or a related field
JD Edwards certification or specialized training in JDE modules is a plus
7+ years of experience working with JD Edwards EnterpriseOne as a business analyst or in a consultant role
Hands-on experience with JDE
Proven track record of implementing and optimizing JD Edwards solutions
Passion for learning and curiosity
high degree of self-awareness, attitude of learning, growth, and sense of humor
Minimum 7 years’ work experience supporting JD Edwards
Experience using ServiceNow for Incident Management is a plus
Excellent communication skills (verbal, written, listening), and high proficiency in packaging disparate information into a cohesive story

Job Responsibility

Provide functional support and improve system functionality for the corporate JD Edwards EnterpriseOne 9.2 applications that support multiple corporate departments, with a special focus on Customer Service, Order Fulfilment, Procurement, Warehouse Operations and 3rd party integrations
Design, configure, and implement solutions in JDE that enhance workflows, reporting, and other related operations
Identify business processes that can be modified to better apply the JDE systems
Translate business requirements into functional specifications
Perform testing of the application to ensure modifications produce expected results, as well as regression testing
Provide project, tier 1-2 support and administration for JD Edwards
Review and edit requirements, specifications, business processes and recommendations related to proposed solution
Work with development team/third party vendors to ensure requirements are met
Work hand-in-hand with technical resources to provide insight during solution development
Ensures issues are identified, tracked, reported on and resolved in a timely manner

What we offer

Medical (HSA & FSA), dental, vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance
employee discount programs
free games & events

Fulltime

Business Support Analyst

This open position encompasses activities related to the management of user acce...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in similar activities
ServiceNow
Active Directory
Systematic, autonomous and logical thinking
Microsoft Office 365
English – Expert
French – Notions
Ability to work independently and in a team environment
Good listening and questioning ability
Ability to plan work ahead and to prioritize workload

Job Responsibility

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

ServiceNow Lead Product Analyst

ServiceNow Lead Product Analyst role at Sopra Steria, involving ServiceNow devel...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
Has worked on ITSM extensively and understanding of CMDB
Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
Experience in managing flows and workflows of Medium to Complex in nature
Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers
Proficient in JavaScript with understanding on ServiceNow scripting
Must have some experience working with relational databases

What we offer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Fulltime

Business Process Consultant

As a Business Process Consultant, you play a key role in designing and implement...

Location

United States

Salary:

125000.00 - 140000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

3+ years ServiceNow experience
3+ years professional consulting experience
Expert knowledge of at least one ServiceNow suite
Beginner to intermediate knowledge of multiple ServiceNow suites
Advanced knowledge of Agile/SAFe Product Owner
Expert practical experience writing stories and grooming requirements
Advanced knowledge of at least one relevant industry
Certified System Administrator (CSA)
1 Certified Implementation Specialist Certification
Maintain an active government security clearance if applicable

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
Continue learning service delivery solutions, technologies, and methodologies

Business Analyst - ServiceNow

The Business Analyst - ServiceNow is a seasoned subject matter expert, responsib...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience as a Business Analyst within a technology services environment, preferably in a ServiceNow-focused role
Experience as a ServiceNow system administrator or developer is advantageous
Strong exposure to operational aspects of a services organization, ideally within a systems integrator or managed services context
Significant experience in requirements gathering, user story definition, process mapping, and implementing new services and systems on the ServiceNow platform
Deep understanding of business processes and enterprise service management, with the ability to translate them into effective ServiceNow solutions
Strong team player with excellent client-service orientation, supported by solid organizational and administrative skills
Expertise in ServiceNow modules, workflows, data structures, and configuration, as well as an understanding of how the platform enables business transformation
High attention to detail, even under pressure, and ability to maintain quality across multiple concurrent tasks
Excellent verbal and written communication skills, including the ability to articulate technical concepts to non-technical stakeholders
Strong process-mapping skills, including the use of ServiceNow Flow Designer, BPMN, or similar tools

Job Responsibility

Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value
Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies
Works closely with internal clients to apply industry best-practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information, and system needs
Delivers ServiceNow-related projects in alignment with sponsor objectives, enterprise architecture, and platform governance standards
Proactively develops and enhances services and workflows on the ServiceNow platform, supporting the full lifecycle from service definition through build, testing, deployment, and continuous improvement
Identifies and documents operational gaps within ServiceNow processes and modules, including producing user guides, templates, test cases, and training materials
Supports ongoing ServiceNow service operations, assisting with issue resolution, defect analysis, and improvement initiatives
Adheres to defined SDLC, Agile, and ServiceNow development and support processes, ensuring compliance with governance and platform best practices
Communicates risks, blockers, and delivery challenges proactively, escalating where necessary to ensure timely closure of issues
Takes ownership for delivering work packages or project components independently and with minimal supervision

Fulltime