ServiceNow Business Analyst Job at Morson Talent (Coventry)

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

Senior JD Edwards Inventory Distribution (EDI) Business Analyst

Under the direction of the Director of ERP, the successful candidate will provid...

Location

United States , New York

Salary:

108900.00 - 161160.00 USD / Year

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Information Technology, or a related field
JD Edwards certification or specialized training in JDE modules is a plus
7+ years of experience working with JD Edwards EnterpriseOne as a business analyst or in a consultant role
Hands-on experience with JDE
Proven track record of implementing and optimizing JD Edwards solutions
Passion for learning and curiosity
high degree of self-awareness, attitude of learning, growth, and sense of humor
Minimum 7 years’ work experience supporting JD Edwards
Experience using ServiceNow for Incident Management is a plus
Excellent communication skills (verbal, written, listening), and high proficiency in packaging disparate information into a cohesive story

Job Responsibility

Provide functional support and improve system functionality for the corporate JD Edwards EnterpriseOne 9.2 applications that support multiple corporate departments, with a special focus on Customer Service, Order Fulfilment, Procurement, Warehouse Operations and 3rd party integrations
Design, configure, and implement solutions in JDE that enhance workflows, reporting, and other related operations
Identify business processes that can be modified to better apply the JDE systems
Translate business requirements into functional specifications
Perform testing of the application to ensure modifications produce expected results, as well as regression testing
Provide project, tier 1-2 support and administration for JD Edwards
Review and edit requirements, specifications, business processes and recommendations related to proposed solution
Work with development team/third party vendors to ensure requirements are met
Work hand-in-hand with technical resources to provide insight during solution development
Ensures issues are identified, tracked, reported on and resolved in a timely manner

What we offer

Medical (HSA & FSA), dental, vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance
employee discount programs
free games & events

Fulltime

Sr. Business Analyst - Payroll

The Business Analyst - Payroll is responsible for prioritizing all work requests...

Location

United States , Redlands

Salary:

81120.00 - 141440.00 USD / Year

Esri

Expiration Date

Until further notice

Requirements

5+ years of experience processing payroll on a major HCM platform
2+ years of HCM / Payroll system configuration experience
End to end implementation experience of a major HCM / Payroll SaaS solution
Experience working in a corporate environment promoting a collaborative environment
Demonstrated ability to prioritize to meet competing deadlines
Demonstrated ability in streamlining processes to improve effectiveness
Experienced in translating and communicating complex topics in a variety of forums for diverse audiences
Strong analytical skills, including a thorough understanding of how to interpret business needs
Excellent interpersonal skills, including diplomacy, negotiating, reasoning, problem solving, and influence
Working knowledge of Microsoft Office tools

Job Responsibility

Gather and document requirements for DF and ETC configuration changes and enhancement, and integration
Prioritize work requests for the HRIS / DF and ETC team via ServiceNow
generate reports for stakeholders
Collaborate with the wider HRIS team and DF CRE and Support team, for all HR and Payroll related initiatives
Manage, train, and coordinate the efforts of the team to meet regularly established objectives
Establish and maintain strong and consistent business partnerships across Payroll, HR, IT, and other business units
Work with HRIS team to document DF and ETC configuration, change history and change procedures
Manage DF and ETC upgrade effort
Stay up to date on other DF initiated system changes and liaise with applicable business unit for implementation

What we offer

medical, dental, vision, basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
minimum accrual of 80 hours of vacation leave
twelve paid holidays throughout the calendar year
opportunities for personal and professional growth

Fulltime

Business Support Analyst

This open position encompasses activities related to the management of user acce...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in similar activities
ServiceNow
Active Directory
Systematic, autonomous and logical thinking
Microsoft Office 365
English – Expert
French – Notions
Ability to work independently and in a team environment
Good listening and questioning ability
Ability to plan work ahead and to prioritize workload

Job Responsibility

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts

Fulltime

Senior Business Analyst

At Operations Center, we’re looking for a Senior Business Analyst to join our le...

Location

Sweden , Helsingborg

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong ability to capture, interpret, and translate business needs into data-driven solutions
Deep knowledge of analytics, IT Operations, industry standards, and emerging technologies
Experience in process mapping, dashboards, reporting, and agile development
Excellent communication skills—translating complex concepts into clear insights for both technical and business audiences
A proactive mindset, continuously improving methods, processes, and performance
Formal education in statistics, MBA, or equivalent
5+ years in analytics, business requirements, and technology transformation
Strong experience in forecasting, predictive modeling, PowerBI or similar tools and advanced MS Excel
Expertise in ITIL4, SAFe, SRE, and agile methodologies
Experience in 24/7 service delivery, Business Process Monitoring, and ServiceNow is a merit.

Job Responsibility

Develop and promote roadmaps and offerings to enhance Service awareness in the Operations Center
Ensure compliance with policies, legislation, and industry standards
Drive data collection and analysis for strategy, design, and development of Products and Services
Continuously improve operational models, reporting, and analysis to boost efficiency and quality.

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

ServiceNow Lead Product Analyst

ServiceNow Lead Product Analyst role at Sopra Steria, involving ServiceNow devel...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
Has worked on ITSM extensively and understanding of CMDB
Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
Experience in managing flows and workflows of Medium to Complex in nature
Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers
Proficient in JavaScript with understanding on ServiceNow scripting
Must have some experience working with relational databases

What we offer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Fulltime

Servicenow Developer Lead Product Analyst

ServiceNow Developer Lead Product Analyst position at Sopra Steria, a recognized...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
has worked on ITSM extensively and understanding of CMDB
is aware of other ServiceNow products and having practical work experience
rich experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
experience in managing flows and workflows of Medium to Complex nature
understand scripted Web-Services such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
understanding of Service Portal designing would be an added advantage
general development experience
system integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Job Responsibility

Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team
support the junior members and also check the performance of the junior developers
communication with the Internal and External stakeholders for gathering of business needs

What we offer

Inclusive and respectful work environment
open positions for people with disabilities

Fulltime

ServiceNow Business Analyst

Morson Talent

Location:
United Kingdom , Coventry

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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