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ServiceNow Business Analyst

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Stantec

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Location:
Australia , St. Leonards

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Our ServiceNow Operations team is seeking an experienced ServiceNow Business Analyst to join us on a permanent, full‑time basis. In this role, you will work closely with business and technology stakeholders to analyse processes, gather requirements, and help design and deliver scalable ServiceNow solutions aligned to organisational goals. You will play a pivotal role in translating business needs into clear functional documentation and ensuring high‑quality outcomes across the ServiceNow platform. This is an exciting opportunity to build your career within a collaborative, global consultancy that values innovation, continuous improvement, and professional growth.

Job Responsibility:

  • Collaborating with stakeholders to gather, document, and prioritise business requirements
  • Analysing current processes and identifying opportunities to improve workflows using ServiceNow capabilities
  • Producing functional specifications, process flows, user stories, and acceptance criteria
  • Acting as a key liaison between business users and technical delivery teams
  • Supporting testing, UAT, training, and post‑implementation validation activities

Requirements:

  • A tertiary qualification in Business, Information Technology, or a related discipline
  • Experience working as a Business Analyst, ideally within ServiceNow environments
  • Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, SecOps)
  • Familiarity with Agile/Scrum delivery methodologies and ITIL processes
  • Excellent communication, analysis, and stakeholder engagement skills

Nice to have:

Certifications such as ServiceNow CSA, CIS, and ITIL v4

What we offer:
  • Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment
  • Option to purchase up to 4 weeks additional leave
  • Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
  • Mentoring for your own development and the opportunity to mentor others
  • A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
  • Professional Memberships
  • Salary Continuance Insurance (SCI)
  • Mental Health and Wellbeing Programs
  • Service Recognition Awards
  • Employee Assistance Program

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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