CrawlJobs Logo
Realign Logo Realign · IT - Software Development

ServiceNow Business Analyst

United States, San Ramon 140000.00 USD / Year · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

The Business Analyst (BA) acts as a critical liaison between business stakeholders and technology teams by analyzing business needs, defining requirements, and ensuring the successful delivery of solutions that drive business value. The role involves requirements elicitation, process analysis, documentation, stakeholder management, and support throughout the solution lifecycle.

Job Responsibility

  • Engage with business stakeholders to understand business objectives, challenges, and requirements
  • Elicit, analyze, validate, and document business, functional, and non-functional requirements
  • Translate business needs into clear, structured artifacts such as: Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Stories & Acceptance Criteria
  • Ensure requirements are traceable throughout the project lifecycle
  • Analyze existing business processes (“As Is”) and design optimized future-state processes (“To Be”)
  • Identify gaps, inefficiencies, risks, and improvement opportunities
  • Support business process reengineering and transformation initiatives
  • Act as a single point of contact between business users, product owners, developers, testers, and vendors
  • Facilitate workshops, requirement walkthroughs, and design discussions
  • Manage stakeholder expectations and ensure alignment across teams
  • Support solution design by providing clarifications to technical teams
  • Participate in sprint planning, backlog grooming, and reviews (Agile environments)
  • Assist QA teams with test scenarios, UAT coordination, and defect triage
  • Support post implementation activities and continuous improvement
  • Maintain up to date documentation in line with organizational standards
  • Ensure adherence to internal controls, compliance, and audit requirements
  • Provide regular status updates, reports, and metrics to leadership

Requirements

  • Strong experience in Business Analysis and Requirements Management
  • Excellent communication, facilitation, and stakeholder management skills
  • Expertise in documentation techniques and modeling tools
  • Ability to translate complex business problems into simple, actionable requirements
  • SDLC methodologies: Agile / Scrum / Waterfall
  • Tools: JIRA, Confluence, Azure DevOps, Visio, MS Excel, PowerPoint
  • Experience with APIs, data flows, or system integrations (preferred)
  • Domain knowledge in BFSI / ITSM / ITOM / Digital Platforms (preferred)
  • Analytical thinking and problem-solving skills
  • High attention to detail and quality orientation
  • Ability to work independently and manage multiple priorities
  • Adaptability in fast paced, changing environments
  • Strong customer and business focus

Nice to have

  • CBAP / CCBA / PMI PBA certification
  • Experience with ServiceNow, ERP, CRM, or core banking platforms
  • Exposure to automation, AI, or data analytics initiatives
Realign - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

ServiceNow Business Analyst

8 matching positions

ServiceNow Business Analyst

The role Our purpose Inclusion Application process Working flexibly About Barcla...
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Identification and analysis of business problems and client requirements that require change within the organisation
  • Development of business requirements that will address business problems and opportunities
  • Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations
  • Support the creation of business cases that justify investment in proposed solutions
  • Conduct feasibility studies to determine the viability of proposed solutions
  • Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget
  • Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope
  • Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation
Job Responsibility
Job Responsibility
  • Identification and analysis of business problems and client requirements that require change within the organisation
  • Development of business requirements that will address business problems and opportunities
  • Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations
  • Support the creation of business cases that justify investment in proposed solutions
  • Conduct feasibility studies to determine the viability of proposed solutions
  • Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget
  • Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope
  • Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation
Read More
Arrow Right

ServiceNow Business Analyst

ServiceNow Business Analyst with a leading banking client (consulting through Fi...
Location
Location
Australia , Sydney
Salary
Salary:
900.00 AUD / Hour
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Business Analyst working on ServiceNow projects
  • Strong functional knowledge of the ServiceNow HRSD module and its components
  • Proven experience in Agile environments using Jira or Azure DevOps for backlogs
  • Deep understanding of the SDLC and translating requirements for offshore teams
  • Background in HR Operations including Hire-to-Retire and Onboarding lifecycles
  • Exceptional written communication skills for creating clear technical documentation
  • Ability to navigate complex stakeholder matrices and manage business requests
Job Responsibility
Job Responsibility
  • Facilitate workshops with HR SMEs to document processes and design workflows
  • Translate business needs into detailed User Stories with clear Acceptance Criteria
  • Act as the primary point of contact for stakeholders managing OOB functionality
  • Coordinate the UAT phase including script creation and defect triaging
  • Assist the PeopleSoft team with data mapping and validation for integrations
  • Support change management by creating training materials and reference guides
  • Manage expectations regarding platform customisations versus standard features
  • Fulltime
Read More
Arrow Right

ServiceNow Business Analyst

We are seeking a Senior ServiceNow Business Analyst to join a dynamic team drivi...
Location
Location
United Kingdom , Coventry
Salary
Salary:
Not provided
morson.com Logo
Morson Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Senior Business Analyst on ServiceNow migration projects
  • Strong expertise in requirements gathering, analysis, and documentation
  • Excellent stakeholder management and communication skills
  • Ability to prioritise and refine requirements effectively
  • Experience working in hybrid environments with on-site presence
  • Sound knowledge of the ServiceNow platform capabilities and modules
  • Familiarity with IT Service Management (ITSM) processes and workflows
  • Strong analytical and problem-solving abilities
  • Ability to work independently and collaboratively within a team
  • Experience working within Inside IR35 contract frameworks
Job Responsibility
Job Responsibility
  • Lead requirements gathering and refinement activities for the ServiceNow migration project
  • Collaborate closely with technical teams and stakeholders to ensure alignment between business needs and technical solutions
  • Facilitate workshops and stakeholder engagement sessions to extract detailed requirements
  • Document and manage business and functional requirements throughout the project lifecycle
  • Support testing, validation, and user acceptance activities to ensure successful delivery
  • Identify opportunities for process improvements and platform enhancements
  • Maintain clear and consistent communication channels across all project participants to manage expectations and progress
Read More
Arrow Right

ServiceNow Business Analyst

As a ServiceNow Business Analyst, you will act as a liaison between business sta...
Location
Location
United States , Chandler
Salary
Salary:
Not provided
enormousenterprise.com Logo
Enormous Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a ServiceNow Business Analyst
  • At least 3 years specifically focused on ServiceNow implementations and process automation
  • Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB
  • Strong ability to analyze business requirements, model processes, and translate them into technical specifications
  • Proficiency in creating user stories, workflows, and process documentation
  • Excellent verbal and written communication skills
  • Strong presentation and facilitation skills
  • Proven ability to work with various stakeholders
  • Strong analytical and problem-solving skills
  • A solid understanding of ITIL frameworks
Job Responsibility
Job Responsibility
  • Collaborate with business stakeholders to understand their needs and document detailed business requirements
  • Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows
  • Work closely with ServiceNow developers and architects to design solutions
  • Develop detailed user stories, process flows, and use cases
  • Assist in the configuration of ServiceNow applications
  • Coordinate user acceptance testing (UAT)
  • Maintain regular communication with business users and technical teams
  • Identify opportunities for continuous improvement and optimization
  • Provide training and support to end-users
  • Help support the change management process for ServiceNow upgrades and enhancements
Read More
Arrow Right

ServiceNow Business Analyst

Centennial Technologies is seeking a mid-level ServiceNow Business Analyst who s...
Location
Location
United States , Tysons Corner
Salary
Salary:
Not provided
centennialtechnologies.com Logo
Centennial Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience)
  • 5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow
  • Strong understanding of ServiceNow platform capabilities and data model
  • Must be experienced in DME and O&M environments preferably in Federal Govt projects
  • Must be able to manually test systems, applications, functional and nonfunctional requirements
  • Must have skills are requirements gathering & analysis, process mapping and improvement, user story creation, stakeholder communication, UAT coordination, Agile delivery
  • Experience working with Agile/Scrum methodologies
  • Ability to translate business needs into technical requirements
  • Excellent communication, documentation, and stakeholder management skills
  • Must be eligible to obtain public trust clearance
Job Responsibility
Job Responsibility
  • Elicit, analyze, and document business and functional requirements for ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Security Operations (SecOps)
  • Collaborate with business and technical stakeholders to assess current-state processes and define future-state workflows
  • Translate business requirements into well-defined user stories, acceptance criteria, and functional specifications
  • Partner with ServiceNow developers and architects throughout solution design, configuration, and testing activities
  • Facilitate requirements workshops, backlog grooming, and sprint planning sessions
  • Support User Acceptance Testing (UAT) planning, execution, defect triage, and resolution
  • Ensure delivered solutions align with ServiceNow best practices, platform standards, and governance guidelines
  • Maintain project documentation including process flows, requirement traceability matrices, and configuration records
  • Support reporting and dashboard development using ServiceNow Performance Analytics
What we offer
What we offer
  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Paid Time Off and Federal Holidays
  • Supportive work environment that promotes work-life balance
  • Performance-based rewards and recognition
  • Regular employee feedback and collaboration
  • Paid training in emerging technologies and federal compliance
  • Client-focused, employee-centered growth
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Business Process Consultant / Business Analyst

The Senior ServiceNow Business Analyst role requires 3-5 years of experience in ...
Location
Location
India , Delhi
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in ServiceNow consulting
  • 3-5 years of experience in business analysis
  • Proven ability to lead client workshops and translate business needs into actionable solutions
  • Strong understanding of Agile methodologies and experience supporting Scrum teams
  • Mandatory Certificates: CSA, CAD, CIS (minimum 1)
  • Excellent communication, facilitation, and documentation skills
Job Responsibility
Job Responsibility
  • Lead functional discovery sessions and process workshops to define client-specific business process solutions
  • Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
  • Create dynamic collateral including process workflows, workshop presentations, and training materials
  • Partner with IT leaders and process owners to drive organizational readiness and solution adoption
  • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
  • Develop and maintain end-to-end process flows and gap analyses to support solution design
  • Prepare and execute test plans, facilitate UAT, and support go-live activities
  • Lead client training sessions and create user-friendly job aids to support platform adoption
  • Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
  • Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
What we offer
What we offer
  • Work with top-tier clients and cutting-edge ServiceNow solutions
  • Be part of a collaborative, fast-paced, and growth-oriented consulting team
  • Make a meaningful impact by helping organizations transform their business processes
Read More
Arrow Right

Business Analyst - ServiceNow

The Business Analyst - ServiceNow is a seasoned subject matter expert, responsib...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience as a Business Analyst within a technology services environment, preferably in a ServiceNow-focused role
  • Experience as a ServiceNow system administrator or developer is advantageous
  • Strong exposure to operational aspects of a services organization, ideally within a systems integrator or managed services context
  • Significant experience in requirements gathering, user story definition, process mapping, and implementing new services and systems on the ServiceNow platform
  • Deep understanding of business processes and enterprise service management, with the ability to translate them into effective ServiceNow solutions
  • Strong team player with excellent client-service orientation, supported by solid organizational and administrative skills
  • Expertise in ServiceNow modules, workflows, data structures, and configuration, as well as an understanding of how the platform enables business transformation
  • High attention to detail, even under pressure, and ability to maintain quality across multiple concurrent tasks
  • Excellent verbal and written communication skills, including the ability to articulate technical concepts to non-technical stakeholders
  • Strong process-mapping skills, including the use of ServiceNow Flow Designer, BPMN, or similar tools
Job Responsibility
Job Responsibility
  • Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value
  • Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies
  • Works closely with internal clients to apply industry best-practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information, and system needs
  • Delivers ServiceNow-related projects in alignment with sponsor objectives, enterprise architecture, and platform governance standards
  • Proactively develops and enhances services and workflows on the ServiceNow platform, supporting the full lifecycle from service definition through build, testing, deployment, and continuous improvement
  • Identifies and documents operational gaps within ServiceNow processes and modules, including producing user guides, templates, test cases, and training materials
  • Supports ongoing ServiceNow service operations, assisting with issue resolution, defect analysis, and improvement initiatives
  • Adheres to defined SDLC, Agile, and ServiceNow development and support processes, ensuring compliance with governance and platform best practices
  • Communicates risks, blockers, and delivery challenges proactively, escalating where necessary to ensure timely closure of issues
  • Takes ownership for delivering work packages or project components independently and with minimal supervision
  • Fulltime
Read More
Arrow Right

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...
Location
Location
United States , Austin
Salary
Salary:
Not provided
take2games.com Logo
Take-Two Interactive Software, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of relevant experience
  • minimum 1 year of experience of building functional user requirements for ServiceNow implementation
  • 1 year experience with ServiceNow ITSM and/or ITOM product suites
  • Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
  • Proven ability working directly with internal business customers in a support-type role
  • Proven ability assisting with product requirements, launching, and post implementation support
  • Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
  • Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart
Job Responsibility
Job Responsibility
  • Act as a liaison between business units and technical resources to ensure alignment on project objectives
  • Facilitate communication between collaborators to ensure expectations are clear and understood across departments
  • Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
  • Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
  • Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
  • Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
  • Create process maps, workflows, and data models to represent business processes and system integrations
  • Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
  • Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
  • Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals
What we offer
What we offer
  • Medical (HSA & FSA)
  • dental
  • vision
  • 401(k) with company match
  • employee stock purchase plan
  • commuter benefits
  • in-house wellness program
  • broad learning & development opportunities
  • a charitable giving platform with company match
  • Fitness allowance
  • Fulltime
Read More
Arrow Right